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Presario 1525US



 
 
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  #1  
Old November 19th 03, 05:35 PM
Packrat
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Default Presario 1525US

I started experiencing total system shutdowns about 3 months after installing
the Aquarium screen saver on my Presario notebook. This would happen
about 10 minutes after the fish started swimming. I took it be a power
management
problem and played with the settings... no change from what I could see.
OK, I so I don't need fish!
Now I can duplicate the system shutdown with any program which maxes the CPU/
memory for more that 5 minutes, running intense memory tests in the diag mode
or running random drive seeks. One day I was checking Spybot and 3/4 of the
way through it quit. I've been checking event logs, system logs, disabling
Norton:
no effect. I thought about reinstalling the power management software and
opened a ticket with Compaq. "Techs are not responding", was the message. =)
Anyone seen or heard about this kind of problem? All ideas entertained,
hardware
of software.

(Note: I can reboot the system and do everything else: Web stuff, mail, print,
Office apps, you name it. )


- pack


  #2  
Old November 20th 03, 12:36 AM
the yeti
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Default

"Packrat" wrote in message . ..
I started experiencing total system shutdowns about 3 months after installing
the Aquarium screen saver on my Presario notebook. This would happen
about 10 minutes after the fish started swimming. I took it be a power
management
problem and played with the settings... no change from what I could see.
OK, I so I don't need fish!


Microsoft Pluse XP fish screen saver? That eats massive processor and memory.

Now I can duplicate the system shutdown with any program which maxes the CPU/
memory for more that 5 minutes,


So now it crashes whenever you run anything processor intensive? Is it overheating?
  #3  
Old November 20th 03, 03:21 AM
Packrat
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Default

"the yeti" wrote in message
om...
"Packrat" wrote in message

. ..
I started experiencing total system shutdowns about 3 months after

installing
the Aquarium screen saver on my Presario notebook. This would happen
about 10 minutes after the fish started swimming. I took it be a power
management
problem and played with the settings... no change from what I could see.
OK, I so I don't need fish!


Microsoft Pluse XP fish screen saver? That eats massive processor and memory.

Now I can duplicate the system shutdown with any program which maxes the

CPU/
memory for more that 5 minutes,


So now it crashes whenever you run anything processor intensive? Is it

overheating?

Tough to tell. The thing always ran hot and the fans definitely respond to the
demands.
I can tell you this: When the problem occurs, the fans are tach'd right up there
is the
high speed mode. The latest thing that happened is that the system shut down
during
the installation of the new keyboard controller firmware. The factory told me
to update
both that and the BIOS (already done, previously). Now they want me to ship it
back under warranty because they feel it is a hardware problem. Right now, back
at
square one. I can send mail, browse and, of course post to newsgroups.
Life is almost good. Thanks for any help. =)

- pack


  #4  
Old November 20th 03, 09:13 AM
SSeaW
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Posts: n/a
Default

Yup, I had a problem also with that screensaver on my 1525US. However not
the same as you. My problem would be the first time the screensaver came
on, you would hear the sound that goes with it, but if you stopped the
screensaver and then when the screensaver would come back on, all of a
sudden there would be no audio. The only way to get audio to come back with
the screensaver would be to reboot. I think it's a problem with the
software quite frankly. You are not the first person to complain about it.
If you haven't already done so, ditch it!


"Packrat" wrote in message
...
I started experiencing total system shutdowns about 3 months after

installing
the Aquarium screen saver on my Presario notebook. This would happen
about 10 minutes after the fish started swimming. I took it be a power
management
problem and played with the settings... no change from what I could see.
OK, I so I don't need fish!
Now I can duplicate the system shutdown with any program which maxes the

CPU/
memory for more that 5 minutes, running intense memory tests in the diag

mode
or running random drive seeks. One day I was checking Spybot and 3/4 of

the
way through it quit. I've been checking event logs, system logs,

disabling
Norton:
no effect. I thought about reinstalling the power management software and
opened a ticket with Compaq. "Techs are not responding", was the message.

=)
Anyone seen or heard about this kind of problem? All ideas entertained,
hardware
of software.

(Note: I can reboot the system and do everything else: Web stuff, mail,

print,
Office apps, you name it. )


- pack




  #5  
Old November 21st 03, 04:23 AM
Packrat
external usenet poster
 
Posts: n/a
Default


"SSeaW" SSeaW AT comcast DOT net wrote in message
...
Yup, I had a problem also with that screensaver on my 1525US. However not
the same as you. My problem would be the first time the screensaver came
on, you would hear the sound that goes with it, but if you stopped the
screensaver and then when the screensaver would come back on, all of a
sudden there would be no audio. The only way to get audio to come back with
the screensaver would be to reboot. I think it's a problem with the
software quite frankly. You are not the first person to complain about it.
If you haven't already done so, ditch it!


snip

I've heard of that problem happening on some machines. I just
pointed out that example because it is the most consistent "way"
initiating a power shut down on my notebook. Hopefully, the more
examples I have, the easier it will be for the factory to troubleshoot
it. I tried all the various "fixes" I found here plus the ones given by
tech support group. Actually, I did better with the email than the
phone experience from India. No offense, but I have enough trouble
hearing phone conversations in the next county, leave alone the
ones from overseas. Thanks again.

- pack


  #6  
Old November 21st 03, 03:24 PM
No.6
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Posts: n/a
Default

So what was the answer to your fix?


  #7  
Old November 21st 03, 03:31 PM
Packrat
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Posts: n/a
Default

"No.6" wrote in message
...
So what was the answer to your fix?

No fix as yet.. tried all suggestions listed in another thread
plus customer service suggestions.
They are sending me an RMA box for shipment back to repair.
They believe it to be a hardware problem, but can't be sure.
I think it is a heat induced problem.
I have posted in another thread regarding Compaq service, fyi
Last evening I received a questionnaire from HP regarding same
and an offer to receive gift certificate. Am busily trying to build
another drive with all my data. ;-)

- pack


  #8  
Old December 14th 03, 01:45 AM
Jpearl
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Posts: n/a
Default

I'm having this same problem with my presario notebook (P4). Luckily it is
under warranty... I'm going to take it back to CompUSA where I bought it and
see what they say... I will let you know if they have any ideas that nobody
else has thought of yet. I notice mine first using Hoyle's Casino game
software. The fan is maxed out on mine too, right before it shuts down.
Sounds like the exact same problem...

"Packrat" wrote in message
...
I started experiencing total system shutdowns about 3 months after

installing
the Aquarium screen saver on my Presario notebook. This would happen
about 10 minutes after the fish started swimming. I took it be a power
management
problem and played with the settings... no change from what I could see.
OK, I so I don't need fish!
Now I can duplicate the system shutdown with any program which maxes the

CPU/
memory for more that 5 minutes, running intense memory tests in the diag

mode
or running random drive seeks. One day I was checking Spybot and 3/4 of

the
way through it quit. I've been checking event logs, system logs,

disabling
Norton:
no effect. I thought about reinstalling the power management software and
opened a ticket with Compaq. "Techs are not responding", was the message.

=)
Anyone seen or heard about this kind of problem? All ideas entertained,
hardware
of software.

(Note: I can reboot the system and do everything else: Web stuff, mail,

print,
Office apps, you name it. )


- pack





  #9  
Old December 14th 03, 01:59 AM
Packrat
external usenet poster
 
Posts: n/a
Default

"Jpearl" wrote in message
. com...
I'm having this same problem with my presario notebook (P4). Luckily it is
under warranty... I'm going to take it back to CompUSA where I bought it and
see what they say... I will let you know if they have any ideas that nobody
else has thought of yet. I notice mine first using Hoyle's Casino game
software. The fan is maxed out on mine too, right before it shuts down.
Sounds like the exact same problem...

my snip

Can you spell Dell? ;-)
Yup. The factory knows about it and they sent me a box to ship it back.
I have declined because I need the machine this month for work.
I can avoid the problem by just doing what I'm doing and use another
workstation for music, etc.
What infuriated me was the double talk about the warranty.
First they said I could pay to extend it, then they said no because " it
was manufactured before the merger".... HUH? I must have called
5 numbers and finally got a confirmation from their legal/contract
team who said, No, sorry, goodbye.
As a former systems engineer/test engineer I will fix this damn thing
myself. Oh yeah, it's a heatsink/fan thing, according informed sources.

- pack (disgruntled with HP/Compaq)


  #10  
Old December 16th 03, 01:30 AM
Jpearl
external usenet poster
 
Posts: n/a
Default

I just tried out some advice I got in another posting on this problem and it
worked great....
see the posting entitled "Presario 1500 powers off spontaneously"

"Packrat" wrote in message
...
"Jpearl" wrote in message
. com...
I'm having this same problem with my presario notebook (P4). Luckily it

is
under warranty... I'm going to take it back to CompUSA where I bought it

and
see what they say... I will let you know if they have any ideas that

nobody
else has thought of yet. I notice mine first using Hoyle's Casino game
software. The fan is maxed out on mine too, right before it shuts down.
Sounds like the exact same problem...

my snip

Can you spell Dell? ;-)
Yup. The factory knows about it and they sent me a box to ship it back.
I have declined because I need the machine this month for work.
I can avoid the problem by just doing what I'm doing and use another
workstation for music, etc.
What infuriated me was the double talk about the warranty.
First they said I could pay to extend it, then they said no because " it
was manufactured before the merger".... HUH? I must have called
5 numbers and finally got a confirmation from their legal/contract
team who said, No, sorry, goodbye.
As a former systems engineer/test engineer I will fix this damn thing
myself. Oh yeah, it's a heatsink/fan thing, according informed sources.

- pack (disgruntled with HP/Compaq)




 




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