Watford Electronics/Savastore nightmare company

Let me warn you about the very real perils in doing business with this
outfit.
I have never come across a company that treats it's customers with such
utter and total contempt.
I made the mistake of buying an Aries system of Watford Electronics at the
beginning of december for business and home use.Computer arrived a few days
late,set it up and found it crashed repeatedly,wouldn't run my
printer,crashed on playing games(even in compatibility mode).
Now it took me a little over a week to get an answer on the so-called
helpline.By that time I had spent more than 6 hours hanging on the line at
national rate.
Finally got an answer from an engineer who said they had had loads of their
systems back with wrongly configured RAM and it sounded like mine was
another.
Would they send me the correct RAM asap?
No chance,unless I paid 60 odd quid for it.
Now despite being reluctant to pay this sum for their inability to correctly
put together a computer,In desperation I did so.
Still didn't work.
I have only managed to get an answer on the laughingly named helpline twice
in over a month.
Then I was forced to spend over a week emailing back and forth with a
certian Naveed Akhtar,to whom customer relations seems to be a mystery.
He at one point refused to send me an engineer although I had paid extra for
one site service,here is a copy of his fine reasoning:-
Dear Madam,


Thank you for your email. However I am unable to
send engineer to you ,
"REASON", we don't have engineer in you area. I
would recommend to
return the PC to us for Repair. I do understand that
you have paid for 1
years onsite visit. This is Okay, but if we don't
have engineers
available then I am afraid returning the Pc to us is
the only option.
Please let me help you. I understand your
frustration and would want the
PC up and running.

Thank you.
Regards



Naveed Akhtar
Is that condescending or what!!
I pointed out to him that I live in Aberystwyth,home of the UC Wales with a
large Comp Sci department,and the area is in fact packed with computer
repair engineers.
He reluctantly agreed to do so but has now mysteriously stopped answering my
emails since Jan 2nd.
Ive emailed the founder,the MD and various other folk since but not one of
them has answered.
So here I am 5 weeks after getting anonworking systyem from this seemingly
cowboy outfit unable to do anything about it
Last week I decided a bit of aggressive action was called for and contacted
a certain consumer program on the BBC.
Their producer was very interested and is contacting them this week!
Will keep you posted.
Meanwhile don't buy from them...it will only lead to misery and frustration
at their unbelievably unprofessional
approach to business and non existant after sales service.
Aimee Tregaque Morris

I made the mistake of buying an Aries system of Watford Electronics at the
beginning of december for business and home use.

IANAL

Did you pay by credit card ?

Was it a personal or business credit card ? (if it was a business card
you might only be able to claim under the SoGA, but i`m sure some of the
reputable vendors will be able to give you more info on how b2b sales
work)

Try contacting the credit card company - reject the goods as faulty,
explain that you`ve done all you can to resolve the situation with the
vendor ie. onsite service that you paid for is mysteriously not
available, and that under the terms of the consumer credit act, you would
like a chargeback for the cost of the goods.

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"Japhet" wrote in message
...
Let me warn you about the very real perils in doing business with this
outfit.
I have never come across a company that treats it's customers with such
utter and total contempt.
I made the mistake of buying an Aries system of Watford Electronics at the

Watfraud are legendary, I'm surprised you've never come across them before.

On Sun, 11 Jan 2004 01:09:33 +0000, Japhet wrote:

Let me warn you about the very real perils in doing business with this
outfit.
I have never come across a company that treats it's customers with such
utter and total contempt.
I made the mistake of buying an Aries system of Watford Electronics at the
beginning of december for business and home use.
snip

Trading Standards (http://www.tradingstandards.gov.uk/) should be your
next call. They should be able to sort this out very quickly. I was in a
not-dissimilar position with Dabs some months ago where they just stopped
responding to my e-mails. A couple of phone calls to Trading Standards
and Dabs miraculously granted me the refund I was requesting.

If the computer has never worked and you notified Watford fairly soon (and
you kept the e-mails - always a good idea) then I think you will be
entitled to return the whole system for a refund.

I have used Watford/Savastore in the past and not had any trouble, but if
this is how they treat customers then I won't be using them again.

Good luck,
Pete

"Japhet" wrote in message
...


Shocking stuff.

Dell is the best bet for full systems imo. I would never buy a full system
off any 'components' vendor.

Watfraud is well known, i'm amazed you bought from them in the first place.

"Bill Payer" wrote in message
...

you will always loose.



'lose'

g.

On Sun, 11 Jan 2004 01:09:33 +0000 (UTC), "Japhet"
wrote:

(snip)
Meanwhile don't buy from them...it will only lead to misery and frustration
at their unbelievably unprofessional approach to business and non existant after sales service.
Aimee Tregaque Morris



I'll take your advice and steer clear of this company, how they've
treated you is utterly appalling.

I'd contact your credit card company and do a "charge-back" if I was
you.

"Fat Freddy's Cat" wrote in message
...
'lose'

A common error I have made many times.

What get's me with Watford Electronics is finding stuff like this on
the web!


(mr_buggerlugs) wrote in message ...
On Sun, 11 Jan 2004 01:09:33 +0000 (UTC), "Japhet"
wrote:

(snip)
Meanwhile don't buy from them...it will only lead to misery and frustration
at their unbelievably unprofessional approach to business and non existant after sales service.
Aimee Tregaque Morris



I'll take your advice and steer clear of this company, how they've
treated you is utterly appalling.

I'd contact your credit card company and do a "charge-back" if I was
you.

What get's me with Watford Electronics is finding stuff like this:-
http://www.savastore.com/support/news.asp?NewsID=96

When from my own experience and that of others they seem to be a bunch
of shambling cowboys,who run a mile if there's any problem with their
goods!!

"Bill Payer" wrote in message
...
On Sun, 11 Jan 2004 19:28:53 -0000, "Fat Freddy's Cat"
wrote:

you will always loose.

'lose'

g.

Aw ! Give us a brake
I was having a bad day g

BP

you're not the first.
it's one of ffc pet hates.