|
| If this is your first visit, be sure to check out the FAQ by clicking the link above. You may have to register before you can post: click the register link above to proceed. To start viewing messages, select the forum that you want to visit from the selection below. |
|
|||||||
|
|
|
Thread Tools | Display Modes |
|
#1
January 3rd 04, 02:01 AM
|
|||
|
|||
dell customer support
Is this typical of Dell customer support?
........................................... (Small) Order due for dispatch 23 dec emailed customer support 30 dec after checking their tracking system to find out why it has not been sent Their reply is to phone them up on another number they enumerate .. (my past experience of this is about a 20 minute delay to speak to a human after fighting your way thru their automatic answering system Then get an operator with English as their 2nd language who is charmingly unhelpful) Email them back asking that THEY do the contacting internally and sort it out and get back to me rather than expecting me to chase up their internal problem Email reply is politely to refuse. If THIS is indicative of Dell customer support I plan to dedicate myself to anti-endorsement of their products in the future! 
|
|
#2
January 3rd 04, 03:25 AM
|
|||
|
|||
|
What happens when Gateway, HP/Compaq, IBM and all the other PC brands does
the same thing? "stephen pearce" wrote in message om... Is this typical of Dell customer support? .......................................... (Small) Order due for dispatch 23 dec emailed customer support 30 dec after checking their tracking system to find out why it has not been sent Their reply is to phone them up on another number they enumerate .. (my past experience of this is about a 20 minute delay to speak to a human after fighting your way thru their automatic answering system Then get an operator with English as their 2nd language who is charmingly unhelpful) Email them back asking that THEY do the contacting internally and sort it out and get back to me rather than expecting me to chase up their internal problem Email reply is politely to refuse. If THIS is indicative of Dell customer support I plan to dedicate myself to anti-endorsement of their products in the future!
|
|
#3
January 3rd 04, 03:52 AM
|
|||
|
|||
|
Build you own computer.
Regardless of the price difference, you will never put yourself on hold or have to wait to talk to yourself. "Dan Sgambelluri" wrote in message news:HCqJb.918258$pl3.246755@pd7tw3no... What happens when Gateway, HP/Compaq, IBM and all the other PC brands does the same thing? "stephen pearce" wrote in message om... Is this typical of Dell customer support? .......................................... (Small) Order due for dispatch 23 dec emailed customer support 30 dec after checking their tracking system to find out why it has not been sent Their reply is to phone them up on another number they enumerate .. (my past experience of this is about a 20 minute delay to speak to a human after fighting your way thru their automatic answering system Then get an operator with English as their 2nd language who is charmingly unhelpful) Email them back asking that THEY do the contacting internally and sort it out and get back to me rather than expecting me to chase up their internal problem Email reply is politely to refuse. If THIS is indicative of Dell customer support I plan to dedicate myself to anti-endorsement of their products in the future!
|
|
#4
January 3rd 04, 04:04 AM
|
|||
|
|||
|
then you have to think about putting our own computer together.
jim "Dan Sgambelluri" wrote in message news:HCqJb.918258$pl3.246755@pd7tw3no... What happens when Gateway, HP/Compaq, IBM and all the other PC brands does the same thing? "stephen pearce" wrote in message om... Is this typical of Dell customer support? .......................................... (Small) Order due for dispatch 23 dec emailed customer support 30 dec after checking their tracking system to find out why it has not been sent Their reply is to phone them up on another number they enumerate .. (my past experience of this is about a 20 minute delay to speak to a human after fighting your way thru their automatic answering system Then get an operator with English as their 2nd language who is charmingly unhelpful) Email them back asking that THEY do the contacting internally and sort it out and get back to me rather than expecting me to chase up their internal problem Email reply is politely to refuse. If THIS is indicative of Dell customer support I plan to dedicate myself to anti-endorsement of their products in the future!
|
|
#5
January 3rd 04, 04:08 AM
|
|||
|
|||
|
We build our own systems and help each other. Wait, we're doing that
already... "Dan Sgambelluri" wrote in message news:HCqJb.918258$pl3.246755@pd7tw3no... What happens when Gateway, HP/Compaq, IBM and all the other PC brands does the same thing? "stephen pearce" wrote in message om... Is this typical of Dell customer support? .......................................... (Small) Order due for dispatch 23 dec emailed customer support 30 dec after checking their tracking system to find out why it has not been sent Their reply is to phone them up on another number they enumerate .. (my past experience of this is about a 20 minute delay to speak to a human after fighting your way thru their automatic answering system Then get an operator with English as their 2nd language who is charmingly unhelpful) Email them back asking that THEY do the contacting internally and sort it out and get back to me rather than expecting me to chase up their internal problem Email reply is politely to refuse. If THIS is indicative of Dell customer support I plan to dedicate myself to anti-endorsement of their products in the future!
|
|
#6
January 3rd 04, 05:40 AM
|
|||
|
|||
|
yep
"Keith S." wrote in message ... Build you own computer. Regardless of the price difference, you will never put yourself on hold or have to wait to talk to yourself. "Dan Sgambelluri" wrote in message news:HCqJb.918258$pl3.246755@pd7tw3no... What happens when Gateway, HP/Compaq, IBM and all the other PC brands does the same thing? "stephen pearce" wrote in message om... Is this typical of Dell customer support? .......................................... (Small) Order due for dispatch 23 dec emailed customer support 30 dec after checking their tracking system to find out why it has not been sent Their reply is to phone them up on another number they enumerate .. (my past experience of this is about a 20 minute delay to speak to a human after fighting your way thru their automatic answering system Then get an operator with English as their 2nd language who is charmingly unhelpful) Email them back asking that THEY do the contacting internally and sort it out and get back to me rather than expecting me to chase up their internal problem Email reply is politely to refuse. If THIS is indicative of Dell customer support I plan to dedicate myself to anti-endorsement of their products in the future!
|
|
#7
January 3rd 04, 05:40 AM
|
|||
|
|||
|
yep
"jim" wrote in message news:AbrJb.45889$xX.204431@attbi_s02... then you have to think about putting our own computer together. jim "Dan Sgambelluri" wrote in message news:HCqJb.918258$pl3.246755@pd7tw3no... What happens when Gateway, HP/Compaq, IBM and all the other PC brands does the same thing? "stephen pearce" wrote in message om... Is this typical of Dell customer support? .......................................... (Small) Order due for dispatch 23 dec emailed customer support 30 dec after checking their tracking system to find out why it has not been sent Their reply is to phone them up on another number they enumerate .. (my past experience of this is about a 20 minute delay to speak to a human after fighting your way thru their automatic answering system Then get an operator with English as their 2nd language who is charmingly unhelpful) Email them back asking that THEY do the contacting internally and sort it out and get back to me rather than expecting me to chase up their internal problem Email reply is politely to refuse. If THIS is indicative of Dell customer support I plan to dedicate myself to anti-endorsement of their products in the future!
|
|
#8
January 3rd 04, 05:40 AM
|
|||
|
|||
|
yep
"PC-Gladiator" wrote in message ... We build our own systems and help each other. Wait, we're doing that already... "Dan Sgambelluri" wrote in message news:HCqJb.918258$pl3.246755@pd7tw3no... What happens when Gateway, HP/Compaq, IBM and all the other PC brands does the same thing? "stephen pearce" wrote in message om... Is this typical of Dell customer support? .......................................... (Small) Order due for dispatch 23 dec emailed customer support 30 dec after checking their tracking system to find out why it has not been sent Their reply is to phone them up on another number they enumerate .. (my past experience of this is about a 20 minute delay to speak to a human after fighting your way thru their automatic answering system Then get an operator with English as their 2nd language who is charmingly unhelpful) Email them back asking that THEY do the contacting internally and sort it out and get back to me rather than expecting me to chase up their internal problem Email reply is politely to refuse. If THIS is indicative of Dell customer support I plan to dedicate myself to anti-endorsement of their products in the future!
|
|
#9
January 3rd 04, 03:03 PM
|
|||
|
|||
|
Yes
But its fun. And I'd be happy to offer advice - did my first one last year- learned a lot - and it can be empowering. "jim" wrote in message news:AbrJb.45889$xX.204431@attbi_s02... then you have to think about putting our own computer together. jim "Dan Sgambelluri" wrote in message news:HCqJb.918258$pl3.246755@pd7tw3no... What happens when Gateway, HP/Compaq, IBM and all the other PC brands does the same thing? "stephen pearce" wrote in message om... Is this typical of Dell customer support? .......................................... (Small) Order due for dispatch 23 dec emailed customer support 30 dec after checking their tracking system to find out why it has not been sent Their reply is to phone them up on another number they enumerate .. (my past experience of this is about a 20 minute delay to speak to a human after fighting your way thru their automatic answering system Then get an operator with English as their 2nd language who is charmingly unhelpful) Email them back asking that THEY do the contacting internally and sort it out and get back to me rather than expecting me to chase up their internal problem Email reply is politely to refuse. If THIS is indicative of Dell customer support I plan to dedicate myself to anti-endorsement of their products in the future!
|
|
#10
January 3rd 04, 10:54 PM
|
|||
|
|||
|
Unfortunately, this is, based on personal experience, very typical. Our
experience with Dell's order tracking page has been substantially less than satisfactory. I have related our experience to this group enough times to be labeled "anti-Dell". To put it very briefly, I have yet to have the Dell tracking information provide accurate data and that is based on four purchases over more than a three year period. "stephen pearce" wrote in message om... Is this typical of Dell customer support? .......................................... (Small) Order due for dispatch 23 dec emailed customer support 30 dec after checking their tracking system to find out why it has not been sent Their reply is to phone them up on another number they enumerate .. (my past experience of this is about a 20 minute delay to speak to a human after fighting your way thru their automatic answering system Then get an operator with English as their 2nd language who is charmingly unhelpful) Email them back asking that THEY do the contacting internally and sort it out and get back to me rather than expecting me to chase up their internal problem Email reply is politely to refuse. If THIS is indicative of Dell customer support I plan to dedicate myself to anti-endorsement of their products in the future!
|
|
| Thread Tools | |
| Display Modes | |
|
|
Similar Threads
|
||||
| Thread | Thread Starter | Forum | Replies | Last Post |
| Goodbye Dell, Hello IBM or Toshiba? | Giganews | Dell Computers | 56 | October 4th 05 12:29 PM |
| Compaq Customer Service & Tech Support Sucks | kevin | Compaq Computers | 5 | April 24th 04 02:51 AM |
| LITEON's dark secret? | No Longer a LiteOn Customer | Homebuilt PC's | 49 | April 15th 04 04:41 AM |
| Bad news for ATI: Nvidia to 'own' ATI at CeBit - no pixel shader 3.0 support in R420 (long) | NV55 | Ati Videocards | 12 | February 24th 04 06:29 AM |
| Dell customer support | Steve | Dell Computers | 30 | July 13th 03 02:39 AM |
Linear Mode
