CCL ... a force to be reckoned with?

"a force to be reckoned with"

That's what i got told today by a CCL Dealer Sales rep, after
complaining further they haven't even acknowledged an order i placed a
few days ago.

Apparently, it's all down to the "million quid" they've spent on a new
infrastructure.

Shame they didn't just spend a tenner on some doughnuts for the staff
and keep it as it was, at least it was sort of working before.

Now it's just knackered.

However, he then went on to say i wasn't spending enough to continue
dealer with status!!

Unbelievable when the last 3 orders i placed with them, they screwed up
so i cancelled!!

CCL won't be seeing much of my credit card again ....

Previously in uk.comp.vendors, Tx2 said:
That's what i got told today by a CCL Dealer Sales rep, after
complaining further they haven't even acknowledged an order i placed a
few days ago.

They did this to me a few weeks back too. I ordered on the 21st of
October and selected next day delivery; I didn't receive any sort of
confirmation until the 24th and I got the goods on the 27th.

I've always been impressed by CCL before but I'm rather dubious now. Not
only is the service I received worrying, but it would appear to not be a
one-off either. I telephoned them twice during this period and had very
lackluster service ("No, I can't do anything, the order isn't on my
computer yet" on the 23rd!)

--
I'm rocking the suburbs | -=R=-
I take the checks and face the facts |web: http://
That some producer with computers |fscked.co.uk
fixes all my ****ty tracks -- Ben Folds |icq:66545073

In article ,
, a.k.a Richard Gaywood says...

[...]

I've always been impressed by CCL before but I'm rather dubious now.

Yep, me too.
They seem to have really gone downhill in terms of clue.

I sent back a PSU and graphics card that were faulty over ten days ago.
I had to ring CCL to find out what the situation was.

They had decided the graphics card was faulty, and at my request (in a
letter accompanying the RMA) refunded on it. What they hadn't done is
told me of the outcome. So i was sitting like a lemon waiting hear if i
needed to go buy a replacement card or not.

They also had nothing to say on the PSU, except a replacement would be
with me the next day. it wasn't.

On making a further enquiry, it became apparent they had lost the
paperwork, and charged me someone else's delivery charge!

I eventually got the PSU, and a refund of all monies owing, but i will
not be using CCL for anything again unless it's absolutely necessary to
do so for something i can't find elsewhere, and then i'll be giving it a
lot of thought.

I work there... They've just (well, few weeks ago) installed a new order
tracking system. Has a few teething probs but it's being worked on.
Everything should be automated when the new website it launched early next
year.

"Richard Gaywood" wrote in message
.. .
Previously in uk.comp.vendors, Tx2 said:
That's what i got told today by a CCL Dealer Sales rep, after
complaining further they haven't even acknowledged an order i placed a
few days ago.

They did this to me a few weeks back too. I ordered on the 21st of
October and selected next day delivery; I didn't receive any sort of
confirmation until the 24th and I got the goods on the 27th.

I've always been impressed by CCL before but I'm rather dubious now. Not
only is the service I received worrying, but it would appear to not be a
one-off either. I telephoned them twice during this period and had very
lackluster service ("No, I can't do anything, the order isn't on my
computer yet" on the 23rd!)

--
I'm rocking the suburbs
| -=R=-
I take the checks and face the facts |web:
http://
That some producer with computers
|fscked.co.uk
fixes all my ****ty tracks -- Ben Folds
|icq:66545073

In article ,
, a.k.a PabloCreep says...

I work there... They've just (well, few weeks ago) installed a new order
tracking system. Has a few teething probs but it's being worked on.
Everything should be automated when the new website it launched early next
year.


In the meantime the customer gets caused major inconvenience from lack
of communication, poor customer service in respect of not having a clue
where in the system the orders are, and is expected to accommodate lack
of foresight by CCL's choice to upgrade to a system that clearly
wasn't/isn't suitable?

Sorry buddy, but a system that is a fcuked up as the one CCL now employ
is *not* my problem, does not get my sympathy, nor CCL my custom.

Don't apologise - I mostly agree. IMHO it was bad timing and could have
been (can be) handled better. But it's slowly coming together. Slow being
the operative word there.

"Tx2" wrote in message
...
In article ,
, a.k.a PabloCreep says...

I work there... They've just (well, few weeks ago) installed a new
order
tracking system. Has a few teething probs but it's being worked on.
Everything should be automated when the new website it launched early
next
year.


In the meantime the customer gets caused major inconvenience from lack
of communication, poor customer service in respect of not having a clue
where in the system the orders are, and is expected to accommodate lack
of foresight by CCL's choice to upgrade to a system that clearly
wasn't/isn't suitable?

Sorry buddy, but a system that is a fcuked up as the one CCL now employ
is *not* my problem, does not get my sympathy, nor CCL my custom.