HP LaserJet 3015

Strange problem The unit receives faxes and prints them out
fine.
Sending faxes is the problem The fax is printed at the receiving end
with the right hand side of the page solid black
The left hand side vertically is perfect (about a third)
Any body have any ideas

Regards

John

"John Hobbs" wrote in message
...

Strange problem The unit receives faxes and prints them out
fine. Sending faxes is the problem The fax is printed at the receiving
end
with the right hand side of the page solid black
The left hand side vertically is perfect (about a third)
Any body have any ideas

We need to locate whether the problem is at the sender
or receiver. Has it recurred at two different recipients
or only one? If it recurs, we may need to know:
-- printer driver, i.e. whether it is up to date;
-- PC OS (up to date
-- fax application.

--
Don Phillipson
Carlsbad Springs
(Ottawa, Canada)

On Fri, 23 Apr 2010 10:02:19 -0400, "Don Phillipson"
wrote:

"John Hobbs" wrote in message
...

Strange problem The unit receives faxes and prints them out
fine. Sending faxes is the problem The fax is printed at the receiving
end
with the right hand side of the page solid black
The left hand side vertically is perfect (about a third)
Any body have any ideas

We need to locate whether the problem is at the sender
or receiver. Has it recurred at two different recipients
or only one? If it recurs, we may need to know:
-- printer driver, i.e. whether it is up to date;
-- PC OS (up to date
-- fax application.

Check for the obvious, a piece of paper or label jammed under the scanner unit

John Hobbs wrote:
Strange problem The unit receives faxes and prints them out
fine.
Sending faxes is the problem The fax is printed at the receiving end
with the right hand side of the page solid black
The left hand side vertically is perfect (about a third)
Any body have any ideas

If it uses a feed-through scanner, check for torn scraps of paper
blocking the scanning window.

(I tried to look up information on the LJ3015 on the HP sales web page,
but they've made the daring choice of having some Javascript or
stylesheet or other web technology make their search box unusable. Good
luck with that, HP!)

--
Warren Block * Rapid City, South Dakota * USA

"John Hobbs" wrote:
Strange problem The unit receives faxes and prints them out
fine.
Sending faxes is the problem The fax is printed at the receiving end
with the right hand side of the page solid black
The left hand side vertically is perfect (about a third)
Any body have any ideas

Regards

John

John
This is a feed through scanner, from memory the control panel can be hinged
towards you (hinge at the front) and you can see the scanner glass. Check for
any contamination on the glass, it can be surprisingly narrow and will be the
length of the black area on sent faxes. Could be correction pen residue or
similar.
Clean with a glass cleaner if necessary.
Does the problem occur when you photocopy? If so it has nothing to do with
faxing or drivers.
Tony

As others have mentioned, the first thing to do is to try to make a copy
using the all in one printer. If the result is clean, then chances are
the sheet scanner device is working correctly and it is more than likely
the problem is at the receiving end.

If the problem shows up on more than one receiving unit, then the
problem is with the sheet feeder after all. The cause may be a problem
with the sheet scanner illumination being uneven, the scanner portion in
that area being covered with something, dirty or misplaced mirror. It
also may occur if the paper is being held too far away from the scanner
glass in that area.

Something white (like a torn piece of paper or sticker) stuck on the
surface of the sheet scanner glass, would not likely cause a black area
to appear, but create a white blank area on that region of the received fax.


Art





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John Hobbs wrote:
Strange problem The unit receives faxes and prints them out
fine.
Sending faxes is the problem The fax is printed at the receiving end
with the right hand side of the page solid black
The left hand side vertically is perfect (about a third)
Any body have any ideas

Regards

John

On Apr 23, 6:30�am, "John Hobbs" wrote:
Strange problem The unit receives faxes and prints them out
fine.
Sending faxes is the problem The fax is printed at the receiving end
with the right hand side of the page solid black
The left hand side vertically is perfect (about a third)
Any body have any ideas

Regards

John

John

Sounds like the scanner has some extra stuff in it. Pull up the rear
of the top panel, near the hy symbol, and check the scanner window and
all for some extra stuff.

FWIW HP has a toll free number to call to check out your FAX. They
will return a FAX to you after receiving yours. Just do a regular FAX
to them and await their FAX. do a google search using "fax test
number".

Bob AZ