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#1
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DVD Burner Problem
I had never used a DVD Burner before, but decided to by an IDE one from NewEgg.
The DVD is the Samsung TS-H552U OEM version. I installed it on my computer, an Abit At7, and the BIOS shows it. I booted into Win2k and I can see it in the Device Manager fine. When I put in a CD or DVD I can read the drive and see the contents in Explorer. So far, so good. I already checked and I have the latest firmware for the drive. I had bought along with the drive Samsung Pleomax DVD-RW 4x DVDs. The drive specifically states that it supports DVD-RW(4x). I put one of the disks in the drive and attempt to Burn some files on the DVD. I have never done this before so assume it should be easy. I tried using two different software programs for it but one completely hangs and hangs Win2k and the other says it is copy the image to the DVD but nothing ever happens and the progress bar stays at 0. The first program I tried to use was Paragon ISO Burner. This program just hangs once I get to the part where it attempts to read the blank DVD in the drive in preparation for asking me what files I want to burn on the DVD. After that I can not even open the drive case manually to take out the drive, nor can I kill the software. I am able to shut down the system, and then remove the DVD from the drive once I boot up. The second program I tried was DeepBurner Free version. This gets to the point where it says Creating CD image, then the Device Buffer progress bar is filled, but nothing ever happens as far as Write Progress is concerned, nor do I see the DVD light go on at any time. Here I can at least Cancel and end the program, and then remove my DVD disk from the drive. The only other possibility that something is wrong is that VIA has a VIA Bus Master PCI IDE Utility which shows what drives are off of the two IDE channels of my mobo. When I double-click on this utility in my system tray, no drives are shown. Maybe this denoted some problem. But like I said, when I look in the BIOS I can see my drives and Win2k pick them up. The other possibility is that when I installed this DVD writer I did not remove my previous DVD-ROM drive because I wanted to make sure this worked first before I did. Is there a problem having more than one CD/DVD drive under Win2k ? The software with which I tried to burn the DVD always recognizes the particular Samsung drive, so I do not think it is getting confused between my DVD drives. I though using this drive would be easy, and am disappointed that it does not work. I had previously bought two Samsung 160 GB hard drives and they have worked flawlessly so far. Does any CD/DVD guru have any idea what is going wrong here ? |
#2
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"Edward Diener No Spam" wrote in message ink.net... I had never used a DVD Burner before, but decided to by an IDE one from NewEgg. The DVD is the Samsung TS-H552U OEM version. I installed it on my computer, an Abit At7, and the BIOS shows it. I booted into Win2k and I can see it in the Device Manager fine. When I put in a CD or DVD I can read the drive and see the contents in Explorer. So far, so good. I already checked and I have the latest firmware for the drive. I had bought along with the drive Samsung Pleomax DVD-RW 4x DVDs. The drive specifically states that it supports DVD-RW(4x). I put one of the disks in the drive and attempt to Burn some files on the DVD. I have never done this before so assume it should be easy. I tried using two different software programs for it but one completely hangs and hangs Win2k and the other says it is copy the image to the DVD but nothing ever happens and the progress bar stays at 0. The first program I tried to use was Paragon ISO Burner. This program just hangs once I get to the part where it attempts to read the blank DVD in the drive in preparation for asking me what files I want to burn on the DVD. After that I can not even open the drive case manually to take out the drive, nor can I kill the software. I am able to shut down the system, and then remove the DVD from the drive once I boot up. The second program I tried was DeepBurner Free version. This gets to the point where it says Creating CD image, then the Device Buffer progress bar is filled, but nothing ever happens as far as Write Progress is concerned, nor do I see the DVD light go on at any time. Here I can at least Cancel and end the program, and then remove my DVD disk from the drive. The only other possibility that something is wrong is that VIA has a VIA Bus Master PCI IDE Utility which shows what drives are off of the two IDE channels of my mobo. When I double-click on this utility in my system tray, no drives are shown. Maybe this denoted some problem. But like I said, when I look in the BIOS I can see my drives and Win2k pick them up. The other possibility is that when I installed this DVD writer I did not remove my previous DVD-ROM drive because I wanted to make sure this worked first before I did. Is there a problem having more than one CD/DVD drive under Win2k ? The software with which I tried to burn the DVD always recognizes the particular Samsung drive, so I do not think it is getting confused between my DVD drives. I though using this drive would be easy, and am disappointed that it does not work. I had previously bought two Samsung 160 GB hard drives and they have worked flawlessly so far. Does any CD/DVD guru have any idea what is going wrong here ? Make sure you are not having master/slave conflicts in your cable setup. Dave Cohen |
#3
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Dave Cohen wrote:
"Edward Diener No Spam" wrote in message ink.net... I had never used a DVD Burner before, but decided to by an IDE one from NewEgg. The DVD is the Samsung TS-H552U OEM version. I installed it on my computer, an Abit At7, and the BIOS shows it. I booted into Win2k and I can see it in the Device Manager fine. When I put in a CD or DVD I can read the drive and see the contents in Explorer. So far, so good. I already checked and I have the latest firmware for the drive. I had bought along with the drive Samsung Pleomax DVD-RW 4x DVDs. The drive specifically states that it supports DVD-RW(4x). I put one of the disks in the drive and attempt to Burn some files on the DVD. I have never done this before so assume it should be easy. I tried using two different software programs for it but one completely hangs and hangs Win2k and the other says it is copy the image to the DVD but nothing ever happens and the progress bar stays at 0. The first program I tried to use was Paragon ISO Burner. This program just hangs once I get to the part where it attempts to read the blank DVD in the drive in preparation for asking me what files I want to burn on the DVD. After that I can not even open the drive case manually to take out the drive, nor can I kill the software. I am able to shut down the system, and then remove the DVD from the drive once I boot up. The second program I tried was DeepBurner Free version. This gets to the point where it says Creating CD image, then the Device Buffer progress bar is filled, but nothing ever happens as far as Write Progress is concerned, nor do I see the DVD light go on at any time. Here I can at least Cancel and end the program, and then remove my DVD disk from the drive. The only other possibility that something is wrong is that VIA has a VIA Bus Master PCI IDE Utility which shows what drives are off of the two IDE channels of my mobo. When I double-click on this utility in my system tray, no drives are shown. Maybe this denoted some problem. But like I said, when I look in the BIOS I can see my drives and Win2k pick them up. The other possibility is that when I installed this DVD writer I did not remove my previous DVD-ROM drive because I wanted to make sure this worked first before I did. Is there a problem having more than one CD/DVD drive under Win2k ? The software with which I tried to burn the DVD always recognizes the particular Samsung drive, so I do not think it is getting confused between my DVD drives. I though using this drive would be easy, and am disappointed that it does not work. I had previously bought two Samsung 160 GB hard drives and they have worked flawlessly so far. Does any CD/DVD guru have any idea what is going wrong here ? Make sure you are not having master/slave conflicts in your cable setup. Dave Cohen They are both set to CSEL. |
#4
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"Edward Diener No Spam" wrote in message ink.net... They are both set to CSEL. Try setting the drives to master and slave, respectively with the jumpers on the drives and see if that helps. I've seen situations where CSEL doesn't work well with CD/DVD drives. Just a shot in the dark. |
#5
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Peter van der Goes wrote:
"Edward Diener No Spam" wrote in message ink.net... They are both set to CSEL. Try setting the drives to master and slave, respectively with the jumpers on the drives and see if that helps. I've seen situations where CSEL doesn't work well with CD/DVD drives. Just a shot in the dark. I specifically set the master and slave drive jumpers for my DVD drives but without any difference. I am right, am I not, that I put the blank DVD in the drive with the label side up to burn it, just as I do with a normal DVD to read it ? It is so mysterious to me that while everything looks good and DeepBurner acts like it is burning an image on the DVD, nothing is happening and DeepBurner reports no error but just sits there as if it is doing something but nothing is done. Of course the other software I tried just hangs, so something is definitely wrong. Is there any software that will test a DVD writer and report back if something is wrong with it and what it might be ? The Samsung came with the latest firmware already installed, so it is hard to believe that the firmware is bad. |
#6
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"Edward Diener No Spam" wrote in
message... I specifically set the master and slave drive jumpers for my DVD drives but without any difference. That's not surprising. Provided you are using an 80 wire cable, jumpering the drives as Cable Select *is* the de facto "correct" jumpering method for the majority of motherboards and drives the majority of the time. I am right, am I not, that I put the blank DVD in the drive with the label side up to burn it, just as I do with a normal DVD to read it ? Without knowing anything about the particular drive model you've bought, one would very much imagine so, yes. It is so mysterious to me that while everything looks good and DeepBurner acts like it is burning an image on the DVD... I've never heard of either of the utilities you mention. One good diagnostic step to follow would be using something known to be good. Nero would be as good a choice as anything. Is there any software that will test a DVD writer and report back if something is wrong with it and what it might be ? Nero and Alcohol 120% both include diagnostic/test utilities. I daresay there are others. There are a variety of potential explanations currently on the table, from duff software to a faulty drive. If you can try some known decent writing software that'd be a start. Incidentally, have you tried using this drive to write a CD-ROM or CD-RW? -- Richard Hopkins Cardiff, Wales, United Kingdom (replace nospam with pipex in reply address) The UK's leading technology reseller www.dabs.com |
#7
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Edward Diener No Spam wrote:
Peter van der Goes wrote: "Edward Diener No Spam" wrote in message ink.net... They are both set to CSEL. Try setting the drives to master and slave, respectively with the jumpers on the drives and see if that helps. I've seen situations where CSEL doesn't work well with CD/DVD drives. Just a shot in the dark. I specifically set the master and slave drive jumpers for my DVD drives but without any difference. I am right, am I not, that I put the blank DVD in the drive with the label side up to burn it, just as I do with a normal DVD to read it ? It is so mysterious to me that while everything looks good and DeepBurner acts like it is burning an image on the DVD, nothing is happening and DeepBurner reports no error but just sits there as if it is doing something but nothing is done. Of course the other software I tried just hangs, so something is definitely wrong. Is there any software that will test a DVD writer and report back if something is wrong with it and what it might be ? The Samsung came with the latest firmware already installed, so it is hard to believe that the firmware is bad. Yes, label side up. Perhaps it is the software and not hardware at all. Nero is extremely popular and has a trial version - http://ww2.nero.com/enu/index.html It is a big download, but I've found it to be an excellent program. E |
#8
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Enkidu wrote:
Edward Diener No Spam wrote: Peter van der Goes wrote: "Edward Diener No Spam" wrote in message ink.net... They are both set to CSEL. Try setting the drives to master and slave, respectively with the jumpers on the drives and see if that helps. I've seen situations where CSEL doesn't work well with CD/DVD drives. Just a shot in the dark. I specifically set the master and slave drive jumpers for my DVD drives but without any difference. I am right, am I not, that I put the blank DVD in the drive with the label side up to burn it, just as I do with a normal DVD to read it ? It is so mysterious to me that while everything looks good and DeepBurner acts like it is burning an image on the DVD, nothing is happening and DeepBurner reports no error but just sits there as if it is doing something but nothing is done. Of course the other software I tried just hangs, so something is definitely wrong. Is there any software that will test a DVD writer and report back if something is wrong with it and what it might be ? The Samsung came with the latest firmware already installed, so it is hard to believe that the firmware is bad. Yes, label side up. Perhaps it is the software and not hardware at all. Nero is extremely popular and has a trial version - http://ww2.nero.com/enu/index.html It is a big download, but I've found it to be an excellent program. More than one software package did not work but I will download Nero trial version and try it also. |
#9
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"Edward Diener No Spam" wrote in
message ink.net... More than one software package did not work but I will download Nero trial version and try it also. As others have stated, Nero is a very good program. Not all software is compatible with all drives, take CDR-Win for an example. Further, DVD burners can be picky about the media they will use. As someone else suggested, have you tried burning a CD? If you try Nero and it will not burn either a CD or DVD, I'd suspect either incompatible media or most likely, a bad drive. Regards, Margaret |
#10
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Richard Hopkins wrote:
"Edward Diener No Spam" wrote in message... I specifically set the master and slave drive jumpers for my DVD drives but without any difference. That's not surprising. Provided you are using an 80 wire cable, jumpering the drives as Cable Select *is* the de facto "correct" jumpering method for the majority of motherboards and drives the majority of the time. I am right, am I not, that I put the blank DVD in the drive with the label side up to burn it, just as I do with a normal DVD to read it ? Without knowing anything about the particular drive model you've bought, one would very much imagine so, yes. It is so mysterious to me that while everything looks good and DeepBurner acts like it is burning an image on the DVD... I've never heard of either of the utilities you mention. One good diagnostic step to follow would be using something known to be good. Nero would be as good a choice as anything. Is there any software that will test a DVD writer and report back if something is wrong with it and what it might be ? Nero and Alcohol 120% both include diagnostic/test utilities. I daresay there are others. I downloaded the Nero trial and attempted to burn a DVD. Nero hung on me and I could not even kill the program, not could I remove the DVD from the drive. By hang I meran that it said it was burning the Disk but nothing was happening. I made sure I was burning only a small number of files, which should have taken a very small amount of time. Finally I hit the reset button after 15 minutes or so, and rebooted and was able to remove the DVD from the drive. After I rebooted I tried Nero's Test Drive feature but everything is grayed out and I can not even run a test. Nero Test Drive does show Disk Info but that is all. Maybe because it is the trial version it does not let me test the drive. Mysterious, eh ? There are a variety of potential explanations currently on the table, from duff software to a faulty drive. If you can try some known decent writing software that'd be a start. Well Nero doesn't work. It's hard to see what is wrong if no writing software can actually test the drive. Incidentally, have you tried using this drive to write a CD-ROM or CD-RW? I bought DVD-RW 4x disks. I can buy some CD-RW disks, or even some other type ( DVD+-R or CD+-R ) or a different make of disks ( the current is Pleomax from Samsung also ), but I feel like I am going to be going around in circles spending money worthlessly. All the software appears to recognize the drive, and the media in it, but as soon as I try to actually burn anything onto the media, "that's all she wrote". What hardware, stops everything dead without so much as a message or anything g. I have contacted Samsung, but it will probably be days before I even hear anything from them, and then the inevitable questions, and try this and that etc. I admit I am pretty disgusted as this is my first foray into any kind of CD/DVD burner and it is not working at all even though everything looks fine on the surface. |
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