overclockers.co.uk

Has anyone ordered from these guys before? I have and am regretting it.
Beware!

Dan

"Dan" wrote in message
...
Has anyone ordered from these guys before? I have and am regretting it.
Beware!

Dan



You and others:

http://www.romulus2.com/feedback/company.php?35

--
Derek

Dan wrote:
Has anyone ordered from these guys before? I have and am regretting it.
Beware!

Dan



I bought a whole load of components from them a while back when I wanted
to build an Athlon 64 based system. Total cost was about £600, ordered
it ok, and then waited, and waited.

Credit Card statement arrived inbetween ordering parts and recieving
them and found that they had charged my card on the day I'd placed the
order. I rang up to complain, only to be told it was standard policy to
take payment before shipping any goods to a customer.

Part of the reason for the delay I found out was that the memory I had
ordered was out of stock, however no one at Overclockers.co.uk thought
to contact me with a suitable replacement. I eventually got them to
substitute an alternative part but I had to do all the chasing and
calling.

My order was shipped around two weeks after placing it, which from
hearing about the experiences of other people is quite good for
overclockers.co.uk

On delivery the I had problems getting the memory and the mainboard to
run without rebooting, sometime it would run for half a day, sometimes
it would reboot within minutes of switching on. Trying to contact their
support department was painful. No one appeared to answer the phones at
first and emails were only responded to late in the afternoon. This did
improve eventually and Overclockers.co.uk did eventually provide me with
the information I needed to setup the motherboard and memory to run
correctly.

Would I order from them again? Possibly, as at least I know how they
operate now, however I would be hesitant about placing a large order
with them again. I do not like their policy of taking money first
without shipping any goods. If like me, any of their parts are out,
they've already taken your money and while I have no doubt that they
will eventually ship your order this policy of taking money first runs
contrary to my experiences of all other on-line establishments who take
their money on shipment of goods.



--
JasonB

To reply replace NoSpam4Me with Blueyonder

"Dan" wrote in message
...
Has anyone ordered from these guys before? I have and am
regretting it.
Beware!


Yes, probably £3-4k over the last couple of years, never had any
major problems. Almost everything I've ordered was delivered the
next working day, and the odd items I've had to rma were sorted
out within two weeks.

You may have to 'hold' for 15-20 minutes to talk to them, but most
'cheap' component suppliers are the same or worse to contact.

--
Ian

"Dan" wrote in message
...
Has anyone ordered from these guys before? I have and am regretting it.
Beware!

decent enough, just pray you don't have to RMA anything...
(spent 2 weeks trying to phone/fax, finally got response today)

"Martin Francis" wrote in message
...

"Dan" wrote in message
...
Has anyone ordered from these guys before? I have and am regretting it.
Beware!

decent enough, just pray you don't have to RMA anything...
(spent 2 weeks trying to phone/fax, finally got response today)


Customer services are close to non-existant and although money can be
debited before items have left the warehouse there are plenty of companies
who wont. I would not use them again, just not worth the hassle if something
goes wrong.

BillL

"Dan" wrote in message
...
Has anyone ordered from these guys before? I have and am regretting it.
Beware!

Dan


Never had a prob with `em. In fact last couple of things i ordered came next
day on standard delivery. Never had to rma anything back but if they`re
anything like ebuyer i pray i don`t have to.

"Martin Pick" wrote in message
...

"Dan" wrote in message
...
Has anyone ordered from these guys before? I have and am
regretting it.
Beware!

Dan


Never had a prob with `em. In fact last couple of things i
ordered came next day on standard delivery. Never had to rma
anything back but if they`re anything like ebuyer i pray i
don`t have to.

I haven't bought from overclockers.co.uk, but if people are put
off from them by reading this and want to try somewhere else, I
can say I have bought a few things from scan.co.uk. In
comparison with overclockers, for the things I wanted to buy at
the time, there was almost nothing to choose between the two
shops on price. In my first order I had a fan fail to turn, I
informed scan and they sent another FOC, next-day delivery
without having to send the other one back. Six or eight months
later one of the discs I bought stopped working. The support
people told me where to download a diagnostic, and once I had
the fault code agreed to accept the return the same day. The
elapsed time from the disc breaking to me having a new one
(again delivered FOC next-day) was 3 days. While the fact that
they shipped two faulty items in my first order may be a strange
basis on which to recommend a shop, the way they dealt with it
was very good, I thought. I have since ordered more stuff from
there and had it delivered very promptly with no need to return
anything.

Neil

"Apollo" wrote in message
...

"Dan" wrote in message
...
Has anyone ordered from these guys before? I have and am regretting it.
Beware!


Yes, probably £3-4k over the last couple of years, never had any major
problems. Almost everything I've ordered was delivered the next working
day, and the odd items I've had to rma were sorted out within two weeks.

You may have to 'hold' for 15-20 minutes to talk to them, but most 'cheap'
component suppliers are the same or worse to contact.

Rubbish.
Ebuyer RMA's can be obtained online, unlike OC'sUK - no national rate phone
number, just a normal RMA procedure.
Same for DABS.
Oh, and you'll have to wait months for a refund - and threaten legal action
to get your money back.
Otherwise they just laugh at you.
Their prices may be low, but God help you if you need to sort any kind of a
problem out - you'll be tearing your hair out.
The other ones not to use are PCWorld Component Centre.
Their packaging is a JOKE and they take 10 days to answer ANY kind of
e-mail, plus there's no phone number or postal address.
NEVER EVER use PCW CC !



--
Ian

"Martin Pick" wrote in message
...

"Dan" wrote in message
...
Has anyone ordered from these guys before? I have and am regretting it.
Beware!

Dan


Never had a prob with `em. In fact last couple of things i ordered came
next day on standard delivery.

Big deal.
What matters is how things go when problems arise.

Never had to rma anything back but if they`re
anything like ebuyer i pray i don`t have to.

Ebuyer's prolly THE best PC e-tailer there is.
The RMA process is a model for all others to aspire to.