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#1
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ARIA TECHNOLOGY - PATHETIC COMPANY TO DEAL WITH. *** AVOID ***
Aria Technologies prices may be cheaper than many retailers, but buyers should
be aware that Aria are absolutely rubbish to deal with. To date I have had 3 bad monitors from them, all of them had to be returned due to seriously defective pixels, and I'm not talking about just a couple of bad pixels, I'm referring to several bright blue pixels all within a area of 6mm of each other. Aria have a pre-check bad pixel check which the customer can purchase for £20+vat, and when I complained about the monitors I received, I was told I should have paid for this pre-test to be done prior to dispatch. Do Aria really expect its customers to pay £24 to check to see if the product they are selling you is faulty!!! In view of the fact that my return was simply returned to stock tells me that customers who do not pay for Aria's pre-pixel check will almost certainly end up with a duff monitor. I received this last monitor on the 3/5/06 at 11am and they received it back in stock at 2pm the same day (a round trip of 116miles) despite being given a refund receipt, and being told the refund would be put back on my credit card, 9 days later and it still has not been refunded. I've emailed them several times with no reply and numerous phone calls have been un-successful. Many of my colleagues have had similar experiences where products shipped by Aria were not new and were obviously customer returns. Trying to get a refund out of them is virtually inpossible. So take heed.... cheapest sometimes is not the best! Needless to state that I have closed my account with them and will never deal with them again. |
#2
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ARIA TECHNOLOGY - GOOD COMPANY TO DEAL WITH, *** RECOMMENDED ***
My experience of more than 50 orders placed with Aria has been very
positive. Of at least 10 TFT screens purchased only one has had to be replaced, and then not due to a pixel problem. All returns/refunds have been handled satisfactorily. |
#3
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ARIA TECHNOLOGY - PATHETIC COMPANY TO DEAL WITH. *** AVOID ***
"William" wrote in message news Aria Technologies prices may be cheaper than many retailers, but buyers should be aware that Aria are absolutely rubbish to deal with. I detect *another* long thread on the 'is a monitor faulty if it has defective pixels' theme. Interesting to note that your 'words to the wise' are basically "cheaper isnt always best" and yet you refuse to pay £20 to get a pixel perfect check on the monitors you buy. Thats a little ironic don't you think? We should take advice from someone who doesn't follow it themself... ? g. |
#4
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ARIA TECHNOLOGY - PATHETIC COMPANY TO DEAL WITH. *** AVOID ***
I detect *another* long thread on the 'is a monitor faulty if it has
defective pixels' theme. You could be correct.... eheheh Interesting to note that your 'words to the wise' are basically "cheaper isnt always best" and yet you refuse to pay £20 to get a pixel perfect check on the monitors you buy. Thats a little ironic don't you think? We should take advice from someone who doesn't follow it themself... We all know that its possible to receive a LCD monitor with one or more faulty pixels and is acceptable to keep the panel cost down to reasonable levels. What I object to is the fact that these monitors which were supplied by Aria all had evidence of panel rubbing, where it was obvious someone had already attempted to reduce or fix the problem, no doubt Aria's own staff. We are not talking just 2 or 3 minor pixel faults. The supplied monitors, had 5 bright blue stuck pixels which must have had adjacent pixels stuck too as the size of the pixels were about .75mm each and all were within a 6 or 7mm area so were close together making the situation worse. IMO its obvious that Aria pick and select their monitors for people who pay the £24 for the pixel check, meaning that the customers who refuse to pay will have a higher risk of getting a monitor with faulty pixels as these will be returned to stock as the ones I returned were returned to their stock. IOW When buying a monitor from Aria one needs to add to their price a extra £24 if you wish to get a decent monitor. This is not a isolated case it appears to be common practice for Aria to ship items that have obviously been returned as faulty by other customers. Many companies get returns but in Aria's case they appear not to check the items prior to sending them out again. Also do you think its right that 12days later and Aria still has not refunded your card despite wasting hours on the phone and still no positive response. I have had to initiate a chargeback via the card company in order to get my refund which although it will take 2/3 weeks at least I will get it in the end. I have never known a company with worse support staff, its almost impossible to get to speak to anyone there, and they never reply to your emails, just a waste of time. One thing about Scan Computers in Bolton, at least their refunds go through fairly quickly, and incidently I have found out since, that Scan computers will also do a pixel test for you, if you ask nicely... absolutely FREE. We live and learn. Bill |
#5
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ARIA TECHNOLOGY - PATHETIC COMPANY TO DEAL WITH. *** AVOID ***
In article , William
says... Aria Technologies prices may be cheaper than many retailers, but buyers should be aware that Aria are absolutely rubbish to deal with. I've been dealing with them for 7 years. Wouldn't have continued for that long if they were bad. OTOH, I've had Scan take money from my account then take 2 weeks to deliver an item because they were out of stock. -- Conor, Same ****, different day. |
#6
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ARIA TECHNOLOGY - PATHETIC COMPANY TO DEAL WITH. *** AVOID ***
"William" wrote in message news Aria Technologies prices may be cheaper than many retailers, but buyers should be aware that Aria are absolutely rubbish to deal with. To date I have had 3 bad monitors from them, all of them had to be returned due to seriously defective pixels, and I'm not talking about just a couple of bad pixels, I'm referring to several bright blue pixels all within a area of 6mm of each other. Aria have a pre-check bad pixel check which the customer can purchase for £20+vat, and when I complained about the monitors I received, I was told I should have paid for this pre-test to be done prior to dispatch. Do Aria really expect its customers to pay £24 to check to see if the product they are selling you is faulty!!! In view of the fact that my return was simply returned to stock tells me that customers who do not pay for Aria's pre-pixel check will almost certainly end up with a duff monitor. I received this last monitor on the 3/5/06 at 11am and they received it back in stock at 2pm the same day (a round trip of 116miles) despite being given a refund receipt, and being told the refund would be put back on my credit card, 9 days later and it still has not been refunded. I've emailed them several times with no reply and numerous phone calls have been un-successful. Many of my colleagues have had similar experiences where products shipped by Aria were not new and were obviously customer returns. Trying to get a refund out of them is virtually inpossible. So take heed.... cheapest sometimes is not the best! Needless to state that I have closed my account with them and will never deal with them again. They have 30 days to refund your money. I dont like Aria but in your case it seems like theyve been very helpful and not just ignored you like some retailers. Your post has actually made me want to use them :/ |
#7
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ARIA TECHNOLOGY - PATHETIC COMPANY TO DEAL WITH. *** AVOID ***
"William" wrote in message news Aria Technologies prices may be cheaper than many retailers, but buyers should be aware that Aria are absolutely rubbish to deal with. To date I have had 3 bad monitors from them, all of them had to be returned due to seriously defective pixels, and I'm not talking about just a couple of bad pixels, I'm referring to several bright blue pixels all within a area of 6mm of each other. Aria have a pre-check bad pixel check which the customer can purchase for £20+vat, and when I complained about the monitors I received, I was told I should have paid for this pre-test to be done prior to dispatch. Do Aria really expect its customers to pay £24 to check to see if the product they are selling you is faulty!!! In view of the fact that my return was simply returned to stock tells me that customers who do not pay for Aria's pre-pixel check will almost certainly end up with a duff monitor. I received this last monitor on the 3/5/06 at 11am and they received it back in stock at 2pm the same day (a round trip of 116miles) despite being given a refund receipt, and being told the refund would be put back on my credit card, 9 days later and it still has not been refunded. I've emailed them several times with no reply and numerous phone calls have been un-successful. Many of my colleagues have had similar experiences where products shipped by Aria were not new and were obviously customer returns. Trying to get a refund out of them is virtually inpossible. So take heed.... cheapest sometimes is not the best! Needless to state that I have closed my account with them and will never deal with them again. They have 30 days to refund your money. I dont like Aria but in your case it seems like theyve been very helpful and not just ignored you like some retailers. Your post has actually made me want to use them :/ Best of luck... glad to have been of help In fact they have 10days to make the refund and that is a quote from the card company themselves. I know of one guy who waited over a month for Aria to make the refund, but he forced them to eventually pay up in the small claims court, they also had to pay costs too of course. |
#8
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ARIA TECHNOLOGY - PATHETIC COMPANY TO DEAL WITH. *** AVOID ***
Aria Technologies prices may be cheaper than many retailers, but buyers should
be aware that Aria are absolutely rubbish to deal with. To date I have had 3 bad monitors from them, all of them had to be returned due to seriously defective pixels, and I'm not talking about just a couple of bad pixels, I'm referring to several bright blue pixels all within a area of 6mm of each other. Aria have a pre-check bad pixel check which the customer can purchase for £20+vat, and when I complained about the monitors I received, I was told I should have paid for this pre-test to be done prior to dispatch. Do Aria really expect its customers to pay £24 to check to see if the product they are selling you is faulty!!! In view of the fact that my return was simply returned to stock tells me that customers who do not pay for Aria's pre-pixel check will almost certainly end up with a duff monitor. I received this last monitor on the 3/5/06 at 11am and they received it back in stock at 2pm the same day (a round trip of 116miles) despite being given a refund receipt, and being told the refund would be put back on my credit card, 9 days later and it still has not been refunded. I've emailed them several times with no reply and numerous phone calls have been un-successful. Many of my colleagues have had similar experiences where products shipped by Aria were not new and were obviously customer returns. Trying to get a refund out of them is virtually inpossible. So take heed.... cheapest sometimes is not the best! Needless to state that I have closed my account with them and will never deal with them again. I did use them myself for a while, like so many others for the reason they had reasonable prices. The trouble with Aria is they seem to have got too big these days and just don't seem to be able to give decent support. I stopped using them about 6 months ago, simply because I had major problems getting a refund on a motherboard they sent me. It was DOA, they just never answered my em ails and their RMA system is a joke. Even tried to make out I had not returned the board even though their own system showed it had been returned. I got on to trading standards and I eventually had a refund but it took several weeks to get it, so you may have a bit of a wait yet. Hope you get your money back, make sure they refund the postage too, you are entitled to it. best wishes & peace to all. Mikail |
#9
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ARIA TECHNOLOGY - PATHETIC COMPANY TO DEAL WITH. *** AVOID ***
"Mikail" wrote in message ... Aria Technologies prices may be cheaper than many retailers, but buyers should be aware that Aria are absolutely rubbish to deal with. To date I have had 3 bad monitors from them, all of them had to be returned due to seriously defective pixels, and I'm not talking about just a couple of bad pixels, I'm referring to several bright blue pixels all within a area of 6mm of each other. Aria have a pre-check bad pixel check which the customer can purchase for £20+vat, and when I complained about the monitors I received, I was told I should have paid for this pre-test to be done prior to dispatch. Do Aria really expect its customers to pay £24 to check to see if the product they are selling you is faulty!!! In view of the fact that my return was simply returned to stock tells me that customers who do not pay for Aria's pre-pixel check will almost certainly end up with a duff monitor. I received this last monitor on the 3/5/06 at 11am and they received it back in stock at 2pm the same day (a round trip of 116miles) despite being given a refund receipt, and being told the refund would be put back on my credit card, 9 days later and it still has not been refunded. I've emailed them several times with no reply and numerous phone calls have been un-successful. Many of my colleagues have had similar experiences where products shipped by Aria were not new and were obviously customer returns. Trying to get a refund out of them is virtually inpossible. So take heed.... cheapest sometimes is not the best! Needless to state that I have closed my account with them and will never deal with them again. I did use them myself for a while, like so many others for the reason they had reasonable prices. The trouble with Aria is they seem to have got too big these days and just don't seem to be able to give decent support. I stopped using them about 6 months ago, simply because I had major problems getting a refund on a motherboard they sent me. It was DOA, they just never answered my em ails and their RMA system is a joke. Even tried to make out I had not returned the board even though their own system showed it had been returned. I got on to trading standards and I eventually had a refund but it took several weeks to get it, so you may have a bit of a wait yet. Hope you get your money back, make sure they refund the postage too, you are entitled to it. best wishes & peace to all. Mikail Are you going for the national sockpuppet record? Why bother posting such crap? Unless you want to demonstrate to as many people as possible what a f*ckw*t you are. Your mum bought you a cheap monitor - it's not as good as an expensive one - so you got exactly what you paid for. Back to school tomorrow - you can tell all your friends about it. |
#10
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ARIA TECHNOLOGY - PATHETIC COMPANY TO DEAL WITH. *** AVOID ***
I was just thinking how wonderful life was, when Roger Getterridge
opened his gob and said: I know of one guy who waited over a month for Aria to make the refund Must be one of your alter egos. -- Cheers, Guy ** Stress - the condition brought about by having to ** resist the temptation to beat the living daylights ** out of someone who richly deserves it. |
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