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ebuyer After Sales - time to respond/acknowledge RMA ?
On 2006-12-15, lordy wrote:
I know, I know. You get what you pays for etc. etc. I ordered a Laptop HD and they sent the wrong item (Logitech USB Headphones ), I RMAed it 2 days ago. They should have received it today. During this time I've had no responses or communication of any kind. Fair enough - I guess this comes with the territory of having the cheapest prices across such a wide range of stock. Just want an idea of what is the average time to engagement of ebuyer after sales ? At this time of year? Lordy FWIW New HD arrived on 4th Jan. Ebuyer recieved RMA on 15th of Dec. I just decided to not think about it too much. Regarding their enotes system - I get the impression adding comments to existing enotes does not kick start any help desk SLAs, I would create a new enote each time there is something significant to say. Now having "fun" moving corporate XP from one laptop HD to another (via ntfsclone ) I wanted to reinstall but it doesnt accept my exisiting company XP PRO keysa (pre SP1?) . Lordy |
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