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Problem with multiple HP printers
I have a client who has 3 different HP printers that she wants to have
all connected and usable with her computer. The computer is a new Pentium 4 3.2 ghz with 1 gb RAM and an AOpen i915Gm-1 motherboard with 6 USB ports. The 3 printers she wants to use a DeskJet 3550 Photosmart 7350 PSC 2410 I have tried 3 times to get these printers installed. I have uninstalled all existing HP drivers and software, deleted all residual HP folders and contents from the hard drive, and used a registry cleaner to remove all obsolete entries from the registry. Then I have downloaded the latest drivers for each of these printers and installed them, following the instructions to leave the printer disconnected until the install program asks to have it connected. I have also tried the above cleanup procedure and then used the original install CDs that came with the printer rather than the downloaded drivers and software. My latest attempt, using the downloaded drivers, produced the following results: 1. The DeskJet 3550, installed first, works perfectly. 2. The PhotoSmart 7350, installed second, says it is okay but will not print anything. It starts to print then ejects a blank page. No error message or anything. 3. The PSC 2410 only partially installs and then exits with no error message. At that point the printer will work properly, but the scan functions from the PSC do not, and the PC fax software is not installed. I am unable to find any way of communicating this situation to HP without spending hours on the phone, which my client cannot afford to pay me for. Any suggestions or comments would be appreciated. Ron Martell Duncan B.C. Canada -- Microsoft MVP On-Line Help Computer Service http://onlinehelp.bc.ca In memory of a dear friend Alex Nichol MVP http://aumha.org/alex.htm |
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Ron Martell wrote:
I have a client who has 3 different HP printers that she wants to have all connected and usable with her computer. The computer is a new Pentium 4 3.2 ghz with 1 gb RAM and an AOpen i915Gm-1 motherboard with 6 USB ports. The 3 printers she wants to use a DeskJet 3550 Photosmart 7350 PSC 2410 Solved the problem by applying "capital punishment". Reformatted the hard drive and reinstalled Windows. The 3 printers installed without a glitch and all are now fully functional. Ron Martell Duncan B.C. Canada -- Microsoft MVP On-Line Help Computer Service http://onlinehelp.bc.ca In memory of a dear friend Alex Nichol MVP http://aumha.org/alex.htm |
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Solved the problem by applying "capital punishment". Reformatted the
hard drive and reinstalled Windows. The 3 printers installed without a glitch and all are now fully functional. My experence with the OEM drivers issued on disks lately has been **** poor. In the case of the HP 1312 IIRC (budget laser not currently in production), the disc errors out somewhere and buggers up the spooler sub system. What's more sad is even when I took the time to copy the disc to HD first then install the result was the same even though there was no obvious error in the copy. I'm not saying the problem is exclusive to HP discs, in fact many discs i've come across from HP to Dlink, to maxtor of all things have been unreadable in all of my drives. This would include Two lighton 812S dvd burners One sony 16x cd-burner one NEC 32x scsi cd reader Various drives from 2x NEC scsi to 4x NEC IDE, misc liteons, Samsung DVD drive What's odd is all of these drives, for the most part, read anything I toss at them whether burned or professionaly pressed. The NEC 32x scsi drive is the most glitch free followed by the lighton burners and lastly the 2x and 4x NEC drives. The few times I have problems I can almost always read a disc on one of the drives I own... and burn a copy from it. Lately for HP hardware i've been downloading the drivers, installing the drivers before the printer setting the port to file:, then popping on the printer and using just the driver... then in turn installing drivers of the network as needed. Seems to help resolve issues with gitchy install programs and fubar cd-roms. Windows update if i'm feeling lazy also seems to have less issues than the factory issued CD lately... again problem not exclusive to HP products. I'm suspecting that who ever is mass producing these CDs is buggering it up, but i've not taken the time to track down who so I can yell at them. |
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