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DABS "Warranty Repaired" B-Grade return.



 
 
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  #1  
Old July 1st 09, 06:51 PM posted to uk.comp.vendors
js.b1
external usenet poster
 
Posts: 3
Default DABS "Warranty Repaired" B-Grade return.

Pre Purchase.
- I enquired as to whether a "used" item may be returned in the 7-day
period under ticket #8744-137044426-6115, citing the specific item
link (laptop).
- Dabs to quote "anything you purchase from us can be returned within
7 working days".

So fair enough, I purchased, arrived today, but "Warranty Repaired" it
is not.

Receipt.
- Booting from cold, desktop colours & text appear normal
- A flicker was noticed within a few minutes (not set to auto-dim)
- Some minutes later the laptop jumped to a sudden "whiteout"

Plugging an external monitor into the laptop showed NO such whiteout.
Thinkpad Vantage exhibited the same "whiteout".

Rebooting showed a normal display at first, but then jumped to
"whiteout".
The whiteout is not correctable.


Telephoned Lenovo.
- "Either LCD &/or planar have failed"
- "That a supposed warranty repair has been effected & failed is a
concern"
- "We recommend you return it for a refund"

For a photo of this rather bizarre failure for an Intel GMA:
http://img37.imageshack.us/img37/8408/r61ifail.jpg

That was the first whiteout, after a few more minutes it was total.

Problem.
Dabs website "r" button will not accept a DSR return on this item
because "Customer Too Late for DSD", which is in direct conflict of
the pre-sales communication so I am not happy.

I am awaiting a customer services response, anyone any experience?
  #2  
Old July 12th 09, 09:04 AM posted to uk.comp.vendors
Steve
external usenet poster
 
Posts: 1
Default DABS "Warranty Repaired" B-Grade return.

On Wed, 1 Jul 2009 10:51:05 -0700 (PDT), "js.b1"
wrote:


Problem.
Dabs website "r" button will not accept a DSR return on this item
because "Customer Too Late for DSD", which is in direct conflict of
the pre-sales communication so I am not happy.

I am awaiting a customer services response, anyone any experience?


Do not return it under DSR return it under sale of goods act:

1. it is faulty,
2. you are rejecting the goods
3. you require a refund.
  #3  
Old July 12th 09, 12:56 PM posted to uk.comp.vendors
Rob Morley
external usenet poster
 
Posts: 65
Default DABS "Warranty Repaired" B-Grade return.

On Sun, 12 Jul 2009 09:04:16 +0100
Steve wrote:

On Wed, 1 Jul 2009 10:51:05 -0700 (PDT), "js.b1"
wrote:


Problem.
Dabs website "r" button will not accept a DSR return on this item
because "Customer Too Late for DSD", which is in direct conflict of
the pre-sales communication so I am not happy.

I am awaiting a customer services response, anyone any experience?


Do not return it under DSR return it under sale of goods act:

1. it is faulty,
2. you are rejecting the goods
3. you require a refund.


Agreed. Even if the system did let you DSR it you'd end up paying
for P&P, which you don't want to do when it's their cock-up.

 




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