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bad clusters/sectors on new laptop, chkdsk gets stuck trying to repair
I recently bought a new HP laptop with an extended warrantee.
In the past few weeks, often I would get the blue screen of death and the system will just spontaneously crash and then I have to reboot. I ran chkdsk and it says there are errors on the drive (no specifics). It then tells me it couldn't repair the problems because the drive was locked by other processes. I then entered in the command prompt chkdsk /F/R and answered Yes for to authorize CHKDSK to run on reboot. When CHKDSK runs on reboot everything is fine until stage 4/5 where I get a ton of error messages, all the same "the disk does not have enough space to replace bad clusters" I then went into windows and noticed I have only 26GB filled with 74GB free on a 100GB hard drive. There are no other partitions. So I don't understand why I am getting this error. I wonder if there is something seriously wrong with the hard disk drive. I want to avoid sending it in to HP as I don't want to be without a laptop for a few weeks. Is there anything I can do to fix this problem or diagnose it further. Thanks |
#2
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bad clusters/sectors on new laptop, chkdsk gets stuck trying to repair
Sounds like the drive is bad. Get it replaced.
"the disk does not have enough space to replace bad clusters" has nothing to do with the amount of free space you see available. Drives are made with the expectation that some sectors will be/will become bad, and extra space is available on the drive to map those sectors to when they go. When you run out of the extra space, you lose disk capacity. I haven't dealt with HP for a repair issue in a long time - perhaps they can send you and exchange drive rather than your having to return the whole laptop. Swapping out drives is a pretty easy, user-doable task. Val wrote in message ups.com... I recently bought a new HP laptop with an extended warrantee. In the past few weeks, often I would get the blue screen of death and the system will just spontaneously crash and then I have to reboot. I ran chkdsk and it says there are errors on the drive (no specifics). It then tells me it couldn't repair the problems because the drive was locked by other processes. I then entered in the command prompt chkdsk /F/R and answered Yes for to authorize CHKDSK to run on reboot. When CHKDSK runs on reboot everything is fine until stage 4/5 where I get a ton of error messages, all the same "the disk does not have enough space to replace bad clusters" I then went into windows and noticed I have only 26GB filled with 74GB free on a 100GB hard drive. There are no other partitions. So I don't understand why I am getting this error. I wonder if there is something seriously wrong with the hard disk drive. I want to avoid sending it in to HP as I don't want to be without a laptop for a few weeks. Is there anything I can do to fix this problem or diagnose it further. Thanks |
#3
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bad clusters/sectors on new laptop, chkdsk gets stuck trying to repair
wrote in ups.com:
I recently bought a new HP laptop with an extended warrantee. In the past few weeks, often I would get the blue screen of death and the system will just spontaneously crash and then I have to reboot. I ran chkdsk and it says there are errors on the drive (no specifics). It then tells me it couldn't repair the problems because the drive was locked by other processes. I then entered in the command prompt chkdsk /F/R and answered Yes for to authorize CHKDSK to run on reboot. When CHKDSK runs on reboot everything is fine until stage 4/5 where I get a ton of error messages, all the same "the disk does not have enough space to replace bad clusters" I then went into windows and noticed I have only 26GB filled with 74GB free on a 100GB hard drive. There are no other partitions. So I don't understand why I am getting this error. I wonder if there is something seriously wrong with the hard disk drive. I want to avoid sending it in to HP as I don't want to be without a laptop for a few weeks. Is there anything I can do to fix this problem or diagnose it further. Thanks You can call HP and ask them to send you a replacement drive under warranty and then replace the unit yourself. The only downside is that HP would require the old drive. I would download and run either DFT or Seatools Desktop and write down the the error code that you receive from either utility. HP is going to want some sort of proof that the drive is bad. In the event that HP denies your request to send a replacement drive, I would find a local computer repair facility that will honor MFG Warranty and replace the drive for you at no cost. Not sure how you feel about them, but GeekSquad can perform warranty work on HP units in the store should they have a direct replacement drive in stock, and you would not get charged. They must also give you your old drive back, and you can typically wait around for 10 minutes and insist that they replace the drive for you right in your sight. I believe their only requirement is that you must possess a receipt of purchase for the unit to verify correct warrenty date. You can use a linux live disc with ntfs-3g built in to access the data on the bad drive and copy it off to an external. I personally like slax with the ntfs-3g module installed. DFT..: http://www.hitachigst.com/hdd/support/download.htm#DFT Seatools Desktop..: http://preview.tinyurl.com/yww3ek -- Ds.Laptop.Repair at gmail dot com [{540}·{905}·{7686}] |
#4
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bad clusters/sectors on new laptop, chkdsk gets stuck trying to repair
wrote in message ups.com... I recently bought a new HP laptop with an extended warrantee. In the past few weeks, often I would get the blue screen of death and the system will just spontaneously crash and then I have to reboot. I ran chkdsk and it says there are errors on the drive (no specifics). It then tells me it couldn't repair the problems because the drive was locked by other processes. I then entered in the command prompt chkdsk /F/R and answered Yes for to authorize CHKDSK to run on reboot. When CHKDSK runs on reboot everything is fine until stage 4/5 where I get a ton of error messages, all the same "the disk does not have enough space to replace bad clusters" I then went into windows and noticed I have only 26GB filled with 74GB free on a 100GB hard drive. There are no other partitions. So I don't understand why I am getting this error. I wonder if there is something seriously wrong with the hard disk drive. I want to avoid sending it in to HP as I don't want to be without a laptop for a few weeks. Is there anything I can do to fix this problem or diagnose it further. Thanks The disk has had it. The type of disks fitted to PCs theses days have a number of spare clusters on them that are not normally used. When the disk firmware detects a cluster that is less than reliable, it copies the cluster to one of the spares; marks the original as bad and then remaps its intenal cluster table to point to the new one (this is somewhat simplified, but nevertheless is essentially what happens). Eventually, it uses up the supply of spare clusters and can't go any further. That's when you start getting the error messages that you are getting. Unfortunately, you are going to have to return the thing to HP to get the disk changed, but make sure that you copy off any files that you don't want to lose first. |
#5
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bad clusters/sectors on new laptop, chkdsk gets stuck trying to repair
"M.I.5¾" wrote in message
wrote in message ups.com... I recently bought a new HP laptop with an extended warrantee. In the past few weeks, often I would get the blue screen of death and the system will just spontaneously crash and then I have to reboot. I ran chkdsk and it says there are errors on the drive (no specifics). It then tells me it couldn't repair the problems because the drive was locked by other processes. I then entered in the command prompt chkdsk /F/R and answered Yes for to authorize CHKDSK to run on reboot. When CHKDSK runs on reboot everything is fine until stage 4/5 where I get a ton of error messages, all the same: "the disk does not have enough space to replace bad clusters" I then went into windows and noticed I have only 26GB filled with 74GB free on a 100GB hard drive. There are no other partitions. So I don't understand why I am getting this error. I wonder if there is something seriously wrong with the hard disk drive. I want to avoid sending it in to HP as I don't want to be without a laptop for a few weeks. Is there anything I can do to fix this problem or diagnose it further. Thanks The disk has had it. Nice try, Bozo. The type of disks fitted to PCs theses days have a number of spare clusters on them that are not normally used. When the disk firmware detects a cluster that is less than reliable, it copies the cluster to one of the spares; marks the original as bad and then remaps its intenal cluster table to point to the new one Nonsense. (this is somewhat simplified, but nevertheless is essentially what happens). Pity the drive doesn't have clusters, Bozo, it has sectors. Clusters are a filesystem storage unit which the drive knows nothing about. Like the OP described the OS is trying to find free clusters to copy data to that it thinks to save from badly readable used clusters, but it can't find any. Whether that last part is true is under debate. It may be one of those unexplainable chkdsk quirks. Eventually, it uses up the supply of spare clusters and can't go any further. That's when you start getting the error messages that you are getting. Utter nonsense. Unfortunately, you are going to have to return the thing to HP to get the disk changed, but make sure that you copy off any files that you don't want to lose first. What he needs to do is run the drive diagnostics from the drive manufacturer. |
#6
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bad clusters/sectors on new laptop, chkdsk gets stuck trying to repair
On Jul 31, 1:40 am, wrote:
I recently bought a new HP laptop with an extended warrantee. In the past few weeks, often I would get the blue screen of death and the system will just spontaneously crash and then I have to reboot. I ran chkdsk and it says there are errors on the drive (no specifics). It then tells me it couldn't repair the problems because the drive was locked by other processes. I then entered in the command prompt chkdsk /F/R and answered Yes for to authorize CHKDSK to run on reboot. When CHKDSK runs on reboot everything is fine until stage 4/5 where I get a ton of error messages, all the same "the disk does not have enough space to replace bad clusters" I then went into windows and noticed I have only 26GB filled with 74GB free on a 100GB hard drive. There are no other partitions. So I don't understand why I am getting this error. I wonder if there is something seriously wrong with the hard disk drive. I want to avoid sending it in to HP as I don't want to be without a laptop for a few weeks. Is there anything I can do to fix this problem or diagnose it further. Thanks You can buy ($89.00 US) and download Spinrite (http://www.grc.com/ spinrite.htm) to scan the drive. It will scan for bad sectors and if/ when it finds one it will try to recover the data in it. In one of the user testimonials I read a while back a user said that he scanned his drive and it found bad spots, so he called the laptop manufacturer and told them what Spinrite had reported and the manufacturer sent out a replacement drive; no questions. They also have a moneyback plan, although I don't think it's stated on the webpage, that says if Spinrite doesn't help you out they'll refund your money if you delete the program. Steve Gibson (the author of Spinrite) does a podcast on security issues in the computing world (http://www.grc.com/securitynow.htm) and at the beginning or near the end of most podcasts he reads user feedback on Spinrite. Have a look and a listen, maybe It'll work for you. |
#8
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bad clusters/sectors on new laptop, chkdsk gets stuck tryingto repair
For $89 you can buy a new hard drive. And spinrite, while a very good
program, is not likely to help in this case. Tazz wrote: On Jul 31, 1:40 am, wrote: I recently bought a new HP laptop with an extended warrantee. In the past few weeks, often I would get the blue screen of death and the system will just spontaneously crash and then I have to reboot. I ran chkdsk and it says there are errors on the drive (no specifics). It then tells me it couldn't repair the problems because the drive was locked by other processes. I then entered in the command prompt chkdsk /F/R and answered Yes for to authorize CHKDSK to run on reboot. When CHKDSK runs on reboot everything is fine until stage 4/5 where I get a ton of error messages, all the same "the disk does not have enough space to replace bad clusters" I then went into windows and noticed I have only 26GB filled with 74GB free on a 100GB hard drive. There are no other partitions. So I don't understand why I am getting this error. I wonder if there is something seriously wrong with the hard disk drive. I want to avoid sending it in to HP as I don't want to be without a laptop for a few weeks. Is there anything I can do to fix this problem or diagnose it further. Thanks You can buy ($89.00 US) and download Spinrite (http://www.grc.com/ spinrite.htm) to scan the drive. It will scan for bad sectors and if/ when it finds one it will try to recover the data in it. In one of the user testimonials I read a while back a user said that he scanned his drive and it found bad spots, so he called the laptop manufacturer and told them what Spinrite had reported and the manufacturer sent out a replacement drive; no questions. They also have a moneyback plan, although I don't think it's stated on the webpage, that says if Spinrite doesn't help you out they'll refund your money if you delete the program. Steve Gibson (the author of Spinrite) does a podcast on security issues in the computing world (http://www.grc.com/securitynow.htm) and at the beginning or near the end of most podcasts he reads user feedback on Spinrite. Have a look and a listen, maybe It'll work for you. |
#9
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bad clusters/sectors on new laptop, chkdsk gets stuck trying to repair
On Tue, 31 Jul 2007 18:37:50 -0000, Tazz
wrote: On Jul 31, 1:40 am, wrote: I recently bought a new HP laptop with an extended warrantee. In the past few weeks, often I would get the blue screen of death and the system will just spontaneously crash and then I have to reboot. The blue screen is to provide information. You didn't tell us what it stated, like stop code or any related filename (if any). Also, check Event Viewer. I ran chkdsk and it says there are errors on the drive (no specifics). It then tells me it couldn't repair the problems because the drive was locked by other processes. I then entered in the command prompt chkdsk /F/R and answered Yes for to authorize CHKDSK to run on reboot. When CHKDSK runs on reboot everything is fine until stage 4/5 where I get a ton of error messages, all the same "the disk does not have enough space to replace bad clusters" Try running it without fixing or scanning, then if that completes, run it again only fixing, then again with scanning/recovery. I then went into windows and noticed I have only 26GB filled with 74GB free on a 100GB hard drive. There are no other partitions. So I don't understand why I am getting this error. MS' website is a good place to search for specific error messages. I wonder if there is something seriously wrong with the hard disk drive. It's quite possible, maybe even probable. I want to avoid sending it in to HP as I don't want to be without a laptop for a few weeks. Either way, they're not a data recovery service and you will lose anything on the drive when it's replaced unless you copy or duplicate it youself (as much as possible given it may be failing). You might want to use what opportunities you have left to copy data off now, rather than putting more wear on the drive, as a failing drive can sometimes act funny but then suddenly everything is gone. Is there anything I can do to fix this problem or diagnose it further. Thanks The standard procedure is to run the HDD manufacturer's diagnostics. They're available for download from their respective website. If your HDD maker is unknown, it may be listed in Device Manager or there's always the physical label sticker on the drive itself. You can buy ($89.00 US) and download Spinrite (http://www.grc.com/ spinrite.htm) to scan the drive. It will scan for bad sectors and if/ when it finds one it will try to recover the data in it. In one of the user testimonials I read a while back a user said that he scanned his drive and it found bad spots, so he called the laptop manufacturer and told them what Spinrite had reported and the manufacturer sent out a replacement drive; no questions. It should not require purchase of Spinrite. The OP could either use the free HDD manufacturer's diagnostics, or for the same ~ $89 or so, just buy a replacement drive now, which might be handier anyway since it means both drives are available for as much of a duplication or data copying to the new drive as possible without an intermediary storage of this "data". They also have a moneyback plan, although I don't think it's stated on the webpage, that says if Spinrite doesn't help you out they'll refund your money if you delete the program. The problem is, unless there is specific data that needs recovered, it won't actually fix the problem that caused the drive and/or data loss. |
#10
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bad clusters/sectors on new laptop, chkdsk gets stuck trying to repair
On Jul 31, 4:56 pm, Barry Watzman wrote:
For $89 you can buy a new hard drive. And spinrite, while a very good program, is not likely to help in this case. snip Yea, that would be the best/easiest to do. With no spare sectors he definitely would get a new drive if he sent it back, but who wants to wait weeks without a their laptop. It took my Acer 7 weeks to get back to me; same reason bad HDD. The Spinrite suggestion was mainly to recover the data in the bad sectors, but with no spares I don't know how that would work. Hmm. I think that chkdsk will scan for bad sectors but when it finds one it'll just swap it out so that data is gone. |
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