Acer turns it's back on 2+ year old laptops

I need a newer Vista Home Premium than what came on my Acer 5610-2273
laptop. The early non-SP1 copy gave me trouble from day 1. See Acer's
response to my problem (below), bad English and all.

I wonder if Windows 7 will have drivers for this laptop? How can I find
out, now?

==================================


Recently you requested personal assistance from our on-line support
center. Below is a summary of your request and our response.

If this issue is not resolved to your satisfaction, you may reopen it
within the next 7 days.

Thank you for allowing us to be of service to you.

To access your question from our support site, click the following
link or paste it into your web browser.
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Subject
---------------------------------------------------------------
Current copy of Vista Home Premium


Discussion Thread
---------------------------------------------------------------
Response (Manish) - 07/06/2009 05:11 AM
Dear Paul H,

Thank you for contacting Acer America. Ill be happy to assist you.

I understand that you are facing an issue with machine.

We see that your system is out of Warranty and is not eligible for support,
you can search for updates and solutions online at http://Acerpanam.com/ .

Incase you do not find the solution you are looking for, online. I recommend
that you contact a local technician in order to resolve the issue as we have
limitations supporting Out of warranty systems.

If you need further support concerning this issue, We do offer a phone-based
support options for Out of Warranty products.

"Answers by Acer", is a convenient and affordable fee based technical
support service that is great for answering questions or technical issues
once the product warranty has expired.

With your purchase of the service you would have instant access to our
Highly Trained technicians.

You may call 1.866-621-2237. However, it's a fee based support. Calling
cards are available for 30 minutes ( $59.99 ), 90 minutes ( $129.99 ), or 15
issues ( $199.99 ) and the validity will be 1 year.

For further clarifications please feel free to visit our web site
http://Acerpanam.com/

Thank you for contacting Acer technical support.

Have a great Time.

Respectfully,
Acer America
Online Technical Support

Customer (Paul H) - 07/06/2009 01:32 AM
My Aspire 5610-2273 came with Vista Home Premium without service pack 1.
Adding it was impossible at first, then a year later it did work. It has
never been right - all my other laptops with Vista are more normal. I have
4 other Acers, and if I can load a fresh current copy of Vista on this one,
I'll give this one to my son and buy a new one with Windows 7. Can I obtain
or purchase a CD (acknowledging that it is for a pre-installed laptop) that
will install Vista Home Premium including service pack 1?

Auto-Response - 07/06/2009 01:32 AM
Title: System Issues After Installing Windows Updates in Windows XP
Link:
http://acer.custhelp.com/cgi-bin/ace...ted=1197640201

Title: Ordering Acer Recovery Media/Discs
Link:
http://acer.custhelp.com/cgi-bin/ace...ted=1195159510

Title: Battery Life
Link:
http://acer.custhelp.com/cgi-bin/ace...ted=1195663644



Question Reference #090706-000044
---------------------------------------------------------------
Product Level 1: Notebook
Product Level 2: Aspire
Product Level 3: Aspire 5610Z
Category Level 1: Windows XP/Vista Issues
Date Created: 07/06/2009 01:32 AM
Last Updated: 07/06/2009 05:11 AM
Status: Solved
Operating System: Windows Vista

Serial Number
---------------------------------------------------------------
LXAXL0X[snip]11601


[---001:003064:25430---]

Paul H wrote:
I need a newer Vista Home Premium than what came on my Acer 5610-2273
laptop. The early non-SP1 copy gave me trouble from day 1. See Acer's
response to my problem (below), bad English and all.

I wonder if Windows 7 will have drivers for this laptop? How can I find
out, now?

==================================


Recently you requested personal assistance from our on-line support
center. Below is a summary of your request and our response.

If this issue is not resolved to your satisfaction, you may reopen it
within the next 7 days.

Thank you for allowing us to be of service to you.

To access your question from our support site, click the following
link or paste it into your web browser.
http://acer.custhelp.com/cgi-bin/ace...ted=1246861948


Subject
---------------------------------------------------------------
Current copy of Vista Home Premium


Discussion Thread
---------------------------------------------------------------
Response (Manish) - 07/06/2009 05:11 AM
Dear Paul H,

Thank you for contacting Acer America. Ill be happy to assist you.

I understand that you are facing an issue with machine.

We see that your system is out of Warranty and is not eligible for support,
you can search for updates and solutions online at http://Acerpanam.com/ .

Incase you do not find the solution you are looking for, online. I recommend
that you contact a local technician in order to resolve the issue as we have
limitations supporting Out of warranty systems.

If you need further support concerning this issue, We do offer a phone-based
support options for Out of Warranty products.

"Answers by Acer", is a convenient and affordable fee based technical
support service that is great for answering questions or technical issues
once the product warranty has expired.

With your purchase of the service you would have instant access to our
Highly Trained technicians.

You may call 1.866-621-2237. However, it's a fee based support. Calling
cards are available for 30 minutes ( $59.99 ), 90 minutes ( $129.99 ), or 15
issues ( $199.99 ) and the validity will be 1 year.

For further clarifications please feel free to visit our web site
http://Acerpanam.com/

Thank you for contacting Acer technical support.

Have a great Time.

Respectfully,
Acer America
Online Technical Support

Customer (Paul H) - 07/06/2009 01:32 AM
My Aspire 5610-2273 came with Vista Home Premium without service pack 1.
Adding it was impossible at first, then a year later it did work. It has
never been right - all my other laptops with Vista are more normal. I have
4 other Acers, and if I can load a fresh current copy of Vista on this one,
I'll give this one to my son and buy a new one with Windows 7. Can I obtain
or purchase a CD (acknowledging that it is for a pre-installed laptop) that
will install Vista Home Premium including service pack 1?

Auto-Response - 07/06/2009 01:32 AM
Title: System Issues After Installing Windows Updates in Windows XP
Link:
http://acer.custhelp.com/cgi-bin/ace...ted=1197640201

Title: Ordering Acer Recovery Media/Discs
Link:
http://acer.custhelp.com/cgi-bin/ace...ted=1195159510

Title: Battery Life
Link:
http://acer.custhelp.com/cgi-bin/ace...ted=1195663644



Question Reference #090706-000044
---------------------------------------------------------------
Product Level 1: Notebook
Product Level 2: Aspire
Product Level 3: Aspire 5610Z
Category Level 1: Windows XP/Vista Issues
Date Created: 07/06/2009 01:32 AM
Last Updated: 07/06/2009 05:11 AM
Status: Solved
Operating System: Windows Vista

Serial Number
---------------------------------------------------------------
LXAXL0X[snip]11601


[---001:003064:25430---]




In my view, you are expecting way too much from a manufacturer. First,
your machine is out of warranty, then, this is an OS issue.

I think you would be better off explaining *very specifically* the
issues you have with Vista on a Vista news-group (to the extent they do
not relate to Acer drivers) and/or researching those issues on the Internet.

You have to realize that sentences like "It has never been right - all
my other laptops with Vista are more normal" do not do much to get
people involved in your problems.

Solving problems starts with precisely identifying them. Doing this will
help you a lot.

Good luck

--
John Doue

In ,
Paul H typed on Mon, 6 Jul 2009 08:44:46 -0500:
I need a newer Vista Home Premium than what came on my Acer 5610-2273
laptop. The early non-SP1 copy gave me trouble from day 1. See
Acer's response to my problem (below), bad English and all.

I wonder if Windows 7 will have drivers for this laptop? How can I
find out, now?...

Hi Paul! Will Windows 7 have all of the drivers? Well you can download
Windows 7 for free and see for yourself. I personally would buy a spare
hard drive and swap out your original and try Windows 7 that way. Thus
no chance that Windows 7 screwing up your original HDD.

If you don't like that idea, you can repartition your HDD to give at
least 16GB for a Windows 7 install. Although repartitioning programs can
corrupt your files. So take precautions.

--
Bill
Windows XP Home SP3 (5.1.2600)
Asus EEE PC 702G8 ~ 2GB RAM ~ 16GB-SDHC

"BillW50" wrote in message
...
In ,
Paul H typed on Mon, 6 Jul 2009 08:44:46 -0500:
I need a newer Vista Home Premium than what came on my Acer 5610-2273
laptop. The early non-SP1 copy gave me trouble from day 1. See
Acer's response to my problem (below), bad English and all.

I wonder if Windows 7 will have drivers for this laptop? How can I
find out, now?...

Hi Paul! Will Windows 7 have all of the drivers? Well you can download
Windows 7 for free and see for yourself. I personally would buy a spare
hard drive and swap out your original and try Windows 7 that way. Thus no
chance that Windows 7 screwing up your original HDD.

If you don't like that idea, you can repartition your HDD to give at least
16GB for a Windows 7 install. Although repartitioning programs can corrupt
your files. So take precautions.

Safe partitionaing is the best kind. ;-)

What's the big deal? Install Vista (Service Pack Zero) and then upgrade
to Service Pack 1. You have not made clear that you have a real
problem, or what it is.


Paul H wrote:
I need a newer Vista Home Premium than what came on my Acer 5610-2273
laptop. The early non-SP1 copy gave me trouble from day 1. See Acer's
response to my problem (below), bad English and all.

I wonder if Windows 7 will have drivers for this laptop? How can I find
out, now?

==================================