Omnipage Pro 14 Won't update

Omnipage Pro 14 won't update, anybody figured how to get it done??

"TravNo9" wrote in message
...
Omnipage Pro 14 won't update, anybody figured how to get it done??


As far as I know Omnipage Pro 14 is the latest version.

It is less than one year old.

--
CSM1
http://www.carlmcmillan.com
--

C As far as I know Omnipage Pro 14 is the latest version.

C It is less than one year old.

It is the latest version, but it has a service pack upgrade that corrects
lots of bugs. One that I'm experiencing is corrected in the service pack.
The problem is the update process must be done through the program, online,
and it doesn't work. 11500 communications error is all you get. This
experience is universal, not isolated. The tech support for Scansoft is fee
based right from the start $9,95 per incident. This is not fair, as the
problem is theirs, not their consumers.
I was hoping someone had figured out the solution.

"TravNo9" wrote in message
...
C As far as I know Omnipage Pro 14 is the latest version.

C It is less than one year old.

It is the latest version, but it has a service pack upgrade that corrects
lots of bugs. One that I'm experiencing is corrected in the service pack.
The problem is the update process must be done through the program,
online,
and it doesn't work. 11500 communications error is all you get. This
experience is universal, not isolated. The tech support for Scansoft is
fee
based right from the start $9,95 per incident. This is not fair, as the
problem is theirs, not their consumers.
I was hoping someone had figured out the solution.


Price in support is $19.95 USD, but you get one free incident. (Do not call
support unless necessary!

Downloads can be found here. Just select the correct options and you will be
taken the a page of downloads for Omnipage Pro.
http://support.scansoft.com/downloads/default.asp

The upgrade for Omnipage Pro 14 is through the program only.

If you are using dialup, connect to your ISP first, then run Omnipage Pro 14
and update.

From ScanSoft Support:
Information:

This document contains information about ScanSoft OmniPage Pro 14 Service
Pack 1 and ScanSoft PDF Printer Service Pack 1 (included with the Office
Edition).

These updates are available for download through the ScanSoft Update
Service. The ScanSoft Update Service is an automatic update service included
with OmniPage Pro 14. To open the ScanSoft Update Service, do the following:


1.. Click on "Help ScanSoft on the Web Get Latest Update".
2.. When the Update Service opens, click "Show Updates" then click "Add"
on any of the available Service Pack(s) as desired.
3.. Click the "Next" button and then use the "Download" button to save the
Service Pack(s) to the computer.
4.. Once downloaded, double-click the Service Pack to install them (one at
a time). Please be sure to close out of all open applications before
installing the Service Pack(s), except the service pack download.
Note: If the "Install Now" button is used instead of the "Download" button,
a message may appear stating that all open applications should be closed
before continuing the installation. All applications can be closed except
for the "Update Service" Internet Explorer Window. The Service Pack(s) can
be successfully installed with this window open by pressing the "Ignore"
button, however all other applications including OmniPage Pro 14 must be
closed.

The OmniPage Pro 14 installation CD is required to install the Service
Pack(s). If OmniPage Pro 14 was downloaded from our Online Store (Digital
River), the full download is required to install the Service Pack(s). Please
extract the OmniPage Pro 14 download to a folder on the computer. When the
installation of the Service Pack(s) ask for the OmniPage Pro 14 CD, click
the "Browse" button and select the folder in which the extracted OmniPage
Pro 14 download is located. Click OK and the installation should proceed
without a problem.


****** IMPORTANT: THE SERVICE PACK IS ONLY ACCESSIBLE FROM WITHIN OMNIPAGE
PRO 14. THIS TECHNOTE DOES NOT HAVE A LINK TO DOWNLOAD A PATCH ******


--
CSM1
http://www.carlmcmillan.com
--

C "TravNo9" wrote in message
C ...
C As far as I know Omnipage Pro 14 is the latest version.

C It is less than one year old.

It is the latest version, but it has a service pack upgrade that
corrects
lots of bugs. One that I'm experiencing is corrected in the service
pack.
The problem is the update process must be done through the program,
C online,
and it doesn't work. 11500 communications error is all you get. This
experience is universal, not isolated. The tech support for Scansoft
is
C fee
based right from the start $9,95 per incident. This is not fair, as
the
problem is theirs, not their consumers.
I was hoping someone had figured out the solution.


C Price in support is $19.95 USD, but you get one free incident. (Do
C not call
C support unless necessary!

C Downloads can be found here. Just select the correct options and you
C will be
C taken the a page of downloads for Omnipage Pro.
C http://support.scansoft.com/downloads/default.asp

C The upgrade for Omnipage Pro 14 is through the program only.

C If you are using dialup, connect to your ISP first, then run Omnipage
C Pro 14
C and update.

C From ScanSoft Support:
C Information:

C This document contains information about ScanSoft OmniPage Pro 14
C Service
C Pack 1 and ScanSoft PDF Printer Service Pack 1 (included with the
C Office
C Edition).

C These updates are available for download through the ScanSoft Update
C Service. The ScanSoft Update Service is an automatic update service
C included
C with OmniPage Pro 14. To open the ScanSoft Update Service, do the
C following:


C 1.. Click on "Help ScanSoft on the Web Get Latest Update".
C 2.. When the Update Service opens, click "Show Updates" then click
C "Add"
C on any of the available Service Pack(s) as desired.
C 3.. Click the "Next" button and then use the "Download" button to
C save the
C Service Pack(s) to the computer.
C 4.. Once downloaded, double-click the Service Pack to install them
C (one at
C a time). Please be sure to close out of all open applications before
C installing the Service Pack(s), except the service pack download.
C Note: If the "Install Now" button is used instead of the "Download"
C button,
C a message may appear stating that all open applications should be
C closed
C before continuing the installation. All applications can be closed
C except
C for the "Update Service" Internet Explorer Window. The Service
C Pack(s) can
C be successfully installed with this window open by pressing the
C "Ignore"
C button, however all other applications including OmniPage Pro 14 must
C be
C closed.

C The OmniPage Pro 14 installation CD is required to install the
C Service
C Pack(s). If OmniPage Pro 14 was downloaded from our Online Store
C (Digital
C River), the full download is required to install the Service Pack(s).
C Please
C extract the OmniPage Pro 14 download to a folder on the computer.
C When the
C installation of the Service Pack(s) ask for the OmniPage Pro 14 CD,
C click
C the "Browse" button and select the folder in which the extracted
C OmniPage
C Pro 14 download is located. Click OK and the installation should
C proceed
C without a problem.
C ****** IMPORTANT: THE SERVICE PACK IS ONLY ACCESSIBLE FROM WITHIN
C
C OMNIPAGE
C PRO 14. THIS TECHNOTE DOES NOT HAVE A LINK TO DOWNLOAD A PATCH
C ******


C --
C CSM1
C http://www.carlmcmillan.com
C --

Thanks for the info I've read it myself over and over as have many others(
in the scansoft forum ). Here is the problem you can't get the update
service to open (your step #1) you get the error code 11500 communication
error.
You just can't get to first base.

"TravNo9" wrote in message
...
C "TravNo9" wrote in message
C ...
C As far as I know Omnipage Pro 14 is the latest version.

C It is less than one year old.

It is the latest version, but it has a service pack upgrade that
corrects
lots of bugs. One that I'm experiencing is corrected in the service
pack.
The problem is the update process must be done through the program,
C online,
and it doesn't work. 11500 communications error is all you get. This
experience is universal, not isolated. The tech support for Scansoft
is
C fee
based right from the start $9,95 per incident. This is not fair, as
the
problem is theirs, not their consumers.
I was hoping someone had figured out the solution.


C Price in support is $19.95 USD, but you get one free incident. (Do
C not call
C support unless necessary!

C Downloads can be found here. Just select the correct options and you
C will be
C taken the a page of downloads for Omnipage Pro.
C http://support.scansoft.com/downloads/default.asp

C The upgrade for Omnipage Pro 14 is through the program only.

C If you are using dialup, connect to your ISP first, then run Omnipage
C Pro 14
C and update.

C From ScanSoft Support:
C Information:

C This document contains information about ScanSoft OmniPage Pro 14
C Service
C Pack 1 and ScanSoft PDF Printer Service Pack 1 (included with the
C Office
C Edition).

C These updates are available for download through the ScanSoft Update
C Service. The ScanSoft Update Service is an automatic update service
C included
C with OmniPage Pro 14. To open the ScanSoft Update Service, do the
C following:


C 1.. Click on "Help ScanSoft on the Web Get Latest Update".
C 2.. When the Update Service opens, click "Show Updates" then click
C "Add"
C on any of the available Service Pack(s) as desired.
C 3.. Click the "Next" button and then use the "Download" button to
C save the
C Service Pack(s) to the computer.
C 4.. Once downloaded, double-click the Service Pack to install them
C (one at
C a time). Please be sure to close out of all open applications before
C installing the Service Pack(s), except the service pack download.
C Note: If the "Install Now" button is used instead of the "Download"
C button,
C a message may appear stating that all open applications should be
C closed
C before continuing the installation. All applications can be closed
C except
C for the "Update Service" Internet Explorer Window. The Service
C Pack(s) can
C be successfully installed with this window open by pressing the
C "Ignore"
C button, however all other applications including OmniPage Pro 14 must
C be
C closed.

C The OmniPage Pro 14 installation CD is required to install the
C Service
C Pack(s). If OmniPage Pro 14 was downloaded from our Online Store
C (Digital
C River), the full download is required to install the Service Pack(s).
C Please
C extract the OmniPage Pro 14 download to a folder on the computer.
C When the
C installation of the Service Pack(s) ask for the OmniPage Pro 14 CD,
C click
C the "Browse" button and select the folder in which the extracted
C OmniPage
C Pro 14 download is located. Click OK and the installation should
C proceed
C without a problem.
C ****** IMPORTANT: THE SERVICE PACK IS ONLY ACCESSIBLE FROM WITHIN
C
C OMNIPAGE
C PRO 14. THIS TECHNOTE DOES NOT HAVE A LINK TO DOWNLOAD A PATCH
C ******


C --
C CSM1
C http://www.carlmcmillan.com
C --

Thanks for the info I've read it myself over and over as have many others(
in the scansoft forum ). Here is the problem you can't get the update
service to open (your step #1) you get the error code 11500 communication
error.
You just can't get to first base.



Maybe uninstall OmniPage 14, Reboot, Install OmniPage 14.

You may have a bad install.

--
CSM1
http://www.carlmcmillan.com
--

C "TravNo9" wrote in message
C ...
C "TravNo9" wrote in message
C ...
C As far as I know Omnipage Pro 14 is the latest version.

C It is less than one year old.

It is the latest version, but it has a service pack upgrade that
corrects
lots of bugs. One that I'm experiencing is corrected in the service
pack.
The problem is the update process must be done through the program,
C online,
and it doesn't work. 11500 communications error is all you get.
This
experience is universal, not isolated. The tech support for
Scansoft
is
C fee
based right from the start $9,95 per incident. This is not fair, as
the
problem is theirs, not their consumers.
I was hoping someone had figured out the solution.


C Price in support is $19.95 USD, but you get one free incident. (Do
C not call
C support unless necessary!

C Downloads can be found here. Just select the correct options and
you
C will be
C taken the a page of downloads for Omnipage Pro.
C http://support.scansoft.com/downloads/default.asp

C The upgrade for Omnipage Pro 14 is through the program only.

C If you are using dialup, connect to your ISP first, then run
Omnipage
C Pro 14
C and update.

C From ScanSoft Support:
C Information:

C This document contains information about ScanSoft OmniPage Pro 14
C Service
C Pack 1 and ScanSoft PDF Printer Service Pack 1 (included with the
C Office
C Edition).

C These updates are available for download through the ScanSoft
Update
C Service. The ScanSoft Update Service is an automatic update service
C included
C with OmniPage Pro 14. To open the ScanSoft Update Service, do the
C following:


C 1.. Click on "Help ScanSoft on the Web Get Latest Update".
C 2.. When the Update Service opens, click "Show Updates" then
click
C "Add"
C on any of the available Service Pack(s) as desired.
C 3.. Click the "Next" button and then use the "Download" button to
C save the
C Service Pack(s) to the computer.
C 4.. Once downloaded, double-click the Service Pack to install
them
C (one at
C a time). Please be sure to close out of all open applications
before
C installing the Service Pack(s), except the service pack download.
C Note: If the "Install Now" button is used instead of the "Download"
C button,
C a message may appear stating that all open applications should be
C closed
C before continuing the installation. All applications can be closed
C except
C for the "Update Service" Internet Explorer Window. The Service
C Pack(s) can
C be successfully installed with this window open by pressing the
C "Ignore"
C button, however all other applications including OmniPage Pro 14
must
C be
C closed.

C The OmniPage Pro 14 installation CD is required to install the
C Service
C Pack(s). If OmniPage Pro 14 was downloaded from our Online Store
C (Digital
C River), the full download is required to install the Service
Pack(s).
C Please
C extract the OmniPage Pro 14 download to a folder on the computer.
C When the
C installation of the Service Pack(s) ask for the OmniPage Pro 14 CD,
C click
C the "Browse" button and select the folder in which the extracted
C OmniPage
C Pro 14 download is located. Click OK and the installation should
C proceed
C without a problem.
C ****** IMPORTANT: THE SERVICE PACK IS ONLY ACCESSIBLE FROM WITHIN
C
C OMNIPAGE
C PRO 14. THIS TECHNOTE DOES NOT HAVE A LINK TO DOWNLOAD A PATCH
C ******


C --
C CSM1
C http://www.carlmcmillan.com
C --

Thanks for the info I've read it myself over and over as have many
others(
in the scansoft forum ). Here is the problem you can't get the update
service to open (your step #1) you get the error code 11500
communication
error.
You just can't get to first base.



C Maybe uninstall OmniPage 14, Reboot, Install OmniPage 14.

C You may have a bad install.

C --
C CSM1
C http://www.carlmcmillan.com
C --

On Scansofts forums at their website, this has been done by many people to
no avail.
The software works great. It just interferes with a few other programs.
reading the service pack description, these thing are corrected with the
service pack.
This problem is wide spread. It is not isolated.

In article ,
says...

Thanks for the info I've read it myself over and over as have many others(
in the scansoft forum ). Here is the problem you can't get the update
service to open (your step #1) you get the error code 11500 communication
error.


I dont know about that situation, but I have encountered several situations
where various programs were unable to access the internet via proxy,
meaning that any popup stopper or firewall type software must be disabled
first, then they work. Seems like the first thing to check.

--
Wayne
http://www.scantips.com "A few scanning tips"

The update service worked as advertised today. I just got the updates and
the bugs were repaired.
I didn't do anything different, today it just decided to work.