If this is your first visit, be sure to check out the FAQ by clicking the link above. You may have to register before you can post: click the register link above to proceed. To start viewing messages, select the forum that you want to visit from the selection below. |
|
|
Thread Tools | Display Modes |
#1
|
|||
|
|||
Faulty goods on a b2b account?
Ordered an item on our business account.
The item is faulty so we have raised an RMA. We are told we have to pay the postage and get it back to them, they do not arrange collections. Is this correct. On a normal consumer account you are not liable for the postage if you are sent faulty goods, is this different on a business account? Thank you for your advice (ps. this is not with dabs, ebuyer, tekheads or aria.) |
#2
|
|||
|
|||
" The item is faulty so we have raised an RMA. We are told we have to pay the postage and get it back to them, they do not arrange collections. Is this correct. On a normal consumer account you are not liable for the postage if you are sent faulty goods, is this different on a business account? Correct..B2B transactions are not covered by SOGA which is for 'consumers' i.e. 'end-user'. The best way with B2B is to 'discuss' the matter over the phone with your account manager, if you are a valued customer they have a little leeway to offer discounts off future purchases etc.. Lots of the online boys tempt you to sign up for 'trade' accounts, e-buyer and dabs being 2 of the bigger ones (nothing against either I use both) but you often find you get the same price as retail without the consumer protection. Having said that e-buyer will often refund postage costs and arrange collections on b2b transactions, but they are in no way obliged to. |
#3
|
|||
|
|||
On Fri, 23 Jan 2004 09:57:56 -0000, "Mike" wrote:
We are told we have to pay the postage and get it back to them, they do not arrange collections. Is this correct. It depends upon the terms and conditions you accepted. The Sale of Goods Act most certainly does cover B2B transactions however mutually agreed terms and conditions can over-ride the SOGA in business, but not consumer, transactions. Unless their T&C's cover the situation the default SOGA state - whereby if you reject the goods they must arrange collection - stands. -- Peter Parry. http://www.wpp.ltd.uk/ |
#4
|
|||
|
|||
Basically if they are sending you faulty goods and then are not willing to
pay for the return are they worth doing business with? Collections are usually charged higher by courier companies than normal deliveries to a customer, so it could be they won't collect but will refund the costs of the delivery? Thanks Euan. RCT "Mike" wrote in message ... Ordered an item on our business account. The item is faulty so we have raised an RMA. We are told we have to pay the postage and get it back to them, they do not arrange collections. Is this correct. On a normal consumer account you are not liable for the postage if you are sent faulty goods, is this different on a business account? Thank you for your advice (ps. this is not with dabs, ebuyer, tekheads or aria.) |
#5
|
|||
|
|||
"Mike" wrote:
The item is faulty so we have raised an RMA. We are told we have to pay the postage and get it back to them, they do not arrange collections. Is this correct. On a normal consumer account you are not liable for the postage if you are sent faulty goods, is this different on a business account? If it's stated in their T&Cs then, in business transactions, it becomes a condition of the contract of sale and they are entitled to apply it. If no such condition exists then SOGA applies, so they'd be responsible for return of the goods as per a consumer transaction. That said, if you're doing a reasonable volume of business I'd expect them to arrange collection as a matter of goodwill so it might be worth raising with your account manager if you have one. -- iv Paul iv |
Thread Tools | |
Display Modes | |
|
|
Similar Threads | ||||
Thread | Thread Starter | Forum | Replies | Last Post |
Please Read...A Must Read | Trini4life2k2 | General | 1 | March 8th 04 12:30 AM |
CCL returning goods stating they are not faulty ... | TX2 | UK Computer Vendors | 23 | September 25th 03 11:05 PM |