A computer components & hardware forum. HardwareBanter

If this is your first visit, be sure to check out the FAQ by clicking the link above. You may have to register before you can post: click the register link above to proceed. To start viewing messages, select the forum that you want to visit from the selection below.

Go Back   Home » HardwareBanter forum » System Manufacturers & Vendors » UK Computer Vendors
Site Map Home Register Authors List Search Today's Posts Mark Forums Read Web Partners

Customer Reviews - Novatech



 
 
Thread Tools Display Modes
  #1  
Old August 21st 04, 08:56 AM
tanker
external usenet poster
 
Posts: n/a
Default Customer Reviews - Novatech

Posted a mildly critical review of Novatech's Special Offer 15" TFT monitor
on their customer review page a week or so ago. Surprise, surprise (!) it
has not appeared. In fact, as far as I can see on their site, all the
reviews look as though they have been (in some cases badly!) written by
either their own staff or their PR company.

Don't know if this is industry standard now - certainly Ebuyer used to leave
very critical reviews (which could be helpful) on their site. Novatech used
to be a good company with keen prices who dealt fairly with their customers.
They've got bigger and so have their prices. Don't know about their
customer services as I haven't had to return anything for a while but they
don't inspire confidence!

T


  #2  
Old August 21st 04, 10:53 AM
Fat Freddy's Cat
external usenet poster
 
Posts: n/a
Default

tanker wrote:
Posted a mildly critical review of Novatech's Special Offer 15" TFT monitor
on their customer review page a week or so ago. Surprise, surprise (!) it
has not appeared.


There will clearly be some 'choosing' of customer reviews - even for
practical purposes of displaying them all maybe. But, post your mildly
critical review here - If it contains criticism of the firm then its
probably rightly ignored, if it fairly directs a potential buyer to a
lack of quality/performance in general then that would be a different
matter. If it was a 'dont buy this product' type of thing, then thats
again, rightly ignored.

Ebuyer took some slack a while ago in this regard and now seem to post
all (or nearly all) reviews. Some are absolute ****e posted by rank
amateurs with the IQ of a lobotomised chimp with learning difficulties -

As for the other poster on this thread, then the customer support is
quite correct - shop elsewhere if you don't like the service.

At the end of the day, Novatech have a right to reject anything anyone
sends.

g.
  #3  
Old August 21st 04, 12:02 PM
tanker
external usenet poster
 
Posts: n/a
Default


"Fat Freddy's Cat" wrote in message
...
tanker wrote:
Posted a mildly critical review of Novatech's Special Offer 15" TFT

monitor
on their customer review page a week or so ago. Surprise, surprise (!)

it
has not appeared.


There will clearly be some 'choosing' of customer reviews - even for
practical purposes of displaying them all maybe. But, post your mildly
critical review here - If it contains criticism of the firm then its
probably rightly ignored, if it fairly directs a potential buyer to a
lack of quality/performance in general then that would be a different
matter. If it was a 'dont buy this product' type of thing, then thats
again, rightly ignored.

Review just said that the TFT monitor was nothing special. My mistake
(probably) was to compare it unfavourably with my 18 month old AOC TFT
monitor which is, IMHO, vastly better. Presumably Novatech don't sell AOC
monitors :-))

T


  #5  
Old August 21st 04, 05:07 PM
Malcolm Knight
external usenet poster
 
Posts: n/a
Default

"Tx2" wrote in message
t...

Their customer services are ****, IMO.

The After Sales 'manager' wrote to me to inform me (after i'd sent a
letter of complaint over a service related issue) that it might be best
i didn't shop their again if i felt their service was "so bad".

Subsequently, i will be doing exactly as she suggested.


I had much the same response and will never use Novatech again.
--
Malcolm


  #6  
Old August 21st 04, 05:36 PM
tanker
external usenet poster
 
Posts: n/a
Default


"RoyBean" wrote in message
...

I have used Novatech frequently as their prices are usually far cheaper

than
PC World's and they are located quite near where I live. I must say I

have
always found the (youngish) staff very helpful, knowledgeable, and
efficient. The showroom/shop attached to their warehouse is modern, and

has
recently been doubled in size. The shop is always busy and has a loyal
local following, having been based in this area since (?) the 1980s: this

is
definitely not a cowboy/back-of-a-lorry type operation. "Tx2" seems to

have
had a bad experience in his dealings with an After Sales Manger, but

without
knowing the circumstances, it is quite possible that this was simply down

to
one or two individuals having an off day (who doesn't). I would certainly
recommend Novatech - and no, I am not connected with them!


I live locally as well and first used Novatech when they were at Dundas
Spur(?) - must have been 1995/96. On the few occasions in the past that
I've spoken to Novatech staff, they've certainly seemed more knowledgeable
than PC World staff - but then I've known inanimate objects that know more
than PC World employees!

Nowadays I tend only to buy stuff from them if I need it straightaway and
can't get if from Refreshcomputers at Purbrook who are (generally) a good
bit cheaper but carry a limited range and less stock. If I am in no hurry,
I use Ebuyer, who can be anything from 10 to30% cheaper than Novatech. So
far, I've had no problems with Ebuyer - perhaps I've just been lucky ;-)

T


  #7  
Old August 22nd 04, 10:53 PM
Dr Teeth
external usenet poster
 
Posts: n/a
Default

On Sat, 21 Aug 2004 11:31:31 +0100, Tx2
wrote:

If on the other hand the customer considers the service to be poor
simply because they can't understand the Pakistani or Indian accent of
the operator, then yes, tell i'd tell them to **** off somewhere else,
in not such 'colourful' terms of course.


What is the point of employing staff if they cannot be understood?


Cheers,

Guy

** I may not be perfect, but I'm
** English, and that's the next best thing!
 




Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
customer refused goods ordered Gaz UK Computer Vendors 17 July 30th 04 12:18 PM
LITEON's dark secret? No Longer a LiteOn Customer Homebuilt PC's 49 April 15th 04 04:41 AM
dabs censor customer reviews? loz UK Computer Vendors 10 April 12th 04 06:57 PM
Lite-On's dark secret? No Longer a LiteOn Customer Cdr 11 January 25th 04 05:54 PM
Romulus ratings BUFF UK Computer Vendors 7 October 25th 03 02:53 PM


All times are GMT +1. The time now is 01:57 AM.


Powered by vBulletin® Version 3.6.4
Copyright ©2000 - 2024, Jelsoft Enterprises Ltd.
Copyright ©2004-2024 HardwareBanter.
The comments are property of their posters.