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#11
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"Dotcom Computers Ltd" wrote in message
s.com... In , JULIAN HALES typed: "Snwodon Computers" wrote in message ... "JULIAN HALES" wrote in message ... Just read about his shipping details at the bottom, sort of doesnt fill me full of hope http://cgi.ebay.co.uk/ws/eBayISAPI.d...category=14 9 28 Reasonable After 3 failed delivery attempts the parcel would be retrurned to the seller and he would be charged for it. Therefore re-delivery with another delivery fee plus recompense for the charge incurred by the seller due to no fault of his own is not unreasonable. We have the same policy. Best Regards Niel Humphreys Snowdon Computers Ltd Just with being ****tylink i wouldnt have held out much hope of getting it first time, 2nd or third One of my main channel suppliers use City Link, and I have had absoulutly no problems whatsoever witht hem. Maybe is is just your depot? We use City Link at work, supplying to all their delivery areas... and they're very hit-n-miss. Some areas are excellent, but others are really bad. Had delivery guys hand goods over to people sat outside the house in a car, without getting the reg number or anything... One guy delivered an order to the customer's wheely bin. Couple of weeks ago we were alerted that City Link's Nottingham branch was closed down by the authorities... Anybody know anything about this? We were given no reason. |
#12
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"PabloCreep" wrote in message
... "Dotcom Computers Ltd" wrote in message s.com... In , JULIAN HALES typed: "Snwodon Computers" wrote in message ... "JULIAN HALES" wrote in message ... Just read about his shipping details at the bottom, sort of doesnt fill me full of hope http://cgi.ebay.co.uk/ws/eBayISAPI.d...category=14 9 28 Reasonable After 3 failed delivery attempts the parcel would be retrurned to the seller and he would be charged for it. Therefore re-delivery with another delivery fee plus recompense for the charge incurred by the seller due to no fault of his own is not unreasonable. We have the same policy. Just with being ****tylink i wouldnt have held out much hope of getting it first time, 2nd or third One of my main channel suppliers use City Link, and I have had absoulutly no problems whatsoever witht hem. Maybe is is just your depot? We use City Link at work, supplying to all their delivery areas... and they're very hit-n-miss. Some areas are excellent, but others are really bad. Had delivery guys hand goods over to people sat outside the house in a car, without getting the reg number or anything... One guy delivered an order to the customer's wheely bin. Couple of weeks ago we were alerted that City Link's Nottingham branch was closed down by the authorities... Anybody know anything about this? We were given no reason. I will ask my driver on Monday when he collects & also have to speak to my depot manager so will ask her too - both are quite happy to snitch on other depots that cause problems at my local depot (who have to be one of the best organised Citylink franchises, as they are well on top of everything.) -- Best Regards Niel Humphreys Snowdon Computers Ltd |
#13
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On Fri, 19 Dec 2003 16:10:59 +0000, Paul Hopwood
wrote: "Dotcom Computers Ltd" wrote: After 3 failed delivery attempts the parcel would be retrurned to the seller and he would be charged for it. Therefore re-delivery with another delivery fee plus recompense for the charge incurred by the seller due to no fault of his own is not unreasonable. Just with being ****tylink i wouldnt have held out much hope of getting it first time, 2nd or third One of my main channel suppliers use City Link, and I have had absoulutly no problems whatsoever witht hem. Maybe is is just your depot? I think it's true of all carriers in all areas. ParcelForce get a lot of stick in here but I've found them one of the better couriers in my area (Derby). On the other hand ****tyLink have a 100% FALIURE rate for me but many other people seem to get a decent level of service from them. I suspect it's down to your proximity to the local depot and quality of the individual franchise. I had experience of DHL today and was mightily impressed. The Sony DAT unit in our server went tits up yesterday morning (or didn't back up the night before). I contacted Sony storage tech support and after running a diagnostics program they e-mailed to me we concluded that the drive was faulty and needed replaced under warranty. I was told that the replacement would be delivered today. This morning I was e-mailed the consignment number and when I checked on the tracking section of the DHL website found: 1650 Left Stuttgart depot 1900 Left Stuttgart airport 0133 Left Brussels airport 0918 Passed to courier at Edinburgh depot. And it arrived at about 3pm and I had it fitted by 4pm. Great service from both Sony and DHL! Alan Don't reply to this e-mail address - messages will be deleted unread. To reply to me take away the news and substitute alanc |
#14
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"Alan Norris" wrote in message
... On Fri, 19 Dec 2003 16:10:59 +0000, Paul Hopwood wrote: "Dotcom Computers Ltd" wrote: After 3 failed delivery attempts the parcel would be retrurned to the seller and he would be charged for it. Therefore re-delivery with another delivery fee plus recompense for the charge incurred by the seller due to no fault of his own is not unreasonable. Just with being ****tylink i wouldnt have held out much hope of getting it first time, 2nd or third One of my main channel suppliers use City Link, and I have had absoulutly no problems whatsoever witht hem. Maybe is is just your depot? I think it's true of all carriers in all areas. ParcelForce get a lot of stick in here but I've found them one of the better couriers in my area (Derby). On the other hand ****tyLink have a 100% FALIURE rate for me but many other people seem to get a decent level of service from them. I suspect it's down to your proximity to the local depot and quality of the individual franchise. I had experience of DHL today and was mightily impressed. The Sony DAT unit in our server went tits up yesterday morning (or didn't back up the night before). I contacted Sony storage tech support and after running a diagnostics program they e-mailed to me we concluded that the drive was faulty and needed replaced under warranty. I was told that the replacement would be delivered today. This morning I was e-mailed the consignment number and when I checked on the tracking section of the DHL website found: 1650 Left Stuttgart depot 1900 Left Stuttgart airport 0133 Left Brussels airport 0918 Passed to courier at Edinburgh depot. And it arrived at about 3pm and I had it fitted by 4pm. Great service from both Sony and DHL! True but they are so expensive. I shopped around earlier this year and got quotes from DHL which were more than twice what my contract rate for Citylink is. That Citylink rate was negotiated when I was sending a fraction of the consignments I send these days too. -- Best Regards Niel Humphreys Snowdon Computers Ltd |
#15
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On Fri, 19 Dec 2003 21:08:20 -0000, "Snowdon Computers"
wrote: "Alan Norris" wrote in message .. . I had experience of DHL today and was mightily impressed. The Sony DAT unit in our server went tits up yesterday morning (or didn't back up the night before). I contacted Sony storage tech support and after running a diagnostics program they e-mailed to me we concluded that the drive was faulty and needed replaced under warranty. I was told that the replacement would be delivered today. This morning I was e-mailed the consignment number and when I checked on the tracking section of the DHL website found: 1650 Left Stuttgart depot 1900 Left Stuttgart airport 0133 Left Brussels airport 0918 Passed to courier at Edinburgh depot. And it arrived at about 3pm and I had it fitted by 4pm. Great service from both Sony and DHL! True but they are so expensive. I shopped around earlier this year and got quotes from DHL which were more than twice what my contract rate for Citylink is. That Citylink rate was negotiated when I was sending a fraction of the consignments I send these days too. Fortunately, Sony paid for it :-))) Alan Don't reply to this e-mail address - messages will be deleted unread. To reply to me take away the news and substitute alanc |
#16
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Alan Norris wrote:
I had experience of DHL today and was mightily impressed. The Sony DAT unit in our server went tits up yesterday morning (or didn't back up the night before). I contacted Sony storage tech support and after running a diagnostics program they e-mailed to me we concluded that the drive was faulty and needed replaced under warranty. I was told that the replacement would be delivered today. This morning I was e-mailed the consignment number and when I checked on the tracking section of the DHL website found: Had nothing but superb service from DHL but most online vendors don't seem to use them, presumably because they're expensive. Personally, I'd sooner pay a little extra to use a courier that can be trusted. -- iv Paul iv [ Mail: ] [ WWW: http://www.hopwood.org.uk/ ] |
#17
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"PabloCreep" wrote:
We use City Link at work, supplying to all their delivery areas... and they're very hit-n-miss. Some areas are excellent, but others are really bad. Had delivery guys hand goods over to people sat outside the house in a car, without getting the reg number or anything... One guy delivered an order to the customer's wheely bin. Couple of weeks ago we were alerted that City Link's Nottingham branch was closed down by the authorities... Anybody know anything about this? We were given no reason. The Nottingham branch is the one which covers my area. Hadn't heard of the closure but IMHO it's no less than they deserve! -- iv Paul iv [ Mail: ] [ WWW: http://www.hopwood.org.uk/ ] |
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