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#21
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Yes, Mark, I agree, the less new orders they take, the quicker they may
clear the backlog. Hopefully! Sympathies regarding your order. My outstanding items were due to arrive tomorrow, but as yet they are still only showing as "allocated", so I'm not really expecting to see them tomorrow either. And yes, I've had a similar response to my e-note as well. And Tim, you may well be right in practice. What are the reasons for cheap, good and quick not being maintainable over the long term, would you say? I must admit I haven't given the subject much thought until now, this being the first time that I have had a problem with this type with a retailer. |
#22
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Phil wrote:
And Tim, you may well be right in practice. What are the reasons for cheap, good and quick not being maintainable over the long term, would you say? Business economics, you have to make profits, so competing on price means your more expensive competitors can afford better customer service, more staff for picking / packing etc. Ebuyer have always been about price - now the performance is suffering. Dabs also. I still use them BUT if I need something next day I'll go to trade disties (as they are better organised but charge more handling) or people like Misco, PC world etc. -- re-configure the solar matrix in parallel for endothermic propulsion |
#23
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Thanks for your reply, Tim, you've certainly given me food for thought!
As for if I'll ever use eBuyer again, hmmm, at the moment I'd be inclined to say an unequivocal "no", but certainly never for anything that I want urgently, or that is too important. Much too much stress involved, for a few quids' savings! (I should say that this order was the first order I've ever placed with eBuyer, and was for the components for an entire PC.) |
#24
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Tim S Kemp wrote:
Phil wrote: And Tim, you may well be right in practice. What are the reasons for cheap, good and quick not being maintainable over the long term, would you say? Business economics, you have to make profits, so competing on price means your more expensive competitors can afford better customer service, more staff for picking / packing etc. Ebuyer have always been about price - now the performance is suffering. Dabs also. I still use them BUT if I need something next day I'll go to trade disties (as they are better organised but charge more handling) or people like Misco, PC world etc. Have to say that within the last month eBuyer's normal indifferent service has become a juckin foke. I have a £500 printer still listed as 'pick in progress' since last Weds when it was ordered for next day delivery. Another printer on a separate order is listed likewise but has already been delivered. I sent back a low-cost item (approx £11) because the main part was missing from the box and two days later a more expensive (about £60) replacement arrived and I thought it was eBuyer being generous, but now I have received an RMA note raising a credit and order for another £11 replacement. I am tempted to keep the more expensive one as compensation for the extra carriage costs we've paid over the last month for next day deliveries that have turned up days or (in one case) weeks later and the returns we've made for incorrect goods. It was nice of eBuyer to reinstate their telephone-based customer service facility but it's a pity they could not afford a working queue management module for their system - instead, you get a front end message ('...calls may be recorded for training purposes..') and then cut off. Sometime you might get a message about long delays...and then cut off. Their Web site stats showing average queue time must be faked or based on the ONE person who managed to get through by accident one wet Sunday afternoon when the caretaker accidentally picked up a call while getting an outside line to phone his bookie. Business economics also dictate that if you want to be low cost, low margin, high volume you have to be **damn** efficient - if they don't get a handle on their problems they are going to suffer financially both from lost customers and the amount of stock that's shipped incorrectly, not tracked and that never comes back. eBuyer - if you're reading this - GET IT SORTED OR LOSE MY BUSINESS. |
#25
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ebuyer have a job getting picking/packing staff most of the descent
workers have worked there at some point over the past 16 months or so and refuse to return ther prefering to be on the dole than working for Malcolm Healey. I heard recently that most of the staff at their eastrington warehouse speak other languages than english, as with most of the other businesses in the howden area |
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