If this is your first visit, be sure to check out the FAQ by clicking the link above. You may have to register before you can post: click the register link above to proceed. To start viewing messages, select the forum that you want to visit from the selection below. |
|
|
Thread Tools | Display Modes |
#1
|
|||
|
|||
Modem Problems
Hope someone can help me. I have already posted previously wrt. this
problem. I will describe it again: I have a (now relatively) new computer which initially had some problems and the HD and graphics card had to be replaced. Installed a PCI modem which at location A works perfectly well. It dials out and connects at a resonable speed. So no problems. Brought the computer to location B and as soon as I attached the modem to the phone line I noticed listening to the dial tone that it was less audible (fyi no ADSL on this line). When trying to dial out the modem does not detect the dial tone. When telling it to blind dial I can hear it dial but the dial tone remains. So it never gets a connection. I have tried 2 different modems at this location. The first had the same problem as just described, the second seemed to work but after about a month the phones went dead and the telco people had to replace one of the sockets. They said it was the computer which caused the problem. No more info than that. I have tried a different phone cord, also tried unhooking all other phones to see if the latest modem will dial. The computer is properly grounded. Haven't tried it at a different power outlet. Checked inside the computer to see if any of the wiring from the PSU is damaged or touching the casing. No problems as far as I can tell. What could be causing this computer to work perfectly well at location A but not at location B regarding the modem? The only difference is that there is another monitor / speakers / printer attached at location B. Telephone lines should work the same, shouldn't they? It's in a relatively new building so I assume the phone lines are in good condition. The dial tone when the modem is not attached seems good, no crackling noises or indication that the line is in bad condition. Thanks in advance. |
#2
|
|||
|
|||
Phone companies never have equipment problems that's why they have to
employ technicians as a sacrifice to prevent problems not to repair them. Just because a building is new or newest means squat. normally when a phone system is installed only some of the lines are tested. Cozy up to the phone company and explain to them that its their problem. If the system works at location A but not at B the only difference is the location so its the problem. "JH" wrote in message ... Hope someone can help me. I have already posted previously wrt. this problem. I will describe it again: I have a (now relatively) new computer which initially had some problems and the HD and graphics card had to be replaced. Installed a PCI modem which at location A works perfectly well. It dials out and connects at a resonable speed. So no problems. Brought the computer to location B and as soon as I attached the modem to the phone line I noticed listening to the dial tone that it was less audible (fyi no ADSL on this line). When trying to dial out the modem does not detect the dial tone. When telling it to blind dial I can hear it dial but the dial tone remains. So it never gets a connection. I have tried 2 different modems at this location. The first had the same problem as just described, the second seemed to work but after about a month the phones went dead and the telco people had to replace one of the sockets. They said it was the computer which caused the problem. No more info than that. I have tried a different phone cord, also tried unhooking all other phones to see if the latest modem will dial. The computer is properly grounded. Haven't tried it at a different power outlet. Checked inside the computer to see if any of the wiring from the PSU is damaged or touching the casing. No problems as far as I can tell. What could be causing this computer to work perfectly well at location A but not at location B regarding the modem? The only difference is that there is another monitor / speakers / printer attached at location B. Telephone lines should work the same, shouldn't they? It's in a relatively new building so I assume the phone lines are in good condition. The dial tone when the modem is not attached seems good, no crackling noises or indication that the line is in bad condition. Thanks in advance. |
#3
|
|||
|
|||
JH wrote:
I have a (now relatively) new computer which initially had some problems and the HD and graphics card had to be replaced. Installed a PCI modem which at location A works perfectly well. It dials out and connects at a resonable speed. So no problems. Brought the computer to location B and as soon as I attached the modem to the phone line I noticed listening to the dial tone that it was less audible (fyi no ADSL on this line). When trying to dial out the modem does not detect the dial tone. When telling it to blind dial I can hear it dial but the dial tone remains. So it never gets a connection. .... snip .... A bad connection. Look to the various sockets and cables etc. Also see what happens if you make the modem pulse dial (use ATDP in place of ATDT). If you plug a standard telephone into the line and tone dial, does it work? You should see about 60 V (at least 20) across the line when disconnected (on hook). When off hook the line voltage should go down to under 5, usually under 2, and the line current should be at least 20 mA, often 60 mA. -- Chuck F ) ) Available for consulting/temporary embedded and systems. http://cbfalconer.home.att.net USE worldnet address! |
#4
|
|||
|
|||
"Trent©" wrote in message ... On Sat, 31 Jan 2004 13:06:49 -0000, "JH" wrote: I have a (now relatively) new computer which initially had some problems and the HD and graphics card had to be replaced. Installed a PCI modem which at location A works perfectly well. It dials out and connects at a resonable speed. So no problems. Brought the computer to location B and as soon as I attached the modem to the phone line I noticed listening to the dial tone that it was less audible (fyi no ADSL on this line). When trying to dial out the modem does not detect the dial tone. Do you have the phone and the phone line plugged into the proper ports on the modem? Make sure you don't have them reversed. Yes, phone is plugged into the proper port. When telling it to blind dial I can hear it dial but the dial tone remains. What is a 'blind dial'? Whatever it is, I don't understand what yer sayin'. You just said you get a 'no dial tone' error? If so, it shouldn't be able to dial...no matter HOW you dial it out. With "blind dial" I mean not wait for the dial tone before dialling. At this location they have voice mail on the line so the dial tone is not what the modem expects. This is a voicemail system that is set up by the telephone company from their end. I have tried this at another house with the same voicemail system on the line and it works there when telling it to not wait for the dial tone. At the house with the problem when telling the modem to "not wait for dial tone" it dials (as expected) but the phone is not picked up (don't know the correct term) i.e. I can still hear the dial tone. Sorry about not mentioning the voicemail. Lots of phones here have it on the line (Portugal) and it's not a problem as long as you tell the modem to not wait for a dial tone. The important thing to note, though, is that independent of the modem dialling out or not, as soon as its plugged into the line, the dial tone and voice conversations, when listening from a phone, are less audible. Could it be due to static electricity building up on the line from the computer? I'm only guessing here. So it never gets a connection. FORGET about the connection...at least for now. Are you gettin' a 'no dial tone' error...all the time? Or aren't you. I am getting a no dial tone error when I tell the modem to wait for the dial tone. This is normal as they have the voice mail I mentioned. If "do not wait for dial tone" is selected it dials but nothing happens. I think whats important to note is that when this modem is connected to the line, the quality is affected i.e. the dial tone is less audible and voice conversations are also less audible. So something in the computer is drawing too much power into / out of the phone line?? How can I go about determining what that could be? And this has happened with 2 different modems so odds are the modem is not faulty. I have tried 2 different modems at this location. The first had the same problem as just described, the second seemed to work but after about a month the phones went dead and the telco people had to replace one of the sockets. They said it was the computer which caused the problem. No more info than that. I have tried a different phone cord, also tried unhooking all other phones to see if the latest modem will dial. The computer is properly grounded. Haven't tried it at a different power outlet. Checked inside the computer to see if any of the wiring from the PSU is damaged or touching the casing. No problems as far as I can tell. As I said before...if you have DSL at any of the locations...and you want to DIAL with a modem...you MUST have a splitter in the phone jack...supplied by your DSL provider...and the modem MUST be plugged into the PHONE side...for a dial-up connection. At the House (sorry if I confused you about the location A B business, they are different houses) where the problem is there is No ADSL on the line. At the house with no problems I have ADSL but the splitter/filter is right at the beginning where the line comes into the house. It was set-up by the provider. In any case there is no problem with the modem dialling at this house. What could be causing this computer to work perfectly well at location A but not at location B regarding the modem? The only difference is that there is another monitor / speakers / printer attached at location B. Again...you DID say...correct?...that one of the locations has DSL. Yes, but the one with DSL has no problems with the modem dialling. Telephone lines should work the same, shouldn't they? It's in a relatively new building so I assume the phone lines are in good condition. Is this a commercial building?...or is it a residential building? If its a commercial building...will any kind of rollover on the phones...this will not work at expected. More than likely, you'll need to have yer modem connected to the primary line for it to be able to dial out. This is a residential building. I now have another computer temporarily at the location and the modem is dialling out normally. Hope you can steer me in the right direction here. Sorry if my explanations were not that clear. Have a nice week... Trent Follow Joan Rivers' example --- get pre-embalmed! |
#5
|
|||
|
|||
On Mon, 2 Feb 2004 12:17:39 -0000, "JH"
wrote: With "blind dial" I mean not wait for the dial tone before dialling. At this location they have voice mail on the line so the dial tone is not what the modem expects. This is a voicemail system that is set up by the telephone company from their end. I have tried this at another house with the same voicemail system on the line and it works there when telling it to not wait for the dial tone. At the house with the problem when telling the modem to "not wait for dial tone" it dials (as expected) but the phone is not picked up (don't know the correct term) i.e. I can still hear the dial tone. Sorry about not mentioning the voicemail. Lots of phones here have it on the line (Portugal) and it's not a problem as long as you tell the modem to not wait for a dial tone. Is it possible you need to input a key sequence to access an outside line when dialing, that you haven't set the modem to do this? The important thing to note, though, is that independent of the modem dialling out or not, as soon as its plugged into the line, the dial tone and voice conversations, when listening from a phone, are less audible. Could it be due to static electricity building up on the line from the computer? I'm only guessing here. For the time being I wouldn't worry about that, it may simply be that the modem is a winmodem that derives some power from the telephone line. I don't have any futher details about that, but vaguely recall reading it in specs of some PCTel chipset. I am getting a no dial tone error when I tell the modem to wait for the dial tone. This is normal as they have the voice mail I mentioned. If "do not wait for dial tone" is selected it dials but nothing happens. Let's simplify the dialing concept... When a call is to be initiated by the modem, it flips a relay, mechanical or solid-state version, then generates the tones or pulses the line. If a standard telephone can be plugged into the phone system and works, the modem should attempt to duplicate it's function. Is a normal phone using pulse or tone dialing? Is the modem set up to use same method? Is a normal phone required to use a certain procedure to access an outside line? Is this duplicated by the modem? If you keep all phones "hung up", unused, and first try initiating a dialing sequence with the modem, and THEN pick up a telephone receiver to listen, what do you hear? How does that differ from what you would hear if dialing out with one of those telephones? |
#6
|
|||
|
|||
"kony" wrote in message news On Mon, 2 Feb 2004 12:17:39 -0000, "JH" wrote: Sorry about not mentioning the voicemail. Lots of phones here have it on the line (Portugal) and it's not a problem as long as you tell the modem to not wait for a dial tone. Is it possible you need to input a key sequence to access an outside line when dialing, that you haven't set the modem to do this? You mean like 0,? Dialling is done normally without needing to access an outside line. If I try dialling the provider from a phone I get through ok. For the time being I wouldn't worry about that, it may simply be that the modem is a winmodem that derives some power from the telephone line. I don't have any futher details about that, but vaguely recall reading it in specs of some PCTel chipset. That doesn't explain why it works well at another location. Also it doesn't work when all phones are disconnected from the line. It shouldn't take that much power from the line. Let's simplify the dialing concept... When a call is to be initiated by the modem, it flips a relay, mechanical or solid-state version, then generates the tones or pulses the line. If a standard telephone can be plugged into the phone system and works, the modem should attempt to duplicate it's function. Is a normal phone using pulse or tone dialing? Is the modem set up to use same method? Normal phone uses tone and modem is set up to use tone as well. Is a normal phone required to use a certain procedure to access an outside line? Is this duplicated by the modem? No procedure is necessary. It's a standard analog line with direct access. If you keep all phones "hung up", unused, and first try initiating a dialing sequence with the modem, and THEN pick up a telephone receiver to listen, what do you hear? How does that differ from what you would hear if dialing out with one of those telephones? When initiating with modem it dials the number but in the background I can still hear the dial tone. When its finished dialling all that remains is the dial tone. When done from the phone it does as expected. The number is dialled (tone dialling) and the other side picks up. I think it may have something to do with what you mentioned about winmodems pulling power from the line. As I mentioned in my intial post there was a modem which worked normally for some time until the phones went dead. I couldn't tell you if its a winmodem or not. Its a Conceptronic 56PM. What I'm using now (which has the problems) is a Q-Tec 561MI 56K PCI modem with Intel chipset. Also another which gives the same problem is a Conceptronic C56PMI. But even though its a Winmodem it shouldn't take that much power from the line. And if they both work normally at another location, why not at this particular location. |
Thread Tools | |
Display Modes | |
|
|
Similar Threads | ||||
Thread | Thread Starter | Forum | Replies | Last Post |
modem destroys telephone line | JH | General | 5 | January 25th 04 02:23 AM |
Modem - dial tone broken up, but voice ok | Zardoz | General | 1 | January 5th 04 02:06 AM |
Modem problems. | jeremy | General | 6 | November 27th 03 01:21 AM |
Split Cable Modem Line For TV Tuner? | *Vanguard* | General | 3 | November 23rd 03 11:14 PM |
Dial up modem problem | Richard Freeman | General | 21 | September 22nd 03 05:50 AM |