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#1
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Dell customer support
In Ed Foster's GripeLine column, he quotes a letter from one of his
readers: "Two years ago, one frequent complaint about open source software was that there's no customer support. However, two years ago, I realized I was getting no customer support from Microsoft either. My choices: (a) low-cost open source solutions with "no customer support" - which isn't really accurate, or (b) high-priced Microsoft products with no customer support and increasingly extortionary license terms. Tough choice, huh?" Unfortunately, it looks like this logic could increasingly be applied to Dell vs lower-cost PC makers. Sigh. |
#2
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Marcio Watanabe wrote:
No, it can't as there is a big difference. Low cost open source solutions are really low cost compared to Microsoft's. Lower cost PC makers are not much lower cost than Dell if any. In fact, when Dell has promotions, it's hard to buy a PC cheaper even if you build it yourself, so you won't save any money by going to no-brand PC makers. Dunno about that, can save a few hundred bucks over Dell on desktop specs like these: P4 2.2 GHz 512MB RAM DVD-ROM DVD-RW 120G hard drive 64MB nVidia GeForce4 5 USB 2 3 firewire S video, digital audio Flash memory card readers 10/100 NIC 3.5" floppy 56K modem 18.1" LCD monitor |
#3
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I couldn't find a cheaper price than what I got on my 4550 about 4 months
ago on the small biz side: P4 2.53 GHz 533MHz bus 512MB PC2700 CD-ROM 60GB, 7,200 HD 64MB nVidia GeForce 4 10/100 NIC 4 USB 2.0 $589. No local vendors could beat it, nor could HP, Compaq, Micron, Gateway. HH "Steve" wrote in message ... Marcio Watanabe wrote: No, it can't as there is a big difference. Low cost open source solutions are really low cost compared to Microsoft's. Lower cost PC makers are not much lower cost than Dell if any. In fact, when Dell has promotions, it's hard to buy a PC cheaper even if you build it yourself, so you won't save any money by going to no-brand PC makers. Dunno about that, can save a few hundred bucks over Dell on desktop specs like these: P4 2.2 GHz 512MB RAM DVD-ROM DVD-RW 120G hard drive 64MB nVidia GeForce4 5 USB 2 3 firewire S video, digital audio Flash memory card readers 10/100 NIC 3.5" floppy 56K modem 18.1" LCD monitor |
#4
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"HH" wrote in message
.. . I couldn't find a cheaper price than what I got on my 4550 about 4 months ago on the small biz side: Easy to beat Dell on notebooks though. My latest was a Gateway and the price/specs blow Dell out of the waer. |
#5
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"HH" wrote:
I couldn't find a cheaper price than what I got on my 4550 about 4 months ago on the small biz side: P4 2.53 GHz 533MHz bus 512MB PC2700 CD-ROM 60GB, 7,200 HD 64MB nVidia GeForce 4 10/100 NIC 4 USB 2.0 $589. No local vendors could beat it, nor could HP, Compaq, Micron, Gateway. Can get pretty much those specs plus DVD, DVD-RW, 120G HD, memory readers, modem, floppy, 18.1" LCD, for about $1200-1300 at Costco. Equivalent is about $1700-1800 at Dell. Marcio Watanabe wrote: No, it can't as there is a big difference. Low cost open source solutions are really low cost compared to Microsoft's. Lower cost PC makers are not much lower cost than Dell if any. In fact, when Dell has promotions, it's hard to buy a PC cheaper even if you build it yourself, so you won't save any money by going to no-brand PC makers. Dunno about that, can save a few hundred bucks over Dell on desktop specs like these: P4 2.2 GHz 512MB RAM DVD-ROM DVD-RW 120G hard drive 64MB nVidia GeForce4 5 USB 2 3 firewire S video, digital audio Flash memory card readers 10/100 NIC 3.5" floppy 56K modem 18.1" LCD monitor |
#6
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Yeah, perhaps true. Of course, the warranty is probably longer than the
life of the vendor...... "EdH" wrote in message ... "HH" wrote in message .. . I couldn't find a cheaper price than what I got on my 4550 about 4 months ago on the small biz side: Easy to beat Dell on notebooks though. My latest was a Gateway and the price/specs blow Dell out of the waer. |
#7
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"Steve" wrote...
Dunno about that, can save a few hundred bucks over Dell on desktop specs like these: P4 2.2 GHz 512MB RAM .. . . Definitely! And as soon as Dell discovers people will NOT pay a premium any more when their support and warranty go down the tubes, the lower-priced vendors will pick up a significant part of their market share. Dell took it away from gateway a couple years ago, and their time may come soon! |
#8
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"Steve" wrote in message ... "HH" wrote: I couldn't find a cheaper price than what I got on my 4550 about 4 months (big snip) Nobody else said it, so I will- there is more to a PC than the spec numbers. There is also how robustly it is built, how easy it is to service, the quality of the components used, etc. After using and servicing commercial-grade Dells and Compaqs at work, the big box generics, and even the 'civilian model' Dells and Compaqs feel like flimsy junk to me. (I like a case I can stand on.) I currently have all my relatives set up on previous-generation Dell Optiplexes. No, they ain't speedy by modern standards, but they are plenty fast for casual browsing and word processing, which is all my relatives do anyway. And the machines are (knock on wood) ultra-reliable mechanically. The only problems any of them have had is when some oustside person tries to install software and hoses up the load. When that happens, I pull another one out of the pile, throw a fresh image on it, and ship it off for a swapout. I used to roll my own, but I can recycle trailing edge stuff for half the cost, and get better quality. If I ever splurge and buy a new machine, it will be from the business/industrial side of the web page, not the 'home user' screen. aem sends.... |
#9
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No, it was $589 at Dell. Didn't you read the post?
Hmm, $1200 at Costco $589 at Dell. I'm going to COSTCO! Tom "Steve" wrote in message ... "HH" wrote: I couldn't find a cheaper price than what I got on my 4550 about 4 months ago on the small biz side: P4 2.53 GHz 533MHz bus 512MB PC2700 CD-ROM 60GB, 7,200 HD 64MB nVidia GeForce 4 10/100 NIC 4 USB 2.0 $589. No local vendors could beat it, nor could HP, Compaq, Micron, Gateway. Can get pretty much those specs plus DVD, DVD-RW, 120G HD, memory readers, modem, floppy, 18.1" LCD, for about $1200-1300 at Costco. Equivalent is about $1700-1800 at Dell. Marcio Watanabe wrote: No, it can't as there is a big difference. Low cost open source solutions are really low cost compared to Microsoft's. Lower cost PC makers are not much lower cost than Dell if any. In fact, when Dell has promotions, it's hard to buy a PC cheaper even if you build it yourself, so you won't save any money by going to no-brand PC makers. Dunno about that, can save a few hundred bucks over Dell on desktop specs like these: P4 2.2 GHz 512MB RAM DVD-ROM DVD-RW 120G hard drive 64MB nVidia GeForce4 5 USB 2 3 firewire S video, digital audio Flash memory card readers 10/100 NIC 3.5" floppy 56K modem 18.1" LCD monitor |
#10
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Marcio Watanabe wrote:
Can get pretty much those specs plus DVD, DVD-RW, 120G HD, memory readers, modem, floppy, 18.1" LCD, for about $1200-1300 at Costco. Equivalent is about $1700-1800 at Dell. $600 or 30% cheaper than Dell? Sorry but I'll have to ask you to prove that. I only believe it when I see it. I'm going to Costco in 1 hour anyway and I'll remember to check that. http://www.costco.com/frameset.asp?trg=product%2Easp&catid=84&subid=3782 &hierid=3783&prdid=10031979&log= |
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