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#11
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Dell Rebate Hassle to Death
"Scott en Aztlán" wrote in message ... On Thu, 30 Mar 2006 10:05:42 GMT, Ron Hardin wrote: email back to Dell : ``I can't resubmit it because I mailed it to you! It's gone. You have it. You surely have the record that I bought the system. You surely have the price I bought it at, which offered a $100 rebate. You surely have the record that I have received no rebate. None of that matters. They don't WANT to give you that money, and, as you saw, they will use any little technicality they can to justify keeping it. Congratulations - looks like you've joined the club. -- Official Member of the Rebate Rage Club Let's face it, if Dell was intentionally denying rebates, this newsgroup would be flooded with complaints. It's not. Mistakes happen. Always make copies. |
#12
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Dell Rebate Hassle to Death
"Ron Hardin" wrote in message ... Tom Scales wrote: Some context would help. If there was a real problem with rebates, this newsgroup would be flooded. Personally, I've bought 8 or so systems with rebates and they've paid every single one. This should not be a problem. Just send them another copy of your paperwork and they'll honor it. I'm sure you would have kept a copy for a $100 rebate. Context : I sent the stuff in, nothing happened. A query produced the suggestion that I send it in again. That was my answer. I don't have a copy. They have it. $100 isn't enough to seek out a copier in some distant store against the possibility that mail would get lost. Mail doesn't get lost unless it's deliberate, more or less. This is my only Dell system, so they're one for one, a pretty high failure rate. -- Ron Hardin You could have purchased a scanner for less than $100.00 and used that to make a copy of the rebate materials for itself. On the internet, nobody knows you're a jerk. |
#13
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Dell Rebate Hassle to Death
Talk to someone in customer service.
Journey |
#14
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Dell Rebate Hassle to Death
Tom Scales wrote:
Sorry, but if you didn't bother to copy it, you're out of luck. They process millions of rebates. Occasionally they get lost. I guarantee that on the form you filled out, it properly cautioned you to keep a copy. Tom They don't get lost. There's an address on the front that keeps rerouting the mail until it gets where it's supposed to go. Dell can however set up a flakey mail processing center, where getting lost is quite likely. That's their responsibility. As to keeping a copy, they have all the records of it that they need. No doubt they process millions. Nevertheless they ``lost'' mine, one for one, 100%, and don't seem inclined to honor it. I'm sure they don't mind if it post it, is all. -- Ron Hardin On the internet, nobody knows you're a jerk. |
#15
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Dell Rebate Hassle to Death
Tom Scales wrote:
"Scott en Aztlán" wrote in message .. On Thu, 30 Mar 2006 10:05:42 GMT, Ron Hardin wrote: email back to Dell : ``I can't resubmit it because I mailed it to you! It's gone. You have it. You surely have the record that I bought the system. You surely have the price I bought it at, which offered a $100 rebate. You surely have the record that I have received no rebate. None of that matters. They don't WANT to give you that money, and, as you saw, they will use any little technicality they can to justify keeping it. Congratulations - looks like you've joined the club. -- Official Member of the Rebate Rage Club Let's face it, if Dell was intentionally denying rebates, this newsgroup would be flooded with complaints. It's not. Mistakes happen. Always make copies. If it's a mistake, you'll be the first to hear about it, when I post that I got my rebate. Don't hold your breath. -- Ron Hardin On the internet, nobody knows you're a jerk. |
#16
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Dell Rebate Hassle to Death
"William P.N. Smith" wrote in message
... "Lucid" wrote: It cost me a couple of bucks to get a rebate of more than a hundred bucks. They still jerked me around for weeks. And your time is worth nothing? Well, let's see... Five minutes at the post office counter may have some value, but I didn't charge them. I was already at the post office to pick up mail from my post office box. Luc |
#17
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Dell Rebate Hassle to Death
"Tom Scales" wrote in message
. .. Let's face it, if Dell was intentionally denying rebates, this newsgroup would be flooded with complaints. It's not. You've stated that foolishness twice, and it is no better the second time. Two seconds on Google will give you an idea of just how widespread this problem with Dell rebates truly is. Some of the first things that popped up we http://www.consumeraffairs.com/compu...l_rebates.html http://www.theinquirer.net/?article=15019 http://www.fool.com/news/commentary/...ry030410JF.htm You assume that many participants of this newsgroup would be complaining, and there have been postings of problems here, but in general, computer customers have been cowed into silence by the pervasive atmosphere of bad customer service, bad tech support and general scumminess by computer companies. Measuring the lack of an uproar is a foolish way to prove the absence of a problem. Luc |
#18
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Dell Rebate Hassle to Death
On Thu, 30 Mar 2006 16:20:15 GMT, Ron Hardin
wrote: If it's a mistake, you'll be the first to hear about it, when I post that I got my rebate. Don't hold your breath. -- Ron Hardin Call them up, complain, ask to escalate. How long have you had the computer? I've had Dell offer me $100 in their accessory store, $100 cash, free 3 year warranty upgrade, free upgraded extended battery, and a free printer. It can be a hassle, but it's likely that you will be able to get something. As long as you know that you're on moral high ground and did everything right from your end, then you should feel free to try to make things right, in some form or another. Journey |
#19
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Dell Rebate Hassle to Death
"Lucid" wrote in message ... "Tom Scales" wrote in message . .. Let's face it, if Dell was intentionally denying rebates, this newsgroup would be flooded with complaints. It's not. You've stated that foolishness twice, and it is no better the second time. Two seconds on Google will give you an idea of just how widespread this problem with Dell rebates truly is. Some of the first things that popped up we http://www.consumeraffairs.com/compu...l_rebates.html http://www.theinquirer.net/?article=15019 http://www.fool.com/news/commentary/...ry030410JF.htm You assume that many participants of this newsgroup would be complaining, and there have been postings of problems here, but in general, computer customers have been cowed into silence by the pervasive atmosphere of bad customer service, bad tech support and general scumminess by computer companies. Measuring the lack of an uproar is a foolish way to prove the absence of a problem. Luc The first site says they've gotten a lot of complaints. I believe that. The massive numbers make complaints expected (hey, I don't like rebates either). The second site just quotes the first, so that's not very reasonable. The third just disses rebates. Rebates are good for the company because a small fraction of buyers bother. They're not good for the consumer (generally). Personally, I like them, as I always am careful and have gotten every single one of the hundreds I've done. I find it comes down to care, preparation and, yes, keeping a copy. Tom |
#20
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Dell Rebate Hassle to Death
"Tom Scales" wrote in message
news Personally, I like them, as I always am careful and have gotten every single one of the hundreds I've done. I find it comes down to care, preparation and, yes, keeping a copy. I was as smug about them as you are (but I hope I didn't say it to others), until my recent problem with Dell rebates. I made copies and I got a return receipt when I sent the rebate forms in. It didn't make any difference. Dell put up a storm of irritating hurdles for me to run. The Indian call center that constantly tells you to wait ANOTHER 10 days each time you call; their claim that they did not get the rebate forms; their non-functional rebate status web page; etc, all contributed to my decision to stop buying Dell products. I only bought from them this time because I could not build a decent laptop myself. Anyway, it is all well and good to have had good luck SO FAR with rebates, but it is silly to dismiss the claims of other people that there is a real problem at Dell (and other places). It is a real problem. Luc |
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