Help! Please...

I need to buy the manual for Desktop Presario 5240....

Tried to call HP but just got a guy in India...was give a toll-free number
to call....has Hp/Compaq gone down the drain?

All larger tech support houses have started the transition to India. Cheaper
for them to run... Dell has done this as well. Better? Nope... I'm Indian,
but I think it's a disgrace to take these jobs away from hard working
Canadians and Americans who could really use them. What's even worse is that
they are teaching these new call center guys to lose their accents so that
they don't sound like they are from India... How deceitful is that??

Deep

"me" wrote in message
.. .
Tried to call HP but just got a guy in India...was give a toll-free
number
to call....has Hp/Compaq gone down the drain?

Dell has done this as well. Better? Nope

Just read two days ago Dell is bringing support back to the U.S. (and perhaps
Canada?) after numerous complaints of not being able to understand those with
accents and poorly scripted answers....

Dale

In article , me
wrote:

I need to buy the manual for Desktop Presario 5240....



Download it from the internet.
Go to www.hp.com
Click on support & drivers
Enter "Presario Desktop 5240", select see support and troubleshooting,
and click on the arrows.
Click under Product Information where it says manual.
The maintenance and service guide is there.

Hope this helps,
Guy

Only for corporate customers, which will push more consumer support to
India.
"DEJ57" wrote in message
...
Dell has done this as well. Better? Nope

Just read two days ago Dell is bringing support back to the U.S. (and
perhaps
Canada?) after numerous complaints of not being able to understand those
with
accents and poorly scripted answers....

Dale

Latest news is that Dell is bringing some tech support back to the US,
in response to customer complaints.

KC

"Deep" wrote in message
. cable.rogers.com...
All larger tech support houses have started the transition to India.
Cheaper
for them to run... Dell has done this as well. Better? Nope... I'm Indian,
but I think it's a disgrace to take these jobs away from hard working
Canadians and Americans who could really use them. What's even worse is
that
they are teaching these new call center guys to lose their accents so that
they don't sound like they are from India... How deceitful is that??

Deep

"me" wrote in message
.. .
Tried to call HP but just got a guy in India...was give a toll-free
number
to call....has Hp/Compaq gone down the drain?

http://www.charlotte.com/mld/charlot...ss/7343927.htm

Yeah, missed the "corporate" in the article.
Consumers still get the reward of the overseas support....

Dale

only corporate support not home support


"Kevin Childers" wrote in message
...
Latest news is that Dell is bringing some tech support back to the US,
in response to customer complaints.

KC

"Deep" wrote in message
. cable.rogers.com...
All larger tech support houses have started the transition to India.
Cheaper
for them to run... Dell has done this as well. Better? Nope... I'm
Indian,
but I think it's a disgrace to take these jobs away from hard working
Canadians and Americans who could really use them. What's even worse is
that
they are teaching these new call center guys to lose their accents so
that
they don't sound like they are from India... How deceitful is that??

Deep

"me" wrote in message
.. .
Tried to call HP but just got a guy in India...was give a toll-free
number
to call....has Hp/Compaq gone down the drain?

Thanks everyone!