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Dell guilty of fraud
http://www.pcworld.com/businesscente..._of_fraud.html quote The Albany County Supreme Court found that Dell deprived customers of technical support that they bought or were eligible for under warranty in several ways, including by requiring people to wait for very long times on the phone, repeatedly transferring their calls and frequently disconnecting their calls. Dell also often failed to provide onsite repairs for customers who bought contracts for such support and often blamed software when hardware was actually the problem, the court found. The company also sometimes refused to offer support when a support contract ended, even though the user had first complained about a problem before the end of the contract. Subscribers to a "next-day" repair service sometimes waited as long as a year for support, the court found. /quote It's about time. They've been doing it for at least ten years. That's how long ago I ran into the Dell no-service buzz-saw. Robert. |
#2
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Dell guilty of fraud
DonLogan wrote:
glad I never got a dell - he always look slippery You don't make yourself a billionaire by being a nice guy. |
#3
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Dell guilty of fraud
On Jun 3, 9:53 am, chrisv wrote:
DonLogan wrote: glad I never got a dell - he always look slippery You don't make yourself a billionaire by being a nice guy. This group has become so uplifting. Before the commoditization of everything, quality and service were what mattered, not to mention everyday fair dealing. Robert. |
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Dell guilty of fraud
Robert Myers wrote in
: http://www.pcworld.com/businesscente...t_finds_dell_g uilty_of_fraud.html quote The Albany County Supreme Court found that Dell deprived customers of technical support that they bought or were eligible for under warranty in several ways, including by requiring people to wait for very long times on the phone, repeatedly transferring their calls and frequently disconnecting their calls. Dell also often failed to provide onsite repairs for customers who bought contracts for such support and often blamed software when hardware was actually the problem, the court found. The company also sometimes refused to offer support when a support contract ended, even though the user had first complained about a problem before the end of the contract. Subscribers to a "next-day" repair service sometimes waited as long as a year for support, the court found. /quote It's about time. They've been doing it for at least ten years. That's how long ago I ran into the Dell no-service buzz-saw. Robert. Wow! Dell sure has gone to the ****s. My first PC was a Dell Dimension 486 and back then they had really good support and didn't even charge for one year of next day onsite service. Twice they came to my house to replace a bad PSU and bad floppy drive and both times they came to my home the very next day after I phoned them. Shame on you Dell! |
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Dell guilty of fraud
chrisv wrote in
: You don't make yourself a billionaire by being a nice guy. Well, that's exactly how he got started. Dell used to have No.1 support in the world at one time and that is how they originally got such a good name for themselves and made their millions. See my other post about it. |
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Dell guilty of fraud
On Jun 5, 7:25 am, House Of The White Rose wrote:
chrisv wrote : You don't make yourself a billionaire by being a nice guy. Well, that's exactly how he got started. Dell used to have No.1 support in the world at one time and that is how they originally got such a good name for themselves and made their millions. See my other post about it. You could also think about Intel only deal that pumped millions into Dell as well, I find it kind of funny when Dell finally went neutral they started loosing money. It makes one wonder just how much they needed Intel's help to booster up profits. Too bad AMD hasn't really been able to compete so far with the C2D family, it would be nice to see a better situation. I only bought a Dell once and that was enough, it was a P-M laptop and had major problems. They lost me when the PSU were not compatible with the standards. Rthoreau |
#7
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Dell guilty of fraud
On Jun 8, 12:47 pm, Rthoreau wrote:
You could also think about Intel only deal that pumped millions into Dell as well, I find it kind of funny when Dell finally went neutral they started loosing money. It makes one wonder just how much they needed Intel's help to booster up profits. An interesting thought, but the story might be a tad more complicated. Like Wal-Mart, Dell didn't care so much how much it paid for its purchases, just so long as it was the customer paying the lowest price. Intel was happy to arrange that for Dell in a mutually beneficial agreement that allowed Intel to advertise itself and Dell at the same time while picking up the tab for much of Dell's advertising. That was just fine, so long as there was no compelling to reason for customers to be annoyed by not being able to buy AMD instead of Intel. Opteron made it more than just annoying, and Dell had to decamp from its profitable arrangement. That decision made sense only as long as there was a compelling reason to buy AMD, and there isn't any more. Dell wound up paying the price that potential AMD customers have always feared: that AMD wouldn't be able to deliver. Robert. |
#8
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