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#1
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Canon Pixmar MG3620 installation problems.
I have Window XP legacy computer the provided CD & instructions don't work.
I have a Mac Book pro (latest software). On line install does not work for either platform. System error message "NETWORK PROBLEM but no details on what the nature of the network problems might be. I tried three separate ISPs no joy. Canon support give nothing more than cut and past boiler plate solutions. Any ideas would be appreciated. |
#2
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Canon Pixmar MG3620 installation problems.
"NotMe" writes:
I have Window XP legacy computer the provided CD & instructions don't work. I have a Mac Book pro (latest software). On line install does not work for either platform. System error message "NETWORK PROBLEM but no details on what the nature of the network problems might be. I tried three separate ISPs no joy. What kind of network setup were you aiming to do? Cable or WiFi? Canon is well-known for problems with WiFi setup. On the other hand, you could just do a simple USB connection setup, end of problem. Canon support give nothing more than cut and past boiler plate solutions. Any ideas would be appreciated. -- NNTP on Emacs 24.5 from Windows 7 |
#3
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Canon Pixmar MG3620 installation problems.
"Gernot Hassenpflug" wrote in message
... "NotMe" writes: I have Window XP legacy computer the provided CD & instructions don't work. I have a Mac Book pro (latest software). On line install does not work for either platform. System error message "NETWORK PROBLEM but no details on what the nature of the network problems might be. I tried three separate ISPs no joy. What kind of network setup were you aiming to do? Cable or WiFi? Canon is well-known for problems with WiFi setup. On the other hand, you could just do a simple USB connection setup, end of problem. Thanks very much for the responce. At Canon's tech support's advice tried both. NO JOY. |
#4
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Canon Pixmar MG3620 installation problems.
"NotMe" writes:
"Gernot Hassenpflug" wrote in message ... "NotMe" writes: I have Window XP legacy computer the provided CD & instructions don't work. I have a Mac Book pro (latest software). On line install does not work for either platform. System error message "NETWORK PROBLEM but no details on what the nature of the network problems might be. I tried three separate ISPs no joy. What kind of network setup were you aiming to do? Cable or WiFi? Canon is well-known for problems with WiFi setup. On the other hand, you could just do a simple USB connection setup, end of problem. Thanks very much for the responce. At Canon's tech support's advice tried both. NO JOY. Canon's tech support is unlikely to help you with setup specific to your computer, WiFi router and network. For that I suspect you need to do Google searches to find out what settings you need on your router and printer to let the two communicate. For this group, you'll need to explain in detail what your system setup is, what you have tried, what Canon advised and did not work, etc. But first of all, to see if the printer works, you should set it up with USB. After all, if the USB connection printing does not work then you should just get it exchanged before the no-questions-asked return policy expires. Best regards, Gernot Hassenpflug -- NNTP on Emacs 24.5 from Windows 7 |
#5
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Canon Pixmar MG3620 installation problems.
"Gernot Hassenpflug" wrote in message
... "NotMe" writes: "Gernot Hassenpflug" wrote in message ... "NotMe" writes: I have Window XP legacy computer the provided CD & instructions don't work. I have a Mac Book pro (latest software). On line install does not work for either platform. System error message "NETWORK PROBLEM but no details on what the nature of the network problems might be. I tried three separate ISPs no joy. What kind of network setup were you aiming to do? Cable or WiFi? Canon is well-known for problems with WiFi setup. On the other hand, you could just do a simple USB connection setup, end of problem. Thanks very much for the responce. At Canon's tech support's advice tried both. NO JOY. Canon's tech support is unlikely to help you with setup specific to your computer, WiFi router and network. For that I suspect you need to do Google searches to find out what settings you need on your router and printer to let the two communicate. For this group, you'll need to explain in detail what your system setup is, what you have tried, what Canon advised and did not work, etc. But first of all, to see if the printer works, you should set it up with USB. After all, if the USB connection printing does not work then you should just get it exchanged before the no-questions-asked return policy expires. Best regards, Gernot Hassenpflug I think you may have hit on the problem and possible solution. Printer does not work in any mode including USB. So I'll call canon again tomorrow and see how the exchange option works. Thanks |
#6
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Canon Pixmar MG3620 installation problems.
"NotMe" wrote in message ... "Gernot Hassenpflug" wrote in message ... "NotMe" writes: "Gernot Hassenpflug" wrote in message ... "NotMe" writes: I have Window XP legacy computer the provided CD & instructions don't work. I have a Mac Book pro (latest software). On line install does not work for either platform. System error message "NETWORK PROBLEM but no details on what the nature of the network problems might be. I tried three separate ISPs no joy. What kind of network setup were you aiming to do? Cable or WiFi? Canon is well-known for problems with WiFi setup. On the other hand, you could just do a simple USB connection setup, end of problem. Thanks very much for the responce. At Canon's tech support's advice tried both. NO JOY. Canon's tech support is unlikely to help you with setup specific to your computer, WiFi router and network. For that I suspect you need to do Google searches to find out what settings you need on your router and printer to let the two communicate. For this group, you'll need to explain in detail what your system setup is, what you have tried, what Canon advised and did not work, etc. But first of all, to see if the printer works, you should set it up with USB. After all, if the USB connection printing does not work then you should just get it exchanged before the no-questions-asked return policy expires. Best regards, Gernot Hassenpflug I think you may have hit on the problem and possible solution. Printer does not work in any mode including USB. So I'll call canon again tomorrow and see how the exchange option works. Thanks Partial responce. Seems the canon web site and provided install CD provides only (in the case of XP) a 64 bit application and not a 32 bit application. A lot of searching I finally found the XP 32 bit app which installed ok. Problem now is the Mac apps install and making the XP32 work on wifi. |
#7
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Canon Pixmar MG3620 installation problems.
"NotMe" writes:
"NotMe" wrote in message ... "Gernot Hassenpflug" wrote in message ... "NotMe" writes: "Gernot Hassenpflug" wrote in message ... "NotMe" writes: I have Window XP legacy computer the provided CD & instructions don't work. I have a Mac Book pro (latest software). On line install does not work for either platform. System error message "NETWORK PROBLEM but no details on what the nature of the network problems might be. I tried three separate ISPs no joy. What kind of network setup were you aiming to do? Cable or WiFi? Canon is well-known for problems with WiFi setup. On the other hand, you could just do a simple USB connection setup, end of problem. Thanks very much for the responce. At Canon's tech support's advice tried both. NO JOY. Canon's tech support is unlikely to help you with setup specific to your computer, WiFi router and network. For that I suspect you need to do Google searches to find out what settings you need on your router and printer to let the two communicate. For this group, you'll need to explain in detail what your system setup is, what you have tried, what Canon advised and did not work, etc. But first of all, to see if the printer works, you should set it up with USB. After all, if the USB connection printing does not work then you should just get it exchanged before the no-questions-asked return policy expires. Best regards, Gernot Hassenpflug I think you may have hit on the problem and possible solution. Printer does not work in any mode including USB. So I'll call canon again tomorrow and see how the exchange option works. Thanks Partial responce. Seems the canon web site and provided install CD provides only (in the case of XP) a 64 bit application and not a 32 bit application. A lot of searching I finally found the XP 32 bit app which installed ok. Problem now is the Mac apps install and making the XP32 work on wifi. Thanks for the report back, and good luck! -- NNTP on Emacs 24.5 from Windows 7 |
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