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#1
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Am I being unreasonable?
On Tue, 15 Jul 2003 16:00:12 -0700, "|||| || | ||||| ||||||||"
wrote: It's not about the money, it's about being charged for checking a mobo whilst it's still under warranty. Is this common practice? Yes. Companies will often charge you a testing fee if no fault is found. -- Mike Jenkins Dreamcast/Gamecube FAQs - http://www.washu.clara.net Private replies to , ta. Mike's Auctions: http://makeashorterlink.com/?W49D31BA1 |
#2
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"|||| || | ||||| ||||||||" wrote in message ... Nine months ago I bought a Gigabyte mobo along with a 246 stick of mem. From day one the machine hasn't really been what I'd consider stable. It would suffer random and frequent reboots, often resulting in loss of data. I didn't do anything about it because the pc it was in was rarely used, and so it wasn't that much of an issue. Recently the pc has been getting more usage, and because of that the reboots have been far more difficult to live with. Last week I decided to bite the bullet and thoroughly test the mobo, swapping processors, cpu fans, psu, graphic cards, hdd and mem. None of which prevented the pc from rebooting. The pc would reboot (not bsod'ing). The other thing it did was corrupt data as it was being installed from various sources. My conclusion was that the board had a dry joint, or that there was an i/o error. The pc itself ran a cool 35 to 45 degrees (5 case fans and a massive cpu fan) so heat wasn't an issue. I removed the board and took it to my supplier for replacement/repair/rma. The engineer insisted that he soak tested it first, and surprise surprise, he couldn't get it to go wrong (I often question whether they soak test things at all). I went to collect the board this morning, and found myself presented with a bill of £35, but as it was me, I could have it for £15.00. It's not about the money, it's about being charged for checking a mobo whilst it's still under warranty. Is this common practice? My last PC did exactly as you describe, only it waited until it was 2 years old (ish) before it started to play up. After much board / HDD swapping it turned out to be the power supply. All the voltage rails checked out ok, so I can assume it had a dry joint somewhere. You could also consider checking the silly stuff: Mains lead from PC to wall socket. The wall socket itself |
#3
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In message , |||| || | |||||
|||||||| writes I removed the board and took it to my supplier for replacement/repair/rma. The engineer insisted that he soak tested it first, and surprise surprise, he couldn't get it to go wrong (I often question whether they soak test things at all). I went to collect the board this morning, and found myself presented with a bill of £35, but as it was me, I could have it for £15.00. It's not about the money, it's about being charged for checking a mobo whilst it's still under warranty. It all hinges on whether the supplier made it clear there would be a charge if found OK. TBH its only right you pay a testing fee if you return defective goods - else the cost of YOUR error is passed on to other customers. But if your certain you testing methods were as thorough as it seems they were contact the Motherboard manufacturer some have Uk testing facilities and if they confirm the fault demand your "testing" fee back. Only company that has ever chareg me a testing fee were Microdirect and that was a fraudulant charge as they only low level formatted a duff HD - then claimed it was perfect and charged me for the privilige of defrauding me.. -- njc AKA (Paypal & nochex e-mail) |
#4
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I went to collect the board this morning, and found myself presented with a
bill of £35, but as it was me, I could have it for £15.00. It's not about the money, it's about being charged for checking a mobo whilst it's still under warranty. Perhaps next time, you`ll remember to use a Megger on the board and some delicate components first... :-} |
#5
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In message , nigel. carron
writes TBH its only right you pay a testing fee if you return defective goods Insert non- into appropriate place? -- njc AKA (Paypal & nochex e-mail) |
#6
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On Wed, 16 Jul 2003 04:46:24 UTC, "|||| || | ||||| ||||||||"
wrote: So tell me..... how does one go about duffing a mobo without it looking as if it's been thrown in the bathtub along with an electric heater? (curious minds want to know Have a look a few weeks ago on comp.sys.ibm.ps2.hardware. But in that case the guy wanted a new mobo and this was his way of getting round his wife's 'NO'! -- Bob Eager rde at tavi.co.uk PC Server 325*4; PS/2s 9585, 8595, 9595*2, 8580*3, P70, PC/AT.. |
#7
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Perhaps next time, you`ll remember to use a Megger on the board and some
delicate components first... :-} I never thought of it. I damn well wish I had. So tell me..... how does one go about duffing a mobo without it looking as if it's been thrown in the bathtub along with an electric heater? (curious minds want to know I can`t imagine a Megger making that much of a splash - they generally kick out 500v with almost no current, so the odds are it`ll blow some chips internally and not be visible. |
#8
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"|||| || | ||||| ||||||||" wrote in message ... On Wed, 16 Jul 2003 00:56:57 +0100, "Julian Hales" wrote: What sort of mobo is it? if its not stable enough for you and rather than trash it maybe its still some use. It's a gigabyte GA7-VRXP (AMD). Having just pulled it out of the stat bag, I'm convinced that the bloody thing hasn't been touched. I'll give it another try on Thursday, I'll let you know what happens. Yes seen that happen, too busy or dont really care to test it. If its still unstable and no use and its not going back for a refund its the sort of thing im looking at, hate to see things binned, would be useful for some things im trying to learn and wouldnt want to screw a decent reliable mobo! |
#9
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In message , |||| || | |||||
|||||||| writes It's a gigabyte GA7-VRXP (AMD). Having just pulled it out of the stat bag, I'm convinced that the bloody thing hasn't been touched. I'll give it another try on Thursday, I'll let you know what happens. I find the Gbyte boards rock solid these days - not had that model in mind. -- njc AKA (Paypal & nochex e-mail) |
#10
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"|||| || | ||||| ||||||||" wrote in message ... On Wed, 16 Jul 2003 00:56:57 +0100, "Julian Hales" wrote: What sort of mobo is it? if its not stable enough for you and rather than trash it maybe its still some use. It's a gigabyte GA7-VRXP (AMD). Which revision do you have? Do you have an NVidia graphics card? How big is your power supply? I've got a revision 1.1 which is rock solid using an ATi 8500 LE graphics card and a 300W power supply. The 1.0 revision is considered more unstable. Things you can try. Swap the graphics card. NVidia ones were particularly bad with my board. It used to lock up during games really frequently. Swapping to an ATi card sorted it. Change the AGP rate to 2x or 1x in the BIOS. You'll never notice any performance degredation. My NVidia card was pretty solid at 2x AGP but would lock up every time at 4x AGP. Slow down the memory timings. This didn't make much difference for me but a lot of people have had success. Get a bigger powers supply. Some people have got a more stable system using a 400W supply. Hope this helps. Dave. Having just pulled it out of the stat bag, I'm convinced that the bloody thing hasn't been touched. I'll give it another try on Thursday, I'll let you know what happens. |
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