Amtrak Fiasco

My local Amtrak depot is Enfield and they just don't seem to be able to
cope. I am in South Cambridgeshire (SG8 postcode though) and when they had
a Stevenage depot things worked reasonably well. But no longer.

On December 21st I ordered something from Micro Direct and all credit to
them the item was dispatched same day and I paid a premium rate for
overnight delivery. Parcel did not arrive next day and phone calls
(hours!...) to Amtrak were exceedingly frustrating "item is with the
driver". Having waited in all day Wednesday, then Thursday and finally
Christmas Eve, the goods still did not arrive despite repeated assurances
from the Amtrak depot that it was "with the driver and would definitely be
delivered today". Incidentally, it still has not arrived.

Yesterday I ordered a part from Simply and again paid a premium for
overnight delivery. I did not realise it at the time but they dispatched it
by Amtrak. Guess what? Still no delivery.

Both Micro Direct and Simply worked hard to dispatch the goods as promised
but they have been let down by Amtrak. Other items which I ordered from
other companies who used Parcel force, Business Post and Citylink all
arrived ok. Parcel Force should have delivered before 12:00 and actually
turned up at 12:45 but he is a nice chap and being worked too hard so I can
live with that slightly late delivery (even though it was expensive).

Now I find myself boycotting suppliers who use Amtrak, it is just not worth
continuing to be a victim.

Les

On Thu, 30 Dec 2004 18:11:45 GMT, "Dadio" wrote:

Now I find myself boycotting suppliers who use Amtrak, it is just not worth
continuing to be a victim.

I'd get on to MicroDirect and Simply. It is *they* who are paying for
the service. If it is going to hack off their customers they would be
most interested. I imagine that Amtrak would not want to lose those
contracts.
--
Cheers,

Guy

** Stress - the condition brought about by having to
** resist the temptation to beat the living daylights
** out of someone who richly deserves it.

"Dr Teeth" wrote in message
...
On Thu, 30 Dec 2004 18:11:45 GMT, "Dadio" wrote:

Now I find myself boycotting suppliers who use Amtrak, it is just not
worth
continuing to be a victim.

I'd get on to MicroDirect and Simply. It is *they* who are paying for
the service. If it is going to hack off their customers they would be
most interested. I imagine that Amtrak would not want to lose those
contracts.
--
Cheers,

Guy

** Stress - the condition brought about by having to
** resist the temptation to beat the living daylights
** out of someone who richly deserves it.

I had no idea that Stevenage postcodes go all the way to south cambs, and
this is all being manged by a depot in north london!!!
Its crazy, they need to hire more staff.

Aosmosis wrote:

Its crazy, they need to hire more staff.

Sort the system out and create more depots, more like.