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#1
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cannot see external harddrive
I have en external HD with some important files. The Drive is
connected via USB. Two days ago the HD stopped appearing in Explorer when plugged in. Since I cannot see the drive in Explorer I cannot access the files. The drive does appear with it correct name (HD2Go) in Controlpanel, System, Devices. If I right click I get the message (in Danish) that the device is working correct. When I connect the HD a message appears that drivers are being installed, and then that drivers are installed and the device is working. Thank you for any suggestion. Erik |
#2
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cannot see external harddrive
On Thu, 3 Feb 2011 02:43:48 -0800 (PST), ealadi
wrote: I have en external HD with some important files. The Drive is connected via USB. Two days ago the HD stopped appearing in Explorer when plugged in. Since I cannot see the drive in Explorer I cannot access the files. The drive does appear with it correct name (HD2Go) in Controlpanel, System, Devices. If I right click I get the message (in Danish) Ah! Your drive may only understand English :-) that the device is working correct. When I connect the HD a message appears that drivers are being installed, and then that drivers are installed and the device is working. Go to Control Panel - Administrative Tools - Computer Management - Storage - Disk Management (local) (Yes, you'll have to guess the translation for all of them :-) You will probably see your external drive there, but without a drive letter assigned to it. You can assign a letter here. If the external drive realy is faulty, keep in mind that it is often the USB interface electronics in the external exclosure that is at fault. Often, placing the drive in another enclosure or directly into a PC renders it readable again. -- Kind regards, Gerard Bok |
#3
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cannot see external harddrive
On 2/3/2011 5:33 AM, Gerard Bok wrote:
On Thu, 3 Feb 2011 02:43:48 -0800 (PST), ealadi wrote: I have en external HD with some important files. The Drive is connected via USB. Two days ago the HD stopped appearing in Explorer when plugged in. Since I cannot see the drive in Explorer I cannot access the files. The drive does appear with it correct name (HD2Go) in Control panel, System, Devices. If I right click I get the message (in Danish) Ah! Your drive may only understand English :-) that the device is working correct. When I connect the HD a message appears that drivers are being installed, and then that drivers are installed and the device is working. Go to Control Panel - Administrative Tools - Computer Management - Storage - Disk Management (local) (Yes, you'll have to guess the translation for all of them :-) You will probably see your external drive there, but without a drive letter assigned to it. You can assign a letter here. If the external drive really is faulty, keep in mind that it is often the USB interface electronics in the external enclosure that is at fault. Often, placing the drive in another enclosure or directly into a PC renders it readable again. Other problems can be just a confused USB section of Windows. With your USB drive unplugged go into the control panel/services/Device Manager (varies by Windows version on how to get there) and delete everything under Universal Serial Buss Controllers followed by a reboot. During the reboot Windows will "discover" the computer's USB stuff like it would during an initial install. After the driver installs are done try plugging in your USB drive and see if Windows loads the driver for it and works as it used to. Another way to get a the data on the USB drive is to boot one of the "Live Linux" distributions from a CD,DVD, or USB drive and see if it can access the files and possibly copy them to another drive. A small version that works with many computers right out of the box is Lucid Puppy which can be found at: http://puppylinuxnews.org/releases/l...1-is-released/ The ISO file can be burned to a CD and then booted. No need to do any install stuff if you don't want it to remain on your computer when you are finished or to save anything during the shutdown of Puppy. Instructions on how to create a USB flash version can be found he http://www.pendrivelinux.com/put-luc...-from-windows/ If a Linux distribution can access the hard drive then most likely the problem is Windows related but problems could still remain with the drive itself as different versions of operating systems access the drive slightly differently. |
#4
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cannot see external harddrive
On 3 Feb., 13:27, GlowingBlueMist
wrote: On 2/3/2011 5:33 AM, Gerard Bok wrote: On Thu, 3 Feb 2011 02:43:48 -0800 (PST), ealadi *wrote: I have en external HD with some important files. The Drive is connected via USB. Two days ago the HD stopped appearing in Explorer when plugged in. Since I cannot see the drive in Explorer I cannot access the files. The drive does appear with it correct name (HD2Go) in Control panel, System, Devices. If I right click I get the message (in Danish) Ah! Your drive may only understand English :-) that the device is working correct. When I connect the HD a message appears that drivers are being installed, and then that drivers are installed and the device is working. Go to Control Panel - Administrative Tools - Computer Management - Storage - Disk Management (local) (Yes, you'll have to guess the translation for all of them :-) You will probably see your external drive there, but without a drive letter assigned to it. You can assign a letter here. If the external drive really is faulty, keep in mind that it is often the USB interface electronics in the external enclosure that is at fault. Often, placing the drive in another enclosure or directly into a PC renders it readable again. Other problems can be just a confused USB section of Windows. With your USB drive unplugged go into the control panel/services/Device Manager (varies by Windows version on how to get there) and delete everything under Universal Serial Buss Controllers followed by a reboot. * During the reboot Windows will "discover" the computer's USB stuff like it would during an initial install. * After the driver installs are done try plugging in your USB drive and see if Windows loads the driver for it and works as it used to. Another way to get a the data on the USB drive is to boot one of the "Live Linux" distributions from a CD,DVD, or USB drive and see if it can access the files and possibly copy them to another drive. A small version that works with many computers right out of the box is Lucid Puppy which can be found at: http://puppylinuxnews.org/releases/l...leased/?catego... The ISO file can be burned to a CD and then booted. *No need to do any install stuff if you don't want it to remain on your computer when you are finished or to save anything during the shutdown of Puppy. Instructions on how to create a USB flash version can be found he http://www.pendrivelinux.com/put-luc...sh-drive-from-... If a Linux distribution can access the hard drive then most likely the problem is Windows related but problems could still remain with the drive itself as different versions of operating systems access the drive slightly differently. Hello Glowing Blue and Gerard Thank you very much for sharing your knowledge. This information has been useful to me, even the problem is still unresolved. I tried to connect the faulty drive to 3 different computers, all with the same result. The drive can be found in system devices, but it cannot be accessed in Explorer. I went to a computer repair shop; they told me that it has lost the partition; they are trying to recover the files; a process I probably could do myself with a program like GetDataBack or TestDisk |
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