Epson Stylus Photo R2400 - flashing red lights on two top buttons?

A cart ran out of ink. I changed it and made sure it was seated correctly. Usually the red light goes off and the head begins its cleaning/flushing cycle. This time nothing happened and the red "empty cart" light stayed on. The Epson Utility I had open on my Mac didn't help as it signaled that it had a communication problem with the printer.

I tried:

-turning off the printer and waiting a bit then turning it on again: the two top buttons flashed red continually. No other response.

-unplugging the USB cable, turning on the printer holding down the two buttons that should generate a report - no report, just the same two top buttons flashing red.

-looking in the manual, which is no help. The only top button flashing item regards a paper jam which wasn't the case here. Paper is in tray but no jam. I wasn't printing when the problem occurred. There is no entry on when the top *two* buttons flash at the same time.

I am trying to find out what this means. I live in France and there is effectively no tech support. No email support and the phone support automatically - and immediately - says all lines busy...without a wait line. Which means it is probably a fake number, not actually set up for support, but just to shut up complaints. The web site instructs to contact an authorized repair service. It is unlikely they would do any phone support as they want you to bring in the printer and pay for them fixing it. I did email US support but they just emailed back without an answer saying to contact their advanced phone support, which probably wouldn't answer my question since I am not in the US or Canada.

I have had Epson printers for many years and this is the first time I have come across this problem. I would first of all simply like to know what the printer is trying to tell me with its two flashing buttons.

Anyone have a clue? I would be eternally grateful.

thanks,

ncm

Mac G4 MDD Dual 1.25GHz/2Gb RAM
OSX 10.5.8
Epson Stylus Photo R2400/connected via USB cable

ncmphoto wrote:
A cart ran out of ink. I changed it and made sure it was seated correctly.
Usually the red light goes off and the head begins its cleaning/flushing cycle.
This time nothing happened and the red "empty cart" light stayed on. The Epson
Utility I had open on my Mac didn't help as it signaled that it had a
communication problem with the printer.

I tried:

-turning off the printer and waiting a bit then turning it on again: the two
top buttons flashed red continually. No other response.

-unplugging the USB cable, turning on the printer holding down the two buttons
that should generate a report - no report, just the same two top buttons
flashing red.

-looking in the manual, which is no help. The only top button flashing item
regards a paper jam which wasn't the case here. Paper is in tray but no jam. I
wasn't printing when the problem occurred. There is no entry on when the top
*two* buttons flash at the same time.

I am trying to find out what this means. I live in France and there is
effectively no tech support. No email support and the phone support
automatically - and immediately - says all lines busy...without a wait line.
Which means it is probably a fake number, not actually set up for support, but
just to shut up complaints. The web site instructs to contact an authorized
repair service. It is unlikely they would do any phone support as they want you
to bring in the printer and pay for them fixing it. I did email US support but
they just emailed back without an answer saying to contact their advanced phone
support, which probably wouldn't answer my question since I am not in the US or
Canada.

I have had Epson printers for many years and this is the first time I have
come across this problem. I would first of all simply like to know what the
printer is trying to tell me with its two flashing buttons.

Anyone have a clue? I would be eternally grateful.

thanks,

ncm

Mac G4 MDD Dual 1.25GHz/2Gb RAM
OSX 10.5.8
Epson Stylus Photo R2400/connected via USB cable

This error is reporting that the waste ink pads are full. There is a utility
that can reset the counter on some Epson printers but it does not work on this
printer (SSC utility).
Unfortunately I know of no way to overcome this other than by using a service
agent. You may ask one what they will charge. They will have access to a method
of resetting the counter and they would be able to replace the pads.
Good luck
Tony

On 7/07/2012 11:29 AM, Frank Williams wrote:
On Fri, 06 Jul 2012 16:36:04 -0500, Tony lizandtony at orcon dot net
dot nz wrote:

ncmphoto wrote:
A cart ran out of ink. I changed it and made sure it was seated correctly.
Usually the red light goes off and the head begins its cleaning/flushing cycle.
This time nothing happened and the red "empty cart" light stayed on. The Epson
Utility I had open on my Mac didn't help as it signaled that it had a
communication problem with the printer.

I tried:

-turning off the printer and waiting a bit then turning it on again: the two
top buttons flashed red continually. No other response.

-unplugging the USB cable, turning on the printer holding down the two buttons
that should generate a report - no report, just the same two top buttons
flashing red.

-looking in the manual, which is no help. The only top button flashing item
regards a paper jam which wasn't the case here. Paper is in tray but no jam. I
wasn't printing when the problem occurred. There is no entry on when the top
*two* buttons flash at the same time.

I am trying to find out what this means. I live in France and there is
effectively no tech support. No email support and the phone support
automatically - and immediately - says all lines busy...without a wait line.
Which means it is probably a fake number, not actually set up for support, but
just to shut up complaints. The web site instructs to contact an authorized
repair service. It is unlikely they would do any phone support as they want you
to bring in the printer and pay for them fixing it. I did email US support but
they just emailed back without an answer saying to contact their advanced phone
support, which probably wouldn't answer my question since I am not in the US or
Canada.

I have had Epson printers for many years and this is the first time I have
come across this problem. I would first of all simply like to know what the
printer is trying to tell me with its two flashing buttons.

Anyone have a clue? I would be eternally grateful.

thanks,

ncm

Mac G4 MDD Dual 1.25GHz/2Gb RAM
OSX 10.5.8
Epson Stylus Photo R2400/connected via USB cable

This error is reporting that the waste ink pads are full. There is a utility
that can reset the counter on some Epson printers but it does not work on this
printer (SSC utility).
Unfortunately I know of no way to overcome this other than by using a service
agent. You may ask one what they will charge. They will have access to a method
of resetting the counter and they would be able to replace the pads.
Good luck
Tony


The Pads are not meant to be replaced as they are part of the printers
construction, Epson state the printer is at the end of its life, but
you can fit a Plastic little drain bottle in the place were the wasted
ink comes out.


You still have to reset the ink waste counter.

As mentioned that the ssg resetter for the R2880 is not mentioned in the
printer listings.

You may like to go onto the forum and see if anyone there has an answer.
Shame to throw away a printer.

http://www.ssclg.com/cgi-bin/netboar...&fct=gotoforum


There are service manual listings on the net but can't find a free one

or lookup http://www.luminous-landscape.com/forum/index.php and see if
anyone here has an answer - ask a question even!

Frank Williams wrote:
On Fri, 06 Jul 2012 16:36:04 -0500, Tony lizandtony at orcon dot net
dot nz wrote:

ncmphoto wrote:
A cart ran out of ink. I changed it and made sure it was seated correctly.
Usually the red light goes off and the head begins its cleaning/flushing
cycle.
This time nothing happened and the red "empty cart" light stayed on. The
Epson
Utility I had open on my Mac didn't help as it signaled that it had a
communication problem with the printer.

I tried:

-turning off the printer and waiting a bit then turning it on again: the two
top buttons flashed red continually. No other response.

-unplugging the USB cable, turning on the printer holding down the two
buttons
that should generate a report - no report, just the same two top buttons
flashing red.

-looking in the manual, which is no help. The only top button flashing item
regards a paper jam which wasn't the case here. Paper is in tray but no jam.
I
wasn't printing when the problem occurred. There is no entry on when the top
*two* buttons flash at the same time.

I am trying to find out what this means. I live in France and there is
effectively no tech support. No email support and the phone support
automatically - and immediately - says all lines busy...without a wait line.
Which means it is probably a fake number, not actually set up for support,
but
just to shut up complaints. The web site instructs to contact an authorized
repair service. It is unlikely they would do any phone support as they want
you
to bring in the printer and pay for them fixing it. I did email US support
but
they just emailed back without an answer saying to contact their advanced
phone
support, which probably wouldn't answer my question since I am not in the US
or
Canada.

I have had Epson printers for many years and this is the first time I have
come across this problem. I would first of all simply like to know what the
printer is trying to tell me with its two flashing buttons.

Anyone have a clue? I would be eternally grateful.

thanks,

ncm

Mac G4 MDD Dual 1.25GHz/2Gb RAM
OSX 10.5.8
Epson Stylus Photo R2400/connected via USB cable

This error is reporting that the waste ink pads are full. There is a utility
that can reset the counter on some Epson printers but it does not work on
this
printer (SSC utility).
Unfortunately I know of no way to overcome this other than by using a service
agent. You may ask one what they will charge. They will have access to a
method
of resetting the counter and they would be able to replace the pads.
Good luck
Tony


The Pads are not meant to be replaced as they are part of the printers
construction, Epson state the printer is at the end of its life, but
you can fit a Plastic little drain bottle in the place were the wasted
ink comes out.

What rubbish. Here is some history for you:
Epson service agents have been replacing waste ink pads in Epson printers for
years. This is one of the printers that they do so. Other printer specialists
do so also.
See http://www.epson.com/cgi-bin/Store/s...ref=r014001222
where Epson themselves explicitly agree that the pads can be replaced in their
printers.
I have changed the ink pads in many different models of Epson printers and
other makes.

To the Original Poster, try the link above which hopefully will allow you to
obtain the reset software from Epson, note that whilst Epson strongly suggests
replacing the pads it is actually true that if this is the first time you have
had this error you can safely reset the printer without pad replacement since
the pads are quite generous in size. Next time you will have to replace the
pads. If it is something you would be keen to do yourself I suggest you
purchase a service manual on-line and be prepared for a somewhat messy
procedure. You can use any absorbent felt and cut it to size, there are several
pads in the printer, not just one.

Rob kindly provided two useful links you may wish to try.
See also
http://www.pcreview.co.uk/forums/cha...-t3773024.html
where it makes the suggestion that the SSC utility does actually work on this
printer, I suspect however that it only works if you do the reset before you
get the error. Despite what Mr. Williams erroneously says, this is not end of
printer life but a warning to have the pads replaced and have the printer reset.

If you are able to get the printer reset you can certainly see if it still
prints OK, probably it will and in the future you may have to replace the pads.
To throw away a printer of this quality would be silly. As Rob has mentioned
fitting a bottle will do nothing unless the printer is reset but see the post
by Arthur Entlich (a very helpful and knowledgeable person that I have known
on-line for some years) at the second link I provided where he points to some
links about installing a bottle.
Good luck and beware those that know much less than they think.
Tony

On 7/07/2012 7:08 p.m., Tony wrote:
Frank Williams wrote:
On Fri, 06 Jul 2012 16:36:04 -0500, Tony lizandtony at orcon dot net
dot nz wrote:

ncmphoto wrote:
A cart ran out of ink. I changed it and made sure it was seated correctly.
Usually the red light goes off and the head begins its cleaning/flushing
cycle.
This time nothing happened and the red "empty cart" light stayed on. The
Epson
Utility I had open on my Mac didn't help as it signaled that it had a
communication problem with the printer.

I tried:

-turning off the printer and waiting a bit then turning it on again: the two
top buttons flashed red continually. No other response.

-unplugging the USB cable, turning on the printer holding down the two
buttons
that should generate a report - no report, just the same two top buttons
flashing red.

-looking in the manual, which is no help. The only top button flashing item
regards a paper jam which wasn't the case here. Paper is in tray but no jam.
I
wasn't printing when the problem occurred. There is no entry on when the top
*two* buttons flash at the same time.

I am trying to find out what this means. I live in France and there is
effectively no tech support. No email support and the phone support
automatically - and immediately - says all lines busy...without a wait line.
Which means it is probably a fake number, not actually set up for support,
but
just to shut up complaints. The web site instructs to contact an authorized
repair service. It is unlikely they would do any phone support as they want
you
to bring in the printer and pay for them fixing it. I did email US support
but
they just emailed back without an answer saying to contact their advanced
phone
support, which probably wouldn't answer my question since I am not in the US
or
Canada.

I have had Epson printers for many years and this is the first time I have
come across this problem. I would first of all simply like to know what the
printer is trying to tell me with its two flashing buttons.

Anyone have a clue? I would be eternally grateful.

thanks,

ncm

Mac G4 MDD Dual 1.25GHz/2Gb RAM
OSX 10.5.8
Epson Stylus Photo R2400/connected via USB cable

This error is reporting that the waste ink pads are full. There is a utility
that can reset the counter on some Epson printers but it does not work on
this
printer (SSC utility).
Unfortunately I know of no way to overcome this other than by using a service
agent. You may ask one what they will charge. They will have access to a
method
of resetting the counter and they would be able to replace the pads.
Good luck
Tony


The Pads are not meant to be replaced as they are part of the printers
construction, Epson state the printer is at the end of its life, but
you can fit a Plastic little drain bottle in the place were the wasted
ink comes out.

What rubbish. Here is some history for you:
Epson service agents have been replacing waste ink pads in Epson printers for
years. This is one of the printers that they do so. Other printer specialists
do so also.
See http://www.epson.com/cgi-bin/Store/s...ref=r014001222
where Epson themselves explicitly agree that the pads can be replaced in their
printers.
I have changed the ink pads in many different models of Epson printers and
other makes.

To the Original Poster, try the link above which hopefully will allow you to
obtain the reset software from Epson, note that whilst Epson strongly suggests
replacing the pads it is actually true that if this is the first time you have
had this error you can safely reset the printer without pad replacement since
the pads are quite generous in size. Next time you will have to replace the
pads. If it is something you would be keen to do yourself I suggest you
purchase a service manual on-line and be prepared for a somewhat messy
procedure. You can use any absorbent felt and cut it to size, there are several
pads in the printer, not just one.

Rob kindly provided two useful links you may wish to try.
See also
http://www.pcreview.co.uk/forums/cha...-t3773024.html
where it makes the suggestion that the SSC utility does actually work on this
printer, I suspect however that it only works if you do the reset before you
get the error. Despite what Mr. Williams erroneously says, this is not end of
printer life but a warning to have the pads replaced and have the printer reset.

If you are able to get the printer reset you can certainly see if it still
prints OK, probably it will and in the future you may have to replace the pads.
To throw away a printer of this quality would be silly. As Rob has mentioned
fitting a bottle will do nothing unless the printer is reset but see the post
by Arthur Entlich (a very helpful and knowledgeable person that I have known
on-line for some years) at the second link I provided where he points to some
links about installing a bottle.
Good luck and beware those that know much less than they think.
Tony

I have a pdf copy of the R1800/2400 factory service manual. Post a
reply, and I'll put it somewhere for download if required. R1800 and
2400 are essentially the same printer, with different outer case and
firmware.
To reset the waste ink pad counter, I believe that this may work:
http://www.wasteink.co.uk/epson-ipr-reset/ , or if not, then google for
IPR for European model.

On 7/07/2012 5:08 PM, Tony wrote:
Frank Williams wrote:
On Fri, 06 Jul 2012 16:36:04 -0500, Tony lizandtony at orcon dot net
dot nz wrote:

ncmphoto wrote:
A cart ran out of ink. I changed it and made sure it was seated correctly.
Usually the red light goes off and the head begins its cleaning/flushing
cycle.
This time nothing happened and the red "empty cart" light stayed on. The
Epson
Utility I had open on my Mac didn't help as it signaled that it had a
communication problem with the printer.

I tried:

-turning off the printer and waiting a bit then turning it on again: the two
top buttons flashed red continually. No other response.

-unplugging the USB cable, turning on the printer holding down the two
buttons
that should generate a report - no report, just the same two top buttons
flashing red.

-looking in the manual, which is no help. The only top button flashing item
regards a paper jam which wasn't the case here. Paper is in tray but no jam.
I
wasn't printing when the problem occurred. There is no entry on when the top
*two* buttons flash at the same time.

I am trying to find out what this means. I live in France and there is
effectively no tech support. No email support and the phone support
automatically - and immediately - says all lines busy...without a wait line.
Which means it is probably a fake number, not actually set up for support,
but
just to shut up complaints. The web site instructs to contact an authorized
repair service. It is unlikely they would do any phone support as they want
you
to bring in the printer and pay for them fixing it. I did email US support
but
they just emailed back without an answer saying to contact their advanced
phone
support, which probably wouldn't answer my question since I am not in the US
or
Canada.

I have had Epson printers for many years and this is the first time I have
come across this problem. I would first of all simply like to know what the
printer is trying to tell me with its two flashing buttons.

Anyone have a clue? I would be eternally grateful.

thanks,

ncm

Mac G4 MDD Dual 1.25GHz/2Gb RAM
OSX 10.5.8
Epson Stylus Photo R2400/connected via USB cable

This error is reporting that the waste ink pads are full. There is a utility
that can reset the counter on some Epson printers but it does not work on
this
printer (SSC utility).
Unfortunately I know of no way to overcome this other than by using a service
agent. You may ask one what they will charge. They will have access to a
method
of resetting the counter and they would be able to replace the pads.
Good luck
Tony


The Pads are not meant to be replaced as they are part of the printers
construction, Epson state the printer is at the end of its life, but
you can fit a Plastic little drain bottle in the place were the wasted
ink comes out.

What rubbish. Here is some history for you:
Epson service agents have been replacing waste ink pads in Epson printers for
years. This is one of the printers that they do so. Other printer specialists
do so also.
See http://www.epson.com/cgi-bin/Store/s...ref=r014001222
where Epson themselves explicitly agree that the pads can be replaced in their
printers.
I have changed the ink pads in many different models of Epson printers and
other makes.

To the Original Poster, try the link above which hopefully will allow you to
obtain the reset software from Epson, note that whilst Epson strongly suggests
replacing the pads it is actually true that if this is the first time you have
had this error you can safely reset the printer without pad replacement since
the pads are quite generous in size. Next time you will have to replace the
pads. If it is something you would be keen to do yourself I suggest you
purchase a service manual on-line and be prepared for a somewhat messy
procedure. You can use any absorbent felt and cut it to size, there are several
pads in the printer, not just one.


Tony

I actually have the 7900 printer now and in the waste tank, use paper
hand towel which works quite successfully, have a chip re setter, my
mate who has the 7600 printer just uses a pack of tissues, felt is not
necessary.

Adding to the manual I previously used the R1800 and was able to
download the service manual off the web, this had all the error codes
and reset sequences (for R1800 at least) Wondering if this has the same
reset as the R2880 version.

If you look at the ssg site they say you can't reset the R800 printer
(R800 being the A4 version). But the manual says otherwise.



Rob kindly provided two useful links you may wish to try.
See also
http://www.pcreview.co.uk/forums/cha...-t3773024.html
where it makes the suggestion that the SSC utility does actually work on this
printer, I suspect however that it only works if you do the reset before you
get the error. Despite what Mr. Williams erroneously says, this is not end of
printer life but a warning to have the pads replaced and have the printer reset.

If you are able to get the printer reset you can certainly see if it still
prints OK, probably it will and in the future you may have to replace the pads.
To throw away a printer of this quality would be silly. As Rob has mentioned
fitting a bottle will do nothing unless the printer is reset but see the post
by Arthur Entlich (a very helpful and knowledgeable person that I have known
on-line for some years) at the second link I provided where he points to some
links about installing a bottle.
Good luck and beware those that know much less than they think.
Tony

Rob wrote:
On 7/07/2012 5:08 PM, Tony wrote:
Frank Williams wrote:
On Fri, 06 Jul 2012 16:36:04 -0500, Tony lizandtony at orcon dot net
dot nz wrote:

ncmphoto wrote:
A cart ran out of ink. I changed it and made sure it was seated correctly.
Usually the red light goes off and the head begins its cleaning/flushing
cycle.
This time nothing happened and the red "empty cart" light stayed on. The
Epson
Utility I had open on my Mac didn't help as it signaled that it had a
communication problem with the printer.

I tried:

-turning off the printer and waiting a bit then turning it on again: the
two
top buttons flashed red continually. No other response.

-unplugging the USB cable, turning on the printer holding down the two
buttons
that should generate a report - no report, just the same two top buttons
flashing red.

-looking in the manual, which is no help. The only top button flashing
item
regards a paper jam which wasn't the case here. Paper is in tray but no
jam.
I
wasn't printing when the problem occurred. There is no entry on when the
top
*two* buttons flash at the same time.

I am trying to find out what this means. I live in France and there is
effectively no tech support. No email support and the phone support
automatically - and immediately - says all lines busy...without a wait
line.
Which means it is probably a fake number, not actually set up for support,
but
just to shut up complaints. The web site instructs to contact an
authorized
repair service. It is unlikely they would do any phone support as they
want
you
to bring in the printer and pay for them fixing it. I did email US support
but
they just emailed back without an answer saying to contact their advanced
phone
support, which probably wouldn't answer my question since I am not in the
US
or
Canada.

I have had Epson printers for many years and this is the first time I have
come across this problem. I would first of all simply like to know what
the
printer is trying to tell me with its two flashing buttons.

Anyone have a clue? I would be eternally grateful.

thanks,

ncm

Mac G4 MDD Dual 1.25GHz/2Gb RAM
OSX 10.5.8
Epson Stylus Photo R2400/connected via USB cable

This error is reporting that the waste ink pads are full. There is a
utility
that can reset the counter on some Epson printers but it does not work on
this
printer (SSC utility).
Unfortunately I know of no way to overcome this other than by using a
service
agent. You may ask one what they will charge. They will have access to a
method
of resetting the counter and they would be able to replace the pads.
Good luck
Tony


The Pads are not meant to be replaced as they are part of the printers
construction, Epson state the printer is at the end of its life, but
you can fit a Plastic little drain bottle in the place were the wasted
ink comes out.

What rubbish. Here is some history for you:
Epson service agents have been replacing waste ink pads in Epson printers for
years. This is one of the printers that they do so. Other printer specialists
do so also.
See http://www.epson.com/cgi-bin/Store/s...ref=r014001222
where Epson themselves explicitly agree that the pads can be replaced in
their
printers.
I have changed the ink pads in many different models of Epson printers and
other makes.

To the Original Poster, try the link above which hopefully will allow you to
obtain the reset software from Epson, note that whilst Epson strongly
suggests
replacing the pads it is actually true that if this is the first time you
have
had this error you can safely reset the printer without pad replacement since
the pads are quite generous in size. Next time you will have to replace the
pads. If it is something you would be keen to do yourself I suggest you
purchase a service manual on-line and be prepared for a somewhat messy
procedure. You can use any absorbent felt and cut it to size, there are
several
pads in the printer, not just one.


Tony

I actually have the 7900 printer now and in the waste tank, use paper
hand towel which works quite successfully, have a chip re setter, my
mate who has the 7600 printer just uses a pack of tissues, felt is not
necessary.

Adding to the manual I previously used the R1800 and was able to
download the service manual off the web, this had all the error codes
and reset sequences (for R1800 at least) Wondering if this has the same
reset as the R2880 version.

If you look at the ssg site they say you can't reset the R800 printer
(R800 being the A4 version). But the manual says otherwise.



Rob
I don't believe there is no way to reset the printer so one of the options you
mention may work.
If Epson didn't allow a reset one way or the other I think they would be facing
law suits, probably in Europe but maybe elsewhere.
I found that felt held more ink and therefore lasted longer, but I had a source
of carpet underlay off cuts at no cost that made the work convenient.
Tony



Rob kindly provided two useful links you may wish to try.
See also

http://www.pcreview.co.uk/forums/cha...-t3773024.html
where it makes the suggestion that the SSC utility does actually work on this
printer, I suspect however that it only works if you do the reset before you
get the error. Despite what Mr. Williams erroneously says, this is not end of
printer life but a warning to have the pads replaced and have the printer
reset.

If you are able to get the printer reset you can certainly see if it still
prints OK, probably it will and in the future you may have to replace the
pads.
To throw away a printer of this quality would be silly. As Rob has mentioned
fitting a bottle will do nothing unless the printer is reset but see the post
by Arthur Entlich (a very helpful and knowledgeable person that I have known
on-line for some years) at the second link I provided where he points to
some
links about installing a bottle.
Good luck and beware those that know much less than they think.
Tony

Frank Williams wrote:
On Sat, 07 Jul 2012 02:08:28 -0500, Tony lizandtony at orcon dot net
dot nz wrote:

Frank Williams wrote:
On Fri, 06 Jul 2012 16:36:04 -0500, Tony lizandtony at orcon dot net
dot nz wrote:

ncmphoto wrote:
A cart ran out of ink. I changed it and made sure it was seated correctly.
Usually the red light goes off and the head begins its cleaning/flushing
cycle.
This time nothing happened and the red "empty cart" light stayed on. The
Epson
Utility I had open on my Mac didn't help as it signaled that it had a
communication problem with the printer.

I tried:

-turning off the printer and waiting a bit then turning it on again: the
two
top buttons flashed red continually. No other response.

-unplugging the USB cable, turning on the printer holding down the two
buttons
that should generate a report - no report, just the same two top buttons
flashing red.

-looking in the manual, which is no help. The only top button flashing
item
regards a paper jam which wasn't the case here. Paper is in tray but no
jam.
I
wasn't printing when the problem occurred. There is no entry on when the
top
*two* buttons flash at the same time.

I am trying to find out what this means. I live in France and there is
effectively no tech support. No email support and the phone support
automatically - and immediately - says all lines busy...without a wait
line.
Which means it is probably a fake number, not actually set up for support,
but
just to shut up complaints. The web site instructs to contact an
authorized
repair service. It is unlikely they would do any phone support as they
want
you
to bring in the printer and pay for them fixing it. I did email US support
but
they just emailed back without an answer saying to contact their advanced
phone
support, which probably wouldn't answer my question since I am not in the
US
or
Canada.

I have had Epson printers for many years and this is the first time I have
come across this problem. I would first of all simply like to know what
the
printer is trying to tell me with its two flashing buttons.

Anyone have a clue? I would be eternally grateful.

thanks,

ncm

Mac G4 MDD Dual 1.25GHz/2Gb RAM
OSX 10.5.8
Epson Stylus Photo R2400/connected via USB cable

This error is reporting that the waste ink pads are full. There is a
utility
that can reset the counter on some Epson printers but it does not work on
this
printer (SSC utility).
Unfortunately I know of no way to overcome this other than by using a
service
agent. You may ask one what they will charge. They will have access to a
method
of resetting the counter and they would be able to replace the pads.
Good luck
Tony


The Pads are not meant to be replaced as they are part of the printers
construction, Epson state the printer is at the end of its life, but
you can fit a Plastic little drain bottle in the place were the wasted
ink comes out.

What rubbish. Here is some history for you:
Epson service agents have been replacing waste ink pads in Epson printers for
years. This is one of the printers that they do so. Other printer specialists
do so also.
See http://www.epson.com/cgi-bin/Store/s...ref=r014001222
where Epson themselves explicitly agree that the pads can be replaced in
their
printers.
I have changed the ink pads in many different models of Epson printers and
other makes.

To the Original Poster, try the link above which hopefully will allow you to
obtain the reset software from Epson, note that whilst Epson strongly
suggests
replacing the pads it is actually true that if this is the first time you
have
had this error you can safely reset the printer without pad replacement since
the pads are quite generous in size. Next time you will have to replace the
pads. If it is something you would be keen to do yourself I suggest you
purchase a service manual on-line and be prepared for a somewhat messy
procedure. You can use any absorbent felt and cut it to size, there are
several
pads in the printer, not just one.

Rob kindly provided two useful links you may wish to try.
See also
http://www.pcreview.co.uk/forums/cha...-t3773024.html
where it makes the suggestion that the SSC utility does actually work on this
printer, I suspect however that it only works if you do the reset before you
get the error. Despite what Mr. Williams erroneously says, this is not end of
printer life but a warning to have the pads replaced and have the printer
reset.

If you are able to get the printer reset you can certainly see if it still
prints OK, probably it will and in the future you may have to replace the
pads.
To throw away a printer of this quality would be silly. As Rob has mentioned
fitting a bottle will do nothing unless the printer is reset but see the post
by Arthur Entlich (a very helpful and knowledgeable person that I have known
on-line for some years) at the second link I provided where he points to
some
links about installing a bottle.
Good luck and beware those that know much less than they think.
Tony



What a load of Utter CRAP.

You posted this-
"The Pads are not meant to be replaced as they are part of the printers
construction, Epson state the printer is at the end of its life, but
you can fit a Plastic little drain bottle in the place were the wasted
ink comes out."
My post states (backed by statements from Epson and elsewhere) that the pads
can be replaced, and installing a bottle is not enough, you have to reset the
counter.
Then you posted -
"I have one or two Epson service programs that I think cover a range of
models and it has a Reset pad option, but might just be for the early A4
models. But I think there is a Key mode that does this."
Conflicts with your previous post. And now you are saying my posts are crap!
Check the links in my post! Do the research.

Once more you are posting bad advice, don't you care that people who want help
are being confused by you? Is it deliberate or are you simply delusioned?
Shame on you for posting without the experience or research that is necessary
assuming that you actually give a damn. Clearly your knowledge of printers is
limited so don't give advice until you have done the research.
You seem to be bitter, what a pity; but please keep it to yourself, others
don't deserve to be tainted with it.
Tony

On 7/8/2012 6:42 PM, Tony wrote:
Frank Williams wrote:
On Sat, 07 Jul 2012 02:08:28 -0500, Tony lizandtony at orcon dot net
dot nz wrote:

Frank Williams wrote:
On Fri, 06 Jul 2012 16:36:04 -0500, Tony lizandtony at orcon dot net
dot nz wrote:

ncmphoto wrote:
A cart ran out of ink. I changed it and made sure it was seated correctly.
Usually the red light goes off and the head begins its cleaning/flushing
cycle.
This time nothing happened and the red "empty cart" light stayed on. The
Epson
Utility I had open on my Mac didn't help as it signaled that it had a
communication problem with the printer.

I tried:

-turning off the printer and waiting a bit then turning it on again: the
two
top buttons flashed red continually. No other response.

-unplugging the USB cable, turning on the printer holding down the two
buttons
that should generate a report - no report, just the same two top buttons
flashing red.

-looking in the manual, which is no help. The only top button flashing
item
regards a paper jam which wasn't the case here. Paper is in tray but no
jam.
I
wasn't printing when the problem occurred. There is no entry on when the
top
*two* buttons flash at the same time.

I am trying to find out what this means. I live in France and there is
effectively no tech support. No email support and the phone support
automatically - and immediately - says all lines busy...without a wait
line.
Which means it is probably a fake number, not actually set up for support,
but
just to shut up complaints. The web site instructs to contact an
authorized
repair service. It is unlikely they would do any phone support as they
want
you
to bring in the printer and pay for them fixing it. I did email US support
but
they just emailed back without an answer saying to contact their advanced
phone
support, which probably wouldn't answer my question since I am not in the
US
or
Canada.

I have had Epson printers for many years and this is the first time I have
come across this problem. I would first of all simply like to know what
the
printer is trying to tell me with its two flashing buttons.

Anyone have a clue? I would be eternally grateful.

thanks,

ncm

Mac G4 MDD Dual 1.25GHz/2Gb RAM
OSX 10.5.8
Epson Stylus Photo R2400/connected via USB cable

This error is reporting that the waste ink pads are full. There is a
utility
that can reset the counter on some Epson printers but it does not work on
this
printer (SSC utility).
Unfortunately I know of no way to overcome this other than by using a
service
agent. You may ask one what they will charge. They will have access to a
method
of resetting the counter and they would be able to replace the pads.
Good luck
Tony


The Pads are not meant to be replaced as they are part of the printers
construction, Epson state the printer is at the end of its life, but
you can fit a Plastic little drain bottle in the place were the wasted
ink comes out.

What rubbish. Here is some history for you:
Epson service agents have been replacing waste ink pads in Epson printers for
years. This is one of the printers that they do so. Other printer specialists
do so also.
See http://www.epson.com/cgi-bin/Store/s...ref=r014001222
where Epson themselves explicitly agree that the pads can be replaced in
their
printers.
I have changed the ink pads in many different models of Epson printers and
other makes.

To the Original Poster, try the link above which hopefully will allow you to
obtain the reset software from Epson, note that whilst Epson strongly
suggests
replacing the pads it is actually true that if this is the first time you
have
had this error you can safely reset the printer without pad replacement since
the pads are quite generous in size. Next time you will have to replace the
pads. If it is something you would be keen to do yourself I suggest you
purchase a service manual on-line and be prepared for a somewhat messy
procedure. You can use any absorbent felt and cut it to size, there are
several
pads in the printer, not just one.

Rob kindly provided two useful links you may wish to try.
See also
http://www.pcreview.co.uk/forums/cha...-t3773024.html
where it makes the suggestion that the SSC utility does actually work on this
printer, I suspect however that it only works if you do the reset before you
get the error. Despite what Mr. Williams erroneously says, this is not end of
printer life but a warning to have the pads replaced and have the printer
reset.

If you are able to get the printer reset you can certainly see if it still
prints OK, probably it will and in the future you may have to replace the
pads.
To throw away a printer of this quality would be silly. As Rob has mentioned
fitting a bottle will do nothing unless the printer is reset but see the post
by Arthur Entlich (a very helpful and knowledgeable person that I have known
on-line for some years) at the second link I provided where he points to
some
links about installing a bottle.
Good luck and beware those that know much less than they think.
Tony



What a load of Utter CRAP.

You posted this-
"The Pads are not meant to be replaced as they are part of the printers
construction, Epson state the printer is at the end of its life, but
you can fit a Plastic little drain bottle in the place were the wasted
ink comes out."
My post states (backed by statements from Epson and elsewhere) that the pads
can be replaced, and installing a bottle is not enough, you have to reset the
counter.
Then you posted -
"I have one or two Epson service programs that I think cover a range of
models and it has a Reset pad option, but might just be for the early A4
models. But I think there is a Key mode that does this."
Conflicts with your previous post. And now you are saying my posts are crap!
Check the links in my post! Do the research.

Once more you are posting bad advice, don't you care that people who want help
are being confused by you? Is it deliberate or are you simply delusioned?
Shame on you for posting without the experience or research that is necessary
assuming that you actually give a damn. Clearly your knowledge of printers is
limited so don't give advice until you have done the research.
You seem to be bitter, what a pity; but please keep it to yourself, others
don't deserve to be tainted with it.
Tony

Ive reset one of mine about 3 times. Hate to think what non CISS ink
would have cost - I just rinsed the spongey stuff out in the bathtub,
watching 100's of dollars of ink go down the drain. Let them dry,
slapped them back in.

its not only the waste that it counts, the sponge under the borderless
print area needs cleaning as well.

Richard wrote:
On 7/8/2012 6:42 PM, Tony wrote:
Frank Williams wrote:
On Sat, 07 Jul 2012 02:08:28 -0500, Tony lizandtony at orcon dot net
dot nz wrote:

Frank Williams wrote:
On Fri, 06 Jul 2012 16:36:04 -0500, Tony lizandtony at orcon dot net
dot nz wrote:

ncmphoto wrote:
A cart ran out of ink. I changed it and made sure it was seated
correctly.
Usually the red light goes off and the head begins its cleaning/flushing
cycle.
This time nothing happened and the red "empty cart" light stayed on. The
Epson
Utility I had open on my Mac didn't help as it signaled that it had a
communication problem with the printer.

I tried:

-turning off the printer and waiting a bit then turning it on again: the
two
top buttons flashed red continually. No other response.

-unplugging the USB cable, turning on the printer holding down the two
buttons
that should generate a report - no report, just the same two top buttons
flashing red.

-looking in the manual, which is no help. The only top button flashing
item
regards a paper jam which wasn't the case here. Paper is in tray but no
jam.
I
wasn't printing when the problem occurred. There is no entry on when the
top
*two* buttons flash at the same time.

I am trying to find out what this means. I live in France and there is
effectively no tech support. No email support and the phone support
automatically - and immediately - says all lines busy...without a wait
line.
Which means it is probably a fake number, not actually set up for
support,
but
just to shut up complaints. The web site instructs to contact an
authorized
repair service. It is unlikely they would do any phone support as they
want
you
to bring in the printer and pay for them fixing it. I did email US
support
but
they just emailed back without an answer saying to contact their
advanced
phone
support, which probably wouldn't answer my question since I am not in
the
US
or
Canada.

I have had Epson printers for many years and this is the first time I
have
come across this problem. I would first of all simply like to know what
the
printer is trying to tell me with its two flashing buttons.

Anyone have a clue? I would be eternally grateful.

thanks,

ncm

Mac G4 MDD Dual 1.25GHz/2Gb RAM
OSX 10.5.8
Epson Stylus Photo R2400/connected via USB cable

This error is reporting that the waste ink pads are full. There is a
utility
that can reset the counter on some Epson printers but it does not work on
this
printer (SSC utility).
Unfortunately I know of no way to overcome this other than by using a
service
agent. You may ask one what they will charge. They will have access to a
method
of resetting the counter and they would be able to replace the pads.
Good luck
Tony


The Pads are not meant to be replaced as they are part of the printers
construction, Epson state the printer is at the end of its life, but
you can fit a Plastic little drain bottle in the place were the wasted
ink comes out.

What rubbish. Here is some history for you:
Epson service agents have been replacing waste ink pads in Epson printers
for
years. This is one of the printers that they do so. Other printer
specialists
do so also.
See
http://www.epson.com/cgi-bin/Store/s...ref=r014001222
where Epson themselves explicitly agree that the pads can be replaced in
their
printers.
I have changed the ink pads in many different models of Epson printers and
other makes.

To the Original Poster, try the link above which hopefully will allow you
to
obtain the reset software from Epson, note that whilst Epson strongly
suggests
replacing the pads it is actually true that if this is the first time you
have
had this error you can safely reset the printer without pad replacement
since
the pads are quite generous in size. Next time you will have to replace the
pads. If it is something you would be keen to do yourself I suggest you
purchase a service manual on-line and be prepared for a somewhat messy
procedure. You can use any absorbent felt and cut it to size, there are
several
pads in the printer, not just one.

Rob kindly provided two useful links you may wish to try.
See also

http://www.pcreview.co.uk/forums/cha...-t3773024.html
where it makes the suggestion that the SSC utility does actually work on
this
printer, I suspect however that it only works if you do the reset before
you
get the error. Despite what Mr. Williams erroneously says, this is not end
of
printer life but a warning to have the pads replaced and have the printer
reset.

If you are able to get the printer reset you can certainly see if it still
prints OK, probably it will and in the future you may have to replace the
pads.
To throw away a printer of this quality would be silly. As Rob has
mentioned
fitting a bottle will do nothing unless the printer is reset but see the
post
by Arthur Entlich (a very helpful and knowledgeable person that I have
known
on-line for some years) at the second link I provided where he points to
some
links about installing a bottle.
Good luck and beware those that know much less than they think.
Tony



What a load of Utter CRAP.

You posted this-
"The Pads are not meant to be replaced as they are part of the printers
construction, Epson state the printer is at the end of its life, but
you can fit a Plastic little drain bottle in the place were the wasted
ink comes out."
My post states (backed by statements from Epson and elsewhere) that the pads
can be replaced, and installing a bottle is not enough, you have to reset the
counter.
Then you posted -
"I have one or two Epson service programs that I think cover a range of
models and it has a Reset pad option, but might just be for the early A4
models. But I think there is a Key mode that does this."
Conflicts with your previous post. And now you are saying my posts are crap!
Check the links in my post! Do the research.

Once more you are posting bad advice, don't you care that people who want
help
are being confused by you? Is it deliberate or are you simply delusioned?
Shame on you for posting without the experience or research that is necessary
assuming that you actually give a damn. Clearly your knowledge of printers is
limited so don't give advice until you have done the research.
You seem to be bitter, what a pity; but please keep it to yourself, others
don't deserve to be tainted with it.
Tony

Ive reset one of mine about 3 times. Hate to think what non CISS ink
would have cost - I just rinsed the spongey stuff out in the bathtub,
watching 100's of dollars of ink go down the drain. Let them dry,
slapped them back in.

its not only the waste that it counts, the sponge under the borderless
print area needs cleaning as well.

Yes I know others who have rinsed them out, in my environment it was faster to
use no cost underlay offcuts (faster and cheaper for the customer).
Many printers have more than one waste ink sponge.
Tony