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Presario 5BW122 Windows reinstall/driver questions
I'll apologize in advance for the length since I'm sure I won't be
able to make a long story short. Friend of mine nuked her hard drive due to virus/spyware problems, unaware that this thing has those tools and such on the D partition. It was only when she had problems using her factory restore disk that I got online to their site and figured this out. (Someone needs to explain the concept to me of the customer having to backup software that comes with the computer when it should have a disk for it.) I called customer no-service and had a most delightful conversation. (That was sarcasm in case you didn't catch it.) I'm a bit confused over some info I'm reading on the site, but this guy tried to tell me first of all that she could use the factory restore disk without the files on the D partition. That sounds like a conflict with what I read, and furthermore it doesn't work. She always just booted to the CD before and that worked. Sorry, but I don't recall the error message she was getting. (Too many conversations and I've lost track.) This bozo also tried to tell me the quick restore CD the site spoke of was the startup disk you make with Win98. Yeah, right, like that's going to put Windows back on for you -- and the factory restore disk still didn't work even after she used the startup disk to fdisk and re-partition, format, etc., etc. Besides, what's the key code for she has? She never got a quick restore disk and she's never needed it for the factory restore. It *has* to belong to something. And the guy also told me there was no way to get those system tools back (which may be true). But apparently you *can* get a quick restore disk, from what I'm reading on here. He claimed there was nothing we could do cause they considered her computer obsolete. So I sent her my old Win98 cause I use XP now, and got that installed but now are having driver issues. I found her drivers on the site and she downloaded those. From her last email it appears that at least she finally has the video working -- or at least she now has 4 color settings showing up in settings instead of just the generic 16 colors. I've got her testing that and the modem right now. It appears the sound is still not working. I had her run a thing that gives me the hardware profile and it claims it's there, but she's getting no sound. She said when she ran it, it listed a bunch of files it couldn't find. She also got a message saying it couldn't find stuff in the C:\Windows\cab folder. (She put all the driver downloads into the Windows\temp folder and ran them from there.) So, my questions a a) In case she can't get these drivers working, what exactly is that Quick Restore disk and what does it have on it? Is it just Windows, or would it include the original drivers and simply install them, does it have the old system tools on it? Etc. I don't get the difference between that and the factory restore. She's willing to pay the $10 for it, but we need to know whether this is something she really needs. She did have trouble getting those other drivers to install and even so, we're not sure yet if they're working. (I told her I was going to wait til her next email to post here, but obviously I didn't. :-)) She's also having "issues" with taking my old Win98. :-) I get this impression that phone number is actually HP? Just curious since the customer no-service guy said there was nothing they could do. b) Does the factory restore disk actually need files that were on the D partition, because I think she would be perfectly happy to get that working again without all this driver hassle she's had? I can't find any other reason for it to not work, because it worked before she wiped the D partition. c) Are the system tools available anywhere? She did like using her user backup thing, though I found her a Powerquest Drive Image on eBay for cheap, so this is not really a priority. d) Any ideas on the sound drivers. Why is it looking for them in a cab folder? The installation instructions online say just to put it into "a" directory. I'm not quite catching onto the Compaq logic in all this. I suggested she just create the cab folder and stick the download in there -- anyone think that would work? Just in case it's needed, off the hardware profile I had her run: Presario 5BW122 Intel(R) 810e Chipset Graphics Driver (DC133 FSB133) 4.11.01.1321 [Display adapter] Compaq MV740 [Monitor] (16.3"vis, May 2000) ESS Allegro PCI Audio (WDM) Compaq 56K USB External Fax Modem HSP56 MicroModem HSP56 MicroModem #2 Again, sorry for the long-windedness -- yes, I know some was just an excuse to complain about Compaq. (I think this is worse than what I've seen with the Pavilion and Packard Hells.) And thank you in advance. --- erimess This is the comfort of everyone: That tho' they may be said to die, yet their love and devotion are, in best sense, ever present because immortal. ~William Penn In memory of my father, 1 Jan 05 |
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