Service request report

Today I called Dell service because of a non-functioning
wired NIC in a Latitude D830.

I had determined to my satisfaction before calling that it
was a hardware problem.

10 minutes after calling I was speaking with a human in
the Philippines. He was intelligent and had excellent
communication skills.

After 30 minutes of his trying a few additional things he
scheduled a motherboard replacement. This was after 6:00
pm Eastern, so NBD will be Monday.

So that was a lot better than I had feared. Hopefully
the new hardware will take care of the problem.


--
Andrew Hall
(Now reading Usenet in alt.sys.pc-clone.dell...)

writes:

Today I called Dell service because of a non-functioning
wired NIC in a Latitude D830.

I had determined to my satisfaction before calling that it
was a hardware problem.

10 minutes after calling I was speaking with a human in
the Philippines. He was intelligent and had excellent
communication skills.

After 30 minutes of his trying a few additional things he
scheduled a motherboard replacement. This was after 6:00
pm Eastern, so NBD will be Monday.

So that was a lot better than I had feared. Hopefully
the new hardware will take care of the problem.

Update, the tech actually came today (1:30 Eastern) and
had the new (doubtless refurb) mb in the old machine by 2:15
and the wired connection was fixed.

Not bad.


--
Andrew Hall
(Now reading Usenet in alt.sys.pc-clone.dell...)

Hi
What ever i know about dell.Dell provide home service for his client.