CD blowing up in drive

Conor Turton wrote:

That said, the OP might want consider how they would like to be
treated were this to happen to them rather than looking purely at what
may, or may not, be their legal obligation or finding ways to avoid
providing some kind of resolution for the buyer.

If I'd bought it second hand and had a problem a month later, I
wouldn't expect to have any recourse.

Perhaps not, but I wasn't under the impression that you were the
customer in this thread. ;-)

--
iv Paul iv

cd had actually caused the damage was met with "your customer service is
crap, A PC technicial friend has said it was the CD" isn't really
endearing him to me, especially when I had already said I would replace it
if I was happy the cd I sent was the one that caused the damage.

I'd tell him to get stuffed.

On Thu, 14 Apr 2005 01:39:50 +0100, "Jeremiah Harbottle"
wrote:

I'd tell him to get stuffed.

I'd tie him to a chair and connect it to the mains!

--
Cheers,

Guy

** Stress - the condition brought about by having to
** resist the temptation to beat the living daylights
** out of someone who richly deserves it.

Hi,

Stick to your guns.

If he fails to produce the evidence then tell him you cannot help any
further. Tell him he is welcome to shop/trade elsewhere in future. If the
customer not prepaired to meet you half way then you are better off without
them.

If he produces the evidence then replace the drive with whatever you feel
appropreate (new or recon), however make it clear that this is a good will
gesture only and you are not admitting any liability. Put that in writing
(with all of the technical info in this thread) to ensure there is no
"confusion" later on.

Too many people see smaller traders as a "soft touch" and are just out for
what they can get.

Be helpful and but don't sell youself or your business short.

Kind Regards

Zed
--