Comet

Peter Parry wrote:
On Mon, 29 Aug 2005 14:38:00 +0100, Dan Hicks
wrote:


Sorry, but this a badly informed and incomplete analysis of
consumer rights and entitlements under current legislation.

In what way? By my reading of the original message the OP bought
the goods, took them home, found they didn't work and returned
them the same day or very shortly thereafter. If this is the case
they can reject the goods and have a full refund. They do not
have to accept a repair or replacement.

I concur - if described as above, a full refund is the only sensible way.

On Sun 28 Aug 2005 12:53:34, Ros Fisk wrote:


hi, fell for the marketing trick and purchased a PC from Comet.

Once home and fired up it clearly had a hardware fault. I might
have been in the industry years but that counts for nothing,
they have to have one of their 16 year old know it alls look at
it, who of course does not work at weekends.


Result I have spent money, have no device and they are refusing
to even consider a refund at this stage.

Not a particularly pleasent experience, clearly best to avoid
them when purchasiong PC's, customer service is not something
they appear interested in

RF



The rate for dead-on-arrival (or stopped working within a few
days) for a lot of brand-name PCs is quite frightening.

The Consumers Association and various PC trade mags do surveys of
this and, purely from memory, 3 to 4% seems to be the average
figure. Not too bad if you have the knowledge to open the case
and take a look but horrifying if you are not technically
inclined.

"Jon D" wrote

The rate for dead-on-arrival (or stopped working within a few
days) for a lot of brand-name PCs is quite frightening.

The Consumers Association and various PC trade mags do surveys of
this and, purely from memory, 3 to 4% seems to be the average
figure.

Which seems really high... but I suppose that includes non-compnonet
failures, like an loose IDE cable, or molex loose?

---
Mike

"Mike Redrobe" writes:

"Jon D" wrote

[...]

The Consumers Association and various PC trade mags do surveys of
this and, purely from memory, 3 to 4% seems to be the average
figure.

Which seems really high... but I suppose that includes non-compnonet
failures, like an loose IDE cable, or molex loose?

The now defunct PC Magazine did an annual survey which included DOA
rates, and yes, they always seemed horrifying. They also asked for
overall satisfaction and things, which didn't correlate particularly
with DOA rates: some vendors dealt with the (apparently inevitable)
problems much better than others.

On Sun, 04 Sep 2005 13:23:27 +0100, Jon D wrote:

On Sun 28 Aug 2005 12:53:34, Ros Fisk wrote:


hi, fell for the marketing trick and purchased a PC from Comet.

Once home and fired up it clearly had a hardware fault. I might
have been in the industry years but that counts for nothing,
they have to have one of their 16 year old know it alls look at
it, who of course does not work at weekends.


Result I have spent money, have no device and they are refusing
to even consider a refund at this stage.

Not a particularly pleasent experience, clearly best to avoid
them when purchasiong PC's, customer service is not something
they appear interested in

RF



The rate for dead-on-arrival (or stopped working within a few
days) for a lot of brand-name PCs is quite frightening.

The Consumers Association and various PC trade mags do surveys of
this and, purely from memory, 3 to 4% seems to be the average
figure. Not too bad if you have the knowledge to open the case
and take a look but horrifying if you are not technically
inclined.
A neighbour of mine bought a Dell and it wouldnt boot up at all.

They were happy for me to 'take a look' before contacting Dell and it
was just a case of reconnecting a molex that had popped out of the
HDD.

Most PC buyers would have phoned Dell and and had to go through alot
of hassle to get it sorted.


-----------------------------
Web Design for Wise Owls - www.WiseWebs.co.uk

Harry wrote:


The rate for dead-on-arrival (or stopped working within a few
days) for a lot of brand-name PCs is quite frightening.

The Consumers Association and various PC trade mags do surveys of
this and, purely from memory, 3 to 4% seems to be the average
figure. Not too bad if you have the knowledge to open the case
and take a look but horrifying if you are not technically
inclined.
A neighbour of mine bought a Dell and it wouldnt boot up at all.

They were happy for me to 'take a look' before contacting Dell and it
was just a case of reconnecting a molex that had popped out of the
HDD.

Molex plugs popping out are really common once a PC has bounced
around the country in a courier's van.
I now realise why some manufacturers used to hotglue them in...
(PackardBell used to do this...)