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#21
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Larry Sams wrote:
Dellbot ALERT!!!! Of course if you get the consumer level, you get crappy as hell support. If necessary, Irene, don't let your grandchildren read this post. Asshole ALERT!!!! Am I disagreeing? It's a Catch-22. The people that probably need more support (i.e., Home users) are the one that are offered the least lowest level of support. Notan |
#22
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Notan wrote:
Larry Sams wrote: Dellbot ALERT!!!! Of course if you get the consumer level, you get crappy as hell support. If necessary, Irene, don't let your grandchildren read this post. Asshole ALERT!!!! Am I disagreeing? It's a Catch-22. The people that probably need more support (i.e., Home users) are the one that are offered the least lowest level of support. That was supposed to be "lowest level...," not "least lowest level..." The brain's still working, but I can't say the same for the fingers! g Notan |
#23
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(Attempting to steer the conversation in a new direction...)
Technical support for newbies or the clueless has to be a big time money losing operation. In return for a lower price for the computer, perhaps Dell could offer dedicated software support for a price. It would be another option you could choose when configuring a computer. Ted Zieglar "Notan" wrote in message ... Larry Sams wrote: Dellbot ALERT!!!! Of course if you get the consumer level, you get crappy as hell support. If necessary, Irene, don't let your grandchildren read this post. Asshole ALERT!!!! Am I disagreeing? It's a Catch-22. The people that probably need more support (i.e., Home users) are the one that are offered the least lowest level of support. Notan |
#24
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I ordered mine through Small Business and it didn't ask if I wanted the
media. I just checked and that option has disappeared. "Notan" wrote in message ... Laura wrote: Has anyone gotten their OS Disk from Dell recently? I'm not having much luck. snip What division did you purchase from? As I posted, in a different thread, Dell *is* giving Small Business (and higher, I assume) purchasers the option of receiving an OS CD. It kinda sucks if Home purchasers aren't being offered the same. Notan |
#25
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joe_tide wrote:
ordered mine through Small Business and it didn't ask if I wanted the media. I just checked and that option has disappeared. If you order ABOVE dimension (optiplex, etc) you will have that option. Dave |
#26
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I agree with you. Not everyone should have the OS disk.
I know that their policy is due to cost cutting measures but don't make it impossible to get the disks for those that chose to do so. To be told by a arrogant indian support person that they don't give the disks out again but only to have his supervisor tell me differently. I also had to threaten to send the machine back before he would transfer me to a supervisor. They are fearless these customer reps in India. They just don't care. What a shame. I would also love to have had the option of excluding AOhell/Earthstink/Netzero, Quickbooks, Music match and a bunch of other useless bloatware on my computer. We even specified NO security software as we already have a copy of our own and they installed a trial version of McAfee. Arrgghhh. Maybe we need to speak up as consumers. "Ted Zieglar" wrote in message ... If I may interject with an opinion here....and remember, it's only my opinion: I believe that the great majority of Home purchasers either have no clue what to do with an OS disk, would be too scared to use it, would lose it, or would break their install in 5 minutes with it. So I agree with Tom's comment that it's a cost saving measure, both off the top and for support. I believe the cluelessness to which I refer above is by happy choice: Most Home users would rather do anything than tinker with their computers. Since these are the bulk of Dell's Home purchasers, why include an OS disk? That said, I do believe that Dell should at least offer the rest of us the option to purchase a CD when buying a computer. And while I'm on the topic: In exchange for a reduced price for the computer, I would be pleased to exclude software support. After all, the software is already factory tested, installed and setup (with default options) when it arrives at your door. It's not Dell's responsibility to save me from myself if I then screw up my software. OTOH, if my hard disk dies under warranty, that's Dell's responsibility. Ted Zieglar "Laura" wrote in message ... I personally would not have a problem paying an extra $5 for the OS or Drivers CD if it was made available. The fact that Dell does not bother to tell anyone and makes it difficult to obtain is the frustrating part. I supect that they just spent way more than $5 in tech support today alone on my request. I have been on the phone with the tech on and off for the past 2 hours. 3 separate phone calls. I'm sure she is paid more than $5 per hour. So where is the savings there? I do understand the cost cutting issues and what companies do when desparate to save money. "Tom Scales" wrote in message . .. While I do not understand why Dell doesn't offer it at as a cost-based upgrade, the reality is that the margins are so thing that the big OEMs almost have to do this in the comsumer space. An extra $5 is huge when you're barely making money. People demand $399 computers, with all retains parts, includign the OS, and lifetime toll-free support whenthey screw something up. It can't be done. This isn't a pro-Dell statement, as it applies to all the majors, just a fact. It's comical, in some ways, like the people that start out their posts: "I formatted the drive and install Windows 3.11 on my new Dell 8400 and Dell won't support me. Those crooks!" replace Windows 3.11 with the non-standard operating system of your choice. Tom "Laura" wrote in message ... That's my feeling too. I called Microsoft yesterday and was told that the option to provide end customers with a CD is up to the OEM. It is purely a cost cutting measure. Dell is banking (literally) on most clueless customers not calling and requesting their previously provided CDs. "Jupiter Jones" wrote in message news:Khaae.49931$jR3.22559@edtnps84... Microsoft does not dictate whether Dell or any other OEM provides a CD. That is strictly a choice Dell has made to save a few pennies. Microsoft may be guilty of some things, but no CD is 99% dells fault. The 1% can go to Microsoft because that is one of the many options given to the OEMs. But it was Dell who made the choice on behalf of their customers. -- Jupiter Jones http://www3.telus.net/dandemar In memory of our dear friend, MVP Alex Nichol http://www.dts-l.org wrote in message ... I just bought a Dell. Forget getting a Disk out them. The were forced to adopt the "no disk" policy because of MS's greed. You better either learn how to use the full ASR(?) backup in your Dell, or buy a drive imaging program like Acronis True image, or spend a few hundred+ to buy the OS from MS. This is what MS wants: screw the customer and force them to spend an additional couple of hundred buying what should have been given to them in the first place. Those are your choices. Life is too short to aggravate the hell outta yourself trying to beat professional crooks like Gates and Dell. |
#27
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"Notan" wrote in message ... Notan wrote: Larry Sams wrote: Dellbot ALERT!!!! Of course if you get the consumer level, you get crappy as hell support. If necessary, Irene, don't let your grandchildren read this post. Asshole ALERT!!!! Am I disagreeing? It's a Catch-22. The people that probably need more support (i.e., Home users) are the one that are offered the least lowest level of support. That was supposed to be "lowest level...," not "least lowest level..." The brain's still working, but I can't say the same for the fingers! g I understood what you meant and agree. Most busineses have an on-site IT staff or at least a computer guru that they can call upon. Its the ordinary citizen, especially the senior set, that need more computer support. And if the gal that was trying to answer the simple - what is this program- type of questions is any indication of the support they are hiring then those folks are in deep trouble if they ever need real help. She was clueless. Nice and polite, unlike the guy yesterday but she was clearly winging it. |
#28
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I detect certain attitudes in your response which leads me to wonder about
your integrity. "To be told by a arrogant indian support person that they don't give the disks out again..." "They are fearless these customer reps in India." What does India have to do with it? As for 'bloatware': If you don't want ISP software, for example, check the "No ISP" option when you order. Ted Zieglar "Laura" wrote in message ... I agree with you. Not everyone should have the OS disk. I know that their policy is due to cost cutting measures but don't make it impossible to get the disks for those that chose to do so. To be told by a arrogant indian support person that they don't give the disks out again but only to have his supervisor tell me differently. I also had to threaten to send the machine back before he would transfer me to a supervisor. They are fearless these customer reps in India. They just don't care. What a shame. I would also love to have had the option of excluding AOhell/Earthstink/Netzero, Quickbooks, Music match and a bunch of other useless bloatware on my computer. We even specified NO security software as we already have a copy of our own and they installed a trial version of McAfee. Arrgghhh. Maybe we need to speak up as consumers. "Ted Zieglar" wrote in message ... If I may interject with an opinion here....and remember, it's only my opinion: I believe that the great majority of Home purchasers either have no clue what to do with an OS disk, would be too scared to use it, would lose it, or would break their install in 5 minutes with it. So I agree with Tom's comment that it's a cost saving measure, both off the top and for support. I believe the cluelessness to which I refer above is by happy choice: Most Home users would rather do anything than tinker with their computers. Since these are the bulk of Dell's Home purchasers, why include an OS disk? That said, I do believe that Dell should at least offer the rest of us the option to purchase a CD when buying a computer. And while I'm on the topic: In exchange for a reduced price for the computer, I would be pleased to exclude software support. After all, the software is already factory tested, installed and setup (with default options) when it arrives at your door. It's not Dell's responsibility to save me from myself if I then screw up my software. OTOH, if my hard disk dies under warranty, that's Dell's responsibility. Ted Zieglar "Laura" wrote in message ... I personally would not have a problem paying an extra $5 for the OS or Drivers CD if it was made available. The fact that Dell does not bother to tell anyone and makes it difficult to obtain is the frustrating part. I supect that they just spent way more than $5 in tech support today alone on my request. I have been on the phone with the tech on and off for the past 2 hours. 3 separate phone calls. I'm sure she is paid more than $5 per hour. So where is the savings there? I do understand the cost cutting issues and what companies do when desparate to save money. "Tom Scales" wrote in message . .. While I do not understand why Dell doesn't offer it at as a cost-based upgrade, the reality is that the margins are so thing that the big OEMs almost have to do this in the comsumer space. An extra $5 is huge when you're barely making money. People demand $399 computers, with all retains parts, includign the OS, and lifetime toll-free support whenthey screw something up. It can't be done. This isn't a pro-Dell statement, as it applies to all the majors, just a fact. It's comical, in some ways, like the people that start out their posts: "I formatted the drive and install Windows 3.11 on my new Dell 8400 and Dell won't support me. Those crooks!" replace Windows 3.11 with the non-standard operating system of your choice. Tom "Laura" wrote in message ... That's my feeling too. I called Microsoft yesterday and was told that the option to provide end customers with a CD is up to the OEM. It is purely a cost cutting measure. Dell is banking (literally) on most clueless customers not calling and requesting their previously provided CDs. "Jupiter Jones" wrote in message news:Khaae.49931$jR3.22559@edtnps84... Microsoft does not dictate whether Dell or any other OEM provides a CD. That is strictly a choice Dell has made to save a few pennies. Microsoft may be guilty of some things, but no CD is 99% dells fault. The 1% can go to Microsoft because that is one of the many options given to the OEMs. But it was Dell who made the choice on behalf of their customers. -- Jupiter Jones http://www3.telus.net/dandemar In memory of our dear friend, MVP Alex Nichol http://www.dts-l.org wrote in message ... I just bought a Dell. Forget getting a Disk out them. The were forced to adopt the "no disk" policy because of MS's greed. You better either learn how to use the full ASR(?) backup in your Dell, or buy a drive imaging program like Acronis True image, or spend a few hundred+ to buy the OS from MS. This is what MS wants: screw the customer and force them to spend an additional couple of hundred buying what should have been given to them in the first place. Those are your choices. Life is too short to aggravate the hell outta yourself trying to beat professional crooks like Gates and Dell. |
#29
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"Ted Zieglar" wrote in message ... I detect certain attitudes in your response which leads me to wonder about your integrity. "To be told by a arrogant indian support person that they don't give the disks out again..." "They are fearless these customer reps in India." What does India have to do with it? I guess some of my preduices are sneaking in. I used to deal with a lot of asians and middle eastern folks at a prior job that has left a bad taste in my attitude. Dealing with some of their attitudes towards americans was not very pretty. Sorry. As for 'bloatware': If you don't want ISP software, for example, check the "No ISP" option when you order. For options where we were able to do so we did or at least my husband was *supposed* to. The No ISP was selected yet we got all 3 options with the computer. Ted Zieglar "Laura" wrote in message ... I agree with you. Not everyone should have the OS disk. I know that their policy is due to cost cutting measures but don't make it impossible to get the disks for those that chose to do so. To be told by a arrogant indian support person that they don't give the disks out again but only to have his supervisor tell me differently. I also had to threaten to send the machine back before he would transfer me to a supervisor. They are fearless these customer reps in India. They just don't care. What a shame. I would also love to have had the option of excluding AOhell/Earthstink/Netzero, Quickbooks, Music match and a bunch of other useless bloatware on my computer. We even specified NO security software as we already have a copy of our own and they installed a trial version of McAfee. Arrgghhh. Maybe we need to speak up as consumers. "Ted Zieglar" wrote in message ... If I may interject with an opinion here....and remember, it's only my opinion: I believe that the great majority of Home purchasers either have no clue what to do with an OS disk, would be too scared to use it, would lose it, or would break their install in 5 minutes with it. So I agree with Tom's comment that it's a cost saving measure, both off the top and for support. I believe the cluelessness to which I refer above is by happy choice: Most Home users would rather do anything than tinker with their computers. Since these are the bulk of Dell's Home purchasers, why include an OS disk? That said, I do believe that Dell should at least offer the rest of us the option to purchase a CD when buying a computer. And while I'm on the topic: In exchange for a reduced price for the computer, I would be pleased to exclude software support. After all, the software is already factory tested, installed and setup (with default options) when it arrives at your door. It's not Dell's responsibility to save me from myself if I then screw up my software. OTOH, if my hard disk dies under warranty, that's Dell's responsibility. Ted Zieglar "Laura" wrote in message ... I personally would not have a problem paying an extra $5 for the OS or Drivers CD if it was made available. The fact that Dell does not bother to tell anyone and makes it difficult to obtain is the frustrating part. I supect that they just spent way more than $5 in tech support today alone on my request. I have been on the phone with the tech on and off for the past 2 hours. 3 separate phone calls. I'm sure she is paid more than $5 per hour. So where is the savings there? I do understand the cost cutting issues and what companies do when desparate to save money. "Tom Scales" wrote in message . .. While I do not understand why Dell doesn't offer it at as a cost-based upgrade, the reality is that the margins are so thing that the big OEMs almost have to do this in the comsumer space. An extra $5 is huge when you're barely making money. People demand $399 computers, with all retains parts, includign the OS, and lifetime toll-free support whenthey screw something up. It can't be done. This isn't a pro-Dell statement, as it applies to all the majors, just a fact. It's comical, in some ways, like the people that start out their posts: "I formatted the drive and install Windows 3.11 on my new Dell 8400 and Dell won't support me. Those crooks!" replace Windows 3.11 with the non-standard operating system of your choice. Tom "Laura" wrote in message ... That's my feeling too. I called Microsoft yesterday and was told that the option to provide end customers with a CD is up to the OEM. It is purely a cost cutting measure. Dell is banking (literally) on most clueless customers not calling and requesting their previously provided CDs. "Jupiter Jones" wrote in message news:Khaae.49931$jR3.22559@edtnps84... Microsoft does not dictate whether Dell or any other OEM provides a CD. That is strictly a choice Dell has made to save a few pennies. Microsoft may be guilty of some things, but no CD is 99% dells fault. The 1% can go to Microsoft because that is one of the many options given to the OEMs. But it was Dell who made the choice on behalf of their customers. -- Jupiter Jones http://www3.telus.net/dandemar In memory of our dear friend, MVP Alex Nichol http://www.dts-l.org wrote in message ... I just bought a Dell. Forget getting a Disk out them. The were forced to adopt the "no disk" policy because of MS's greed. You better either learn how to use the full ASR(?) backup in your Dell, or buy a drive imaging program like Acronis True image, or spend a few hundred+ to buy the OS from MS. This is what MS wants: screw the customer and force them to spend an additional couple of hundred buying what should have been given to them in the first place. Those are your choices. Life is too short to aggravate the hell outta yourself trying to beat professional crooks like Gates and Dell. |
#30
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"Laura" wrote in message ... Has anyone gotten their OS Disk from Dell recently? I'm not having much luck. New pc from Dell UK delivered today (22nd April) complete with OS CD. |
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