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#1
February 17th 04, 09:03 PM
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DEll Tech Support 5 Star
8100 cd rom failed.
Called Tech support 11:00 AM Monday Feb 16. Service Rep delivered and installed new cd rom Tuesday Feb 17 2:00pm Fantastic Service Thank you Dell JD Florida, U.S.A. 
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#2
February 17th 04, 11:05 PM
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I wish I could rate Dell's online support 5 stars, but I can't. More
like 1.5. wrote in message ... 8100 cd rom failed. Called Tech support 11:00 AM Monday Feb 16. Service Rep delivered and installed new cd rom Tuesday Feb 17 2:00pm Fantastic Service Thank you Dell JD Florida, U.S.A.
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#3
February 18th 04, 12:53 AM
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JD, with all due respect, what's so Fantastic about that ????
This is what I expect from any service department of a high ticket item manufacturer. Jose MCSA, A+ wrote in message ... 8100 cd rom failed. Called Tech support 11:00 AM Monday Feb 16. Service Rep delivered and installed new cd rom Tuesday Feb 17 2:00pm Fantastic Service Thank you Dell JD Florida, U.S.A.
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#4
February 18th 04, 03:36 AM
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What is "5 star" about service quality that should be provided by a company
like Dell? wrote in message ... 8100 cd rom failed. Called Tech support 11:00 AM Monday Feb 16. Service Rep delivered and installed new cd rom Tuesday Feb 17 2:00pm Fantastic Service Thank you Dell JD Florida, U.S.A.
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#5
February 18th 04, 03:37 AM
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What is "5 star" about service quality that should be provided by a company
like Dell? wrote in message ... 8100 cd rom failed. Called Tech support 11:00 AM Monday Feb 16. Service Rep delivered and installed new cd rom Tuesday Feb 17 2:00pm Fantastic Service Thank you Dell JD Florida, U.S.A.
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#6
February 18th 04, 03:38 AM
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What is "5 star" about service quality that should be provided by a company
like Dell? wrote in message ... 8100 cd rom failed. Called Tech support 11:00 AM Monday Feb 16. Service Rep delivered and installed new cd rom Tuesday Feb 17 2:00pm Fantastic Service Thank you Dell JD Florida, U.S.A.
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#7
February 18th 04, 03:40 AM
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My apologies, but OE sent the same message multiple times.
It does funny things now and then, but this is a first. "Irene" wrote in message ... What is "5 star" about service quality that should be provided by a company like Dell? wrote in message ... 8100 cd rom failed. Called Tech support 11:00 AM Monday Feb 16. Service Rep delivered and installed new cd rom Tuesday Feb 17 2:00pm Fantastic Service Thank you Dell JD Florida, U.S.A.
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#8
February 18th 04, 06:08 AM
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and certainly not 5 star
dj "Irene" wrote in message ... My apologies, but OE sent the same message multiple times. It does funny things now and then, but this is a first. "Irene" wrote in message ... What is "5 star" about service quality that should be provided by a company like Dell? wrote in message ... 8100 cd rom failed. Called Tech support 11:00 AM Monday Feb 16. Service Rep delivered and installed new cd rom Tuesday Feb 17 2:00pm Fantastic Service Thank you Dell JD Florida, U.S.A.
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#9
February 18th 04, 01:31 PM
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wrote in message ... 8100 cd rom failed. Called Tech support 11:00 AM Monday Feb 16. Service Rep delivered and installed new cd rom Tuesday Feb 17 2:00pm Fantastic Service Thank you Dell JD Florida, U.S.A. Dell seems to very good about replacing hardware. Getting a good answer to a question is another story. I don't bother calling tech support anymore. Too long a wait for poorly trained techs. If I think I need new hardware I send an email. Carol
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