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Please help me troubleshoot a sick Windows PC
OK, here are the 'more questions' I warned you about...
System: This is a home-built PC I assembled in 2006. It's been working fairly well until lately. Biostar P4M800-M7A motherboard Intel Pentium D 840 CPU 1GB RAM Ultra 500w V-Series PSU Seagate 160 GB HDD Windows XP Pro SP2 Symptoms: A few days ago it started crashing with a blue-screen or spontaneously rebooting. The bluescreens usually show a DRIVER_IRQL_NOT_LESS_ OR_EQUAL error, referencing a different driver each time (or no driver at all.) Once it showed a PAGE_FAULT_IN NONPAGED_AREA message instead. The crashes have become more frequent to the point that it will almost always go down within a few minutes of Windows starting. It happens even when Windows is started in Safe Mode. No new hardware or programs have been installed lately. I have a Hirem's Boot CD. Most of the DOS/character mode utilities work. When I boot to its "Mini XP" option, the computer crashes just like when I boot to the Hard Disk. This makes me suspect it's not Windows in of itself. What I've done so far: - ran Memtest86+ for about 5 hours. No errors reported. - ran CHKDSK (before Windows started crashing so often.) No file system errors reported. I ran Chkdsk /F once, but I don't know if it completed.) - ran Seagate's Seatools utility. No physical problems reported. No SMART errors reported. - swapped in another power supply that I *think* is OK. Same symptoms continue. - thoroughly cleaned dust from heatsink and CPU fan, and cleaned off and replaced the heat-conducting compound between CPU and heat sink. Questions: - It appears to me that the RAM, hard disk, and power supply are OK. It doesn't seem to be heat-related. Are these reasonable assumptions? What else can I consider or investigate? I'm not sure what to do next. |
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Please help me troubleshoot a sick Windows PC
On 4/3/2011 7:38 PM, Nil wrote:
OK, here are the 'more questions' I warned you about... System: This is a home-built PC I assembled in 2006. It's been working fairly well until lately. Biostar P4M800-M7A motherboard Intel Pentium D 840 CPU 1GB RAM Ultra 500w V-Series PSU Seagate 160 GB HDD Windows XP Pro SP2 Symptoms: A few days ago it started crashing with a blue-screen or spontaneously rebooting. The bluescreens usually show a DRIVER_IRQL_NOT_LESS_ OR_EQUAL error, referencing a different driver each time (or no driver at all.) Once it showed a PAGE_FAULT_IN NONPAGED_AREA message instead. The crashes have become more frequent to the point that it will almost always go down within a few minutes of Windows starting. It happens even when Windows is started in Safe Mode. No new hardware or programs have been installed lately. I have a Hirem's Boot CD. Most of the DOS/character mode utilities work. When I boot to its "Mini XP" option, the computer crashes just like when I boot to the Hard Disk. This makes me suspect it's not Windows in of itself. What I've done so far: - ran Memtest86+ for about 5 hours. No errors reported. - ran CHKDSK (before Windows started crashing so often.) No file system errors reported. I ran Chkdsk /F once, but I don't know if it completed.) - ran Seagate's Seatools utility. No physical problems reported. No SMART errors reported. - swapped in another power supply that I *think* is OK. Same symptoms continue. - thoroughly cleaned dust from heatsink and CPU fan, and cleaned off and replaced the heat-conducting compound between CPU and heat sink. Questions: - It appears to me that the RAM, hard disk, and power supply are OK. It doesn't seem to be heat-related. Are these reasonable assumptions? What else can I consider or investigate? I'm not sure what to do next. Your errors are pretty symptomatic of memory troubles. If you have more than one stick of Ram, you could try running with a single stick and see if the problems occur. Try this with each stick. Also re-seating the memory might help. |
#3
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Please help me troubleshoot a sick Windows PC
Nil wrote:
OK, here are the 'more questions' I warned you about... System: This is a home-built PC I assembled in 2006. It's been working fairly well until lately. Biostar P4M800-M7A motherboard Intel Pentium D 840 CPU 1GB RAM Ultra 500w V-Series PSU Seagate 160 GB HDD Windows XP Pro SP2 Symptoms: A few days ago it started crashing with a blue-screen or spontaneously rebooting. The bluescreens usually show a DRIVER_IRQL_NOT_LESS_ OR_EQUAL error, referencing a different driver each time (or no driver at all.) Once it showed a PAGE_FAULT_IN NONPAGED_AREA message instead. The crashes have become more frequent to the point that it will almost always go down within a few minutes of Windows starting. It happens even when Windows is started in Safe Mode. No new hardware or programs have been installed lately. I have a Hirem's Boot CD. Most of the DOS/character mode utilities work. When I boot to its "Mini XP" option, the computer crashes just like when I boot to the Hard Disk. This makes me suspect it's not Windows in of itself. What I've done so far: - ran Memtest86+ for about 5 hours. No errors reported. - ran CHKDSK (before Windows started crashing so often.) No file system errors reported. I ran Chkdsk /F once, but I don't know if it completed.) - ran Seagate's Seatools utility. No physical problems reported. No SMART errors reported. - swapped in another power supply that I *think* is OK. Same symptoms continue. - thoroughly cleaned dust from heatsink and CPU fan, and cleaned off and replaced the heat-conducting compound between CPU and heat sink. Questions: - It appears to me that the RAM, hard disk, and power supply are OK. It doesn't seem to be heat-related. Are these reasonable assumptions? What else can I consider or investigate? I'm not sure what to do next. Bad caps ? Any swelled capacitors on the motherboard, on the caps near the CPU socket ? What about the power supply ? (Note the orange stains...) http://upload.wikimedia.org/wikipedi...4/PSU_Caps.jpg Take the model number of your PSU, and do a search on the web, and see if there are any other reports of bad cap problems. I've had a couple Antec supplies (manufactured by CWT Channelwell) that have failed - if there is a problem, you may find reports of it for your Ultra, elsewhere. Also, one other observation. At one time, Biostar was noteworthy, in shorting together the 12V tracks from the ATX12V 2x2 connector, to the 12V wire on the main power connector. This is only a problem, if the user forgets to connect the 2x2 square connector to the motherboard entirely, as it causes all the current to flow through the yellow wires on the main connector. If it is Biostar, make sure your ATX12V 2x2 or 2x4 connector is in place, and fully seated. I have no way to detect here, whether Biostar has stopped doing that in their designs. I don't particularly like that, as a concept. It's asking for additional trouble we don't need... That problem was detected, when a user reported their computer could run, without the 2x2 being connected to their Biostar motherboard. Biostar does not note this fact, in their motherboard documentation. It's happened on more than one model of motherboard (because I keep an eye peeled for this fault). HTH, Paul |
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