Lets get a class action lawsuit against ROXIO!!

I don't see how any s/w configuration problem could damage a drive; save
for running it way to much like using MS Fast-Find on a system that's
always on; or perhaps a little too much time spent running EAC in
Paranoid Mode... g

Tim K

"JD Ross" wrote in message
...
It's strange....I've been using Easy CD Creator 6
for some time and did not have my pc dying on me...;-)
Though one Plextor CDRecorder died..
May be in your case that was the configuration
problem, rather than Roxio?

Jdr


"smh" wrote in message
Usual crap snipped-

JD Ross wrote:

It's strange....I've been using Easy CD Creator 6
for some time and did not have my pc dying on me...;-)
Though one Plextor CDRecorder died..
May be in your case that was the configuration
problem, rather than Roxio?

Jdr

"smh" wrote in message
s.com...
Suggest crosspost to: alt.comp.periphs.cdr, alt.cd-rom


SpongeHead wrote:

How many computers have died or lost everything after installing Roxio
6? I work for a hardware tech support company and we support this
lousy ass product. I cant count how many times that this software
either just doesnt work or has completely erased a partition or just
plain ol' crashed everything.

As a test, we did an image on an xp os and installed Nero. We checked
the number of registry entries and was around 400. We did the same
image with Roxio 6 installed and was over 54,000 registry entries.
HOLY FREAKIN COW!!

Try and get support from Roxio and you either get the run around or
just stupid fixes that never work. And they charge you 35$ which you
could spend towards a working product like Nero.

I say we get a class action lawsuit to get this garbage off the
market!

I have been using Roxio for over three years and have had absolutely no
trouble with it, or caused by it. Can someone tell me what I am doing
wrong?

Allen Tyler

It's strange....I've been using Easy CD Creator 6
for some time and did not have my pc dying on me...;-)
Though one Plextor CDRecorder died..
May be in your case that was the configuration
problem, rather than Roxio?

Not just in my case, but thousands of other version 6 users out there.
Have you read any support forums on Roxios site or any other support
site? Filled with complaints and issues that just cant be resolved.
I do support for this stuff and know the issues that people have.
There are some people that dont have any issues at all like with any
software, but when Roxio has issues, it either causes fatal exception
errors, makes a partition and than deletes it which causes severe
windows problems, sometimes it writes to the boot sector and causes
more windows issues, when it does install, the program will crash or
eat up all available system resources, and just random problems with
any of the 6 programs it comes with.


I have been using Roxio for over three years and have had absolutely no
trouble with it, or caused by it. Can someone tell me what I am doing
wrong?

For one, not using Nero, hehe. But seriously, its good to hear
atleast a few people can get it to work.

Also, our company is no longer going to be shipping our drives with
Roxio ever again, we did it years ago with Roxio 5.01.1.04, had
problems either with the software and with trying to get support from
Roxio for all the issues which they have never returned our calls or
emailed us back, and again with our new dvd drives. The new 8x8 dvd
burner coming out in the next few months will be bundled with Nero 6,
which I hear is very reliable and stable.

May be no connection at all, just joking...;-)
The Plextor CD Drive, nevertheless died under
the Easy CD Creator configuration...;-)
Repaired by Plextor...and shortly after
Plextor switched from Roxio to Nero 5.
Coincident or not - but this is the fact...;-)))

Jdr



"Tim Kroesen" wrote in message
...
I don't see how any s/w configuration problem could damage a drive; save
for running it way to much like using MS Fast-Find on a system that's
always on; or perhaps a little too much time spent running EAC in
Paranoid Mode... g

Tim K

"JD Ross" wrote in message
...
It's strange....I've been using Easy CD Creator 6
for some time and did not have my pc dying on me...;-)
Though one Plextor CDRecorder died..
May be in your case that was the configuration
problem, rather than Roxio?

Jdr


"smh" wrote in message
Usual crap snipped-

On 13 Jan 2004 14:18:21 -0800, (SpongeHead)
wrote:

It's strange....I've been using Easy CD Creator 6
for some time and did not have my pc dying on me...;-)
Though one Plextor CDRecorder died..
May be in your case that was the configuration
problem, rather than Roxio?

Not just in my case, but thousands of other version 6 users out there.
Have you read any support forums on Roxios site or any other support
site? Filled with complaints and issues that just cant be resolved.
I do support for this stuff and know the issues that people have.
There are some people that dont have any issues at all like with any
software, but when Roxio has issues, it either causes fatal exception
errors, makes a partition and than deletes it which causes severe
windows problems, sometimes it writes to the boot sector and causes
more windows issues, when it does install, the program will crash or
eat up all available system resources, and just random problems with
any of the 6 programs it comes with.

In my experience, for every person who posts a problem or complaint
there are at least 10 folks who are using said software (whatever it
may be) that have no problems and don't say anything.

That said, if "thousands" are posting with problems, that correlates
to millions with no problems. No who's Roxio going to listen to
there?

.. ---------------------------------
cRoxio / Acraptec

Trashy company that picks Trashes
as its beta testers
---------------------------------

NobodyMan wrote:

(SpongeHead) wrote:

(JD Ross):
It's strange....I've been using Easy CD Creator 6
for some time and did not have my pc dying on me...;-)
Though one Plextor CDRecorder died..
May be in your case that was the configuration
problem, rather than Roxio?

Not just in my case, but thousands of other version 6 users out there.
Have you read any support forums on Roxios site or any other support
site? Filled with complaints and issues that just cant be resolved.
I do support for this stuff and know the issues that people have.
There are some people that dont have any issues at all like with any
software, but when Roxio has issues, it either causes fatal exception
errors, makes a partition and than deletes it which causes severe
windows problems, sometimes it writes to the boot sector and causes
more windows issues, when it does install, the program will crash or
eat up all available system resources, and just random problems with
any of the 6 programs it comes with.

In my experience, for every person who posts a problem or complaint
there are at least 10 folks who are using said software (whatever it
may be) that have no problems and don't say anything.

Do you suppose ALL the users who have problems ALL post?


That said, if "thousands" are posting with problems, that correlates
to millions with no problems. No who's Roxio going to listen to
there?

Do you suppose these bugs affect only those who post about them?

----------------------------------------------
Easy CD & DVD Creator 6 Update Version History

Engine 6.2.0.110 update

Fixed BSOD caused if user “Ends Task” on a Component while burning

Engine 6.0.4.1 update:

Data Spanned Disc Sets with over 9 discs cause a GPF (General
Protection Fault) while trying to retrieve files with Roxio
Retrieve

Engine 6.0.3.4 update:

Enhanced CD project in Creator Classic doubles the amount of actual
data added to the layout

Engine 6.0.0.15 update:

GPF when creating a MUSIC CD with MP3 files from CD and hard drive.

Inserting VCDv2.0 compliant discs cause system hang.


Creator Classic Updater History:

Creator Classic 6.2.0.110 update

Fixed Creator Classic hanging when making audio CD from Multiple
source CD's

Creator Classic 6.1.1.17 update:

DiscCopier

Copier-GPF copying audio CD in single drive configuration

Creator Classic 6.0.1.5 update:

Creator Classic

Clicking "Erase Disk" in Creator Classic yields creatorc.exe error.

Drag-to-Disc Updater History:

Drag-to-Disc 6.1.1.17 update:

Fixed System Crash when inserting Drag-To-Disc discs that were
closed to ISO.

Format fails on CD-RW TAO (Track at Once) disc written by Creator
Classic fails

Drag-to-Disc 6.0.3.4 update:

BSOD (or system hangs) when mounting DVD-RW media

PhotoSuite Updater History:

PhotoSuite 5.1.2529.0 update:

Crash in Red Eye task if you zoom to 300% and set brush to smallest
----------------------------------------------

.. --------------------------------------
Roxio is the Firestone of CDR software
--------------------------------------

Allen Tyler wrote:


SpongeHead wrote:

How many computers have died or lost everything after installing Roxio
6? I work for a hardware tech support company and we support this
lousy ass product. I cant count how many times that this software
either just doesnt work or has completely erased a partition or just
plain ol' crashed everything.

As a test, we did an image on an xp os and installed Nero. We checked
the number of registry entries and was around 400. We did the same
image with Roxio 6 installed and was over 54,000 registry entries.
HOLY FREAKIN COW!!

Try and get support from Roxio and you either get the run around or
just stupid fixes that never work. And they charge you 35$ which you
could spend towards a working product like Nero.

I say we get a class action lawsuit to get this garbage off the
market!

I have been using Roxio for over three years and have had absolutely no
trouble with it, or caused by it. Can someone tell me what I am doing
wrong?

===========================
From: Joe Pyles
Subject: PC World.com: CD Creator 5 Platinum Tangles With Windows
Date: 5/8/01 2000

"John Smith" wrote:

"Meg" wrote...

The point is Roxio did not say it until NOW!!! Patel & Roxio are
Idiots. If a car had defects, you wait till it kills someone first I
guess... as it may mean lost sales if they were honest?

Replace 'a car' with 'tires' and say 'Firestone'.

Wow! Roxio is the Firestone of CDR software. I like it.
===========================

Stop! Don't install Easy CD Creator 5 til you read this story
http://www.theregister.co.uk/content/4/18741.html

Easy CD Creator saga continues
http://www.theregister.co.uk/content/4/18803.html

Roxio replies over Easy CD Creator problems
http://www.theregister.co.uk/content/4/18827.html

Easy CD Creator problems just won't go away
http://www.theregister.co.uk/content/2/19009.html

Microsoft posts warning over Easy CD Creator
http://www.theregister.co.uk/content/4/19099.html

More woe over Easy CD Creator
http://www.theregister.co.uk/content/4/19161.html

CD Creator 5 Platinum Tangles With Windows 2000
Take Two Takedown
http://www.pcworld.com/news/article/0,aid,49284,00.asp

.. ------------------------------------------------------
Do yerself a favor. Avoid this junque like the plague.
Hell, you could burn better CDs yourself with a needle,
a cigarette lighter, and a magnifying glass.
------------------------------------------------------

Allen Tyler wrote:

SpongeHead wrote:

How many computers have died or lost everything after installing Roxio
6? I work for a hardware tech support company and we support this
lousy ass product. I cant count how many times that this software
either just doesnt work or has completely erased a partition or just
plain ol' crashed everything.

As a test, we did an image on an xp os and installed Nero. We checked
the number of registry entries and was around 400. We did the same
image with Roxio 6 installed and was over 54,000 registry entries.
HOLY FREAKIN COW!!

Try and get support from Roxio and you either get the run around or
just stupid fixes that never work. And they charge you 35$ which you
could spend towards a working product like Nero.

I say we get a class action lawsuit to get this garbage off the
market!

I have been using Roxio for over three years and have had absolutely no
trouble with it, or caused by it. Can someone tell me what I am doing
wrong?

================================================== ======================
Confirmed - cRoxio NOT KNEW how to burn Mode 1 with its own software !!!
================================================== ======================

"Adrian Miller (cRoxio)" wrote:

The tests were done with discs supplied at my request from
Joe Pyles to both our QA Department

In "How Many cRoxio's to Screw in Light Bulb?", I wondered whether
cRoxio knows how to burn in Mode 1:

"Doesn't cRoxio know the steps to burn in Mode 1
with their own software?"

Obviously, they must not. Why else cRoxio needed cd's from Joe Pyles?


Joe reported the issue.

So he did. Did that prevent cRoxio from "trying" to burn one?

Joe knew how to reproduce it.

But cRoxio did not know how to reproduce it? Can't believe this. You
just confirmed that cRoxio did not know how.

Joe was the one known to have the problem, Sam Hong has reposted it enough.

The bug was present in the November Beta. Imagine both in-house and
beta testings did not report the bug in all that time! Yet it took Joe
Pyles [and "coaster"] only a few days to find the bug.

What a ****ty in-house testing.
What a ****ty beta testing.

Again, did that prevent cRoxio from "trying" to burn one?
Did my re-postings prevent cRoxio from "trying" to burn one?

I requested Joe supply some of his discs known to have the issue for
testing.

Again, can't believe this. cRoxio could not burn one!

After testing with Joe's discs we reproduced the issue internally on discs
of our own

Able to reproduce only "after"! You confirmed yet again that cRoxio was
unable to reproduce -- how to burn Mode 1 -- the bug "before"!

================================================== ============

I wonder which gave Plexy the best/cheapest licensing deal...?...g

Tim K

"JD Ross" wrote in message
...
May be no connection at all, just joking...;-)
The Plextor CD Drive, nevertheless died under
the Easy CD Creator configuration...;-)
Repaired by Plextor...and shortly after
Plextor switched from Roxio to Nero 5.
Coincident or not - but this is the fact...;-)))

Jdr

This NG is full of unresolved problems for every brand of burning s/w,
Mr. Squarepants. Indeed; people go to public help forums for little
other than problem resolution, therefore praise is rare.

The more widely distributed a product is the more problems are likely
to be documented.

Tim K

"SpongeHead" wrote in message
om...
It's strange....I've been using Easy CD Creator 6
for some time and did not have my pc dying on me...;-)
Though one Plextor CDRecorder died..
May be in your case that was the configuration
problem, rather than Roxio?

Not just in my case, but thousands of other version 6 users out there.
Have you read any support forums on Roxios site or any other support
site? Filled with complaints and issues that just cant be resolved.
I do support for this stuff and know the issues that people have.
There are some people that dont have any issues at all like with any
software, but when Roxio has issues, it either causes fatal exception
errors, makes a partition and than deletes it which causes severe
windows problems, sometimes it writes to the boot sector and causes
more windows issues, when it does install, the program will crash or
eat up all available system resources, and just random problems with
any of the 6 programs it comes with.


I have been using Roxio for over three years and have had absolutely
no
trouble with it, or caused by it. Can someone tell me what I am
doing
wrong?

For one, not using Nero, hehe. But seriously, its good to hear
atleast a few people can get it to work.

Also, our company is no longer going to be shipping our drives with
Roxio ever again, we did it years ago with Roxio 5.01.1.04, had
problems either with the software and with trying to get support from
Roxio for all the issues which they have never returned our calls or
emailed us back, and again with our new dvd drives. The new 8x8 dvd
burner coming out in the next few months will be bundled with Nero 6,
which I hear is very reliable and stable.