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SMART and RMA
Do hard disk distributors in USA use SMART data to determine the health of a hard disk first before replacing it? What other data do they make use of? |
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SMART and RMA
Man-wai Chang wrote:
Do hard disk distributors in USA use SMART data to determine the health of a hard disk first before replacing it? Some do, some dont. Some just take the customer's word for it and replace it when the customer says its got a problem. What other data do they make use of? The manufacturer's lists of which models have known firmware 'issues' |
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SMART and RMA
Man-wai Chang wrote:
Do hard disk distributors in USA use SMART data to determine the health of a hard disk first before replacing it? What other data do they make use of? AFAIK the current policy is still direct replacement without any checks. The drives then get shipped offshore to some cheap place and tested there. As you get a recertified replacement (i.e. one of these tested successfully offshore), that approach is sound forma business side, if not necessarily from a technological POV, as you get a drive that somebody else may have mistreated (or somebody else gets a drive that you may have mistreated), just not enough to make the symptoms show yet. Arno -- Arno Wagner, Dr. sc. techn., Dipl. Inform., CISSP -- Email: GnuPG: ID: 1E25338F FP: 0C30 5782 9D93 F785 E79C 0296 797F 6B50 1E25 338F ---- Cuddly UI's are the manifestation of wishful thinking. -- Dylan Evans |
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SMART and RMA
On Fri, 25 Nov 2011 21:04:10 +0800, Man-wai Chang
put finger to keyboard and composed: Do hard disk distributors in USA use SMART data to determine the health of a hard disk first before replacing it? What other data do they make use of? Seagate insists that the user runs SeaTools against their drive. If SeaTools fails the drive, it provides a "test code" which is an encrypted hexadecimal number that uniquely identifies the drive's serial number and the number of the failing test. If SeaTools is inconclusive, or cannot be run due to the nature of the hardware or due to the type of fault, then the user can supply a "Self-Service SeaTools Test Code": http://www.seagate.com/staticfiles/s...est-codes.html - Franc Zabkar -- Please remove one 'i' from my address when replying by email. |
#5
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SMART and RMA
Franc Zabkar wrote:
On Fri, 25 Nov 2011 21:04:10 +0800, Man-wai Chang put finger to keyboard and composed: Do hard disk distributors in USA use SMART data to determine the health of a hard disk first before replacing it? What other data do they make use of? Seagate insists that the user runs SeaTools against their drive. If SeaTools fails the drive, it provides a "test code" which is an encrypted hexadecimal number that uniquely identifies the drive's serial number and the number of the failing test. If SeaTools is inconclusive, or cannot be run due to the nature of the hardware or due to the type of fault, then the user can supply a "Self-Service SeaTools Test Code": I remember that from Maxtor. Basically you could select "diagnostic software does not work" and got an RMA code directly. Arno -- Arno Wagner, Dr. sc. techn., Dipl. Inform., CISSP -- Email: GnuPG: ID: 1E25338F FP: 0C30 5782 9D93 F785 E79C 0296 797F 6B50 1E25 338F ---- Cuddly UI's are the manifestation of wishful thinking. -- Dylan Evans |
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