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Win XP Pro SP1a kills USB on Presario
Just bought a Presario S6000Z. It came with Win XP home and I upgraded
to Win XP Pro (upgraded myself, not a Compaq upgrade). After the installation everything was working fine, but when I attempted to install XP's SP1A using Windows update, USB devices no longer worked (meaning, they didn't even show up in device manager). Devices I tried were a CF card reader and a Creative MP3 player. When I uninstalled the service pack they started working again. Naturally, HP is unwilling to support me since I didn't buy XP Pro from them. Any way to get around this mess? Please answer in group, thanks. Steve |
#2
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In article , Steve Wechsler wrote: Just bought a Presario S6000Z. It came with Win XP home and I upgraded to Win XP Pro (upgraded myself, not a Compaq upgrade). After the installation everything was working fine, but when I attempted to install XP's SP1A using Windows update, USB devices no longer worked (meaning, they didn't even show up in device manager). Devices I tried were a CF card reader and a Creative MP3 player. When I uninstalled the service pack they started working again. Naturally, HP is unwilling to support me since I didn't buy XP Pro from them. Any way to get around this mess? XP may still be using the "old" drivers for the USB ports. There's a MS knowledgebase article on this somewhere. Try deleting _all_ the on-board USB hardware and letting XP re-detect them and install the new drivers. |
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Mike S. wrote:
In article , Steve Wechsler wrote: Just bought a Presario S6000Z. It came with Win XP home and I upgraded to Win XP Pro (upgraded myself, not a Compaq upgrade). After the installation everything was working fine, but when I attempted to install XP's SP1A using Windows update, USB devices no longer worked (meaning, they didn't even show up in device manager). Devices I tried were a CF card reader and a Creative MP3 player. When I uninstalled the service pack they started working again. Naturally, HP is unwilling to support me since I didn't buy XP Pro from them. Any way to get around this mess? XP may still be using the "old" drivers for the USB ports. There's a MS knowledgebase article on this somewhere. Try deleting _all_ the on-board USB hardware and letting XP re-detect them and install the new drivers. Yes, but do the operation AFTER SP1 is installed. Q |
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