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#1
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Dell - WTF?
Ordered a laptop on the 9/9, with a delivery date (on or before) 21/9.
After being stuck in 'pre-production' from the 10/9, no laptop yesterday. Called customer service and was told that the email & status system was down, & my laptop would not be ready for another 7 days. I could call again Monday for an update. Checked the online status today and the delivery date has moved to 25/10!!?!?! I will have to clear my cc bill before I get the goods - not happy. Anyone else have this issue, and/or managed to get upgrades/discounts out of Dell in this situation? SalesGuy |
#2
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Dell - WTF?
"salesguy" wrote in message ... Ordered a laptop on the 9/9, with a delivery date (on or before) 21/9. After being stuck in 'pre-production' from the 10/9, no laptop yesterday. Called customer service and was told that the email & status system was down, & my laptop would not be ready for another 7 days. I could call again Monday for an update. Checked the online status today and the delivery date has moved to 25/10!!?!?! I will have to clear my cc bill before I get the goods - not happy. Anyone else have this issue, and/or managed to get upgrades/discounts out of Dell in this situation? SalesGuy exactly the same problem here. Loads of people are experience the same problem with dell. The issue is the screens there is a glass shortage. I wouldnt hold your breath for 25/10 either, mines been delayed/changed 3 times. I did get a £50 refund offered but ive cancelled the order now as i cant wait any longer for it |
#3
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Dell - WTF?
"/Tx2" wrote in message
T... Loads of people are experience the same problem with dell. You can cite your source for this information can you? I've seen quite a few threads about delays from Dell due to some glass shortage. Obviously this is a tiny fraction of their sales, and I've nothing against Dell - I'm looking to make a purchase from them myself. |
#4
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Dell - WTF?
"/Tx2" wrote in message T... On Sun, 23 Sep 2007 12:38:15 +0100 Mike from the village of felt we might be interested in the following... Loads of people are experience the same problem with dell. You can cite your source for this information can you? google is your friend http://www.channelregister.co.uk/200...ents_shortage/ -- regards |
#5
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Dell - WTF?
"/Tx2" wrote in message
... Indeed, and the article highlights that it isn't just Dell that faced these problems. No-one said it was... since the poster *ordered* with Dell though, that could be why the focus is on Dell. You asked him to cite his sources, he did, not really an 'indeed' situation. Why the weird fanboyism over Dell? No-one's judging you that you spent a lot of money on an XPS system with them, if anything we're deeply impressed and envious. You don't have to be on the defensive on their behalf. |
#6
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Dell - WTF?
"/Tx2" wrote in message
T... On Sun, 23 Sep 2007 12:38:15 +0100 Mike google is your friend http://www.channelregister.co.uk/200...ents_shortage/ Indeed, and the article highlights that it isn't just Dell that faced these problems. Its a world wide problem with all commodities and minerals. The year before last it was the minerals used in loft insulation. This Year its electronics and ores. The Asia Pacific and China in particular are eating up more and more just look at the metal prices - scrap cars are now worth 60 quid just for the cats alone.Next year it will be processed foods with the price to match just look at the price of copper pipe up about 4 quid a 3m length. If Dell cannot supply in the timeframe that your looking at then the only other option is to spec out a alternatives from different manufacturers and buy one from a box shifter who has stock either locally or online.. -- regards |
#7
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Dell - WTF?
On Sat, 22 Sep 2007 09:49:31 +0100, "salesguy"
wrote: Ordered a laptop on the 9/9, with a delivery date (on or before) 21/9. After being stuck in 'pre-production' from the 10/9, no laptop yesterday. Called customer service and was told that the email & status system was down, & my laptop would not be ready for another 7 days. I could call again Monday for an update. Checked the online status today and the delivery date has moved to 25/10!!?!?! I will have to clear my cc bill before I get the goods - not happy. Anyone else have this issue, and/or managed to get upgrades/discounts out of Dell in this situation? SalesGuy I ordered a Latitude D830 late Aug only to be told the initial 7/10 days would have to be extended. I then can celled & bought an HP. Guess what arrived last week? Told Dell they'd have to collect it. They offered 50% off a printer (if I'd wanted a printer from Dell I would have ordered it with the Latitude). Dell said they would collect today (25/9). No collection. I've been buying Dell since the 286. Not sure whether I'll buy another. This was the last in a (recent) string of bad service experiences. Customer service disappeared when Irish accents disappeared at the end of the phone lines. -- Peter Langley |
#8
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Dell - WTF?
On Sat, 22 Sep 2007 09:49:31 +0100, "salesguy"
wrote: Ordered a laptop on the 9/9, with a delivery date (on or before) 21/9. After being stuck in 'pre-production' from the 10/9, no laptop yesterday. Called customer service and was told that the email & status system was down, & my laptop would not be ready for another 7 days. I could call again Monday for an update. Checked the online status today and the delivery date has moved to 25/10!!?!?! I will have to clear my cc bill before I get the goods - not happy. Anyone else have this issue, and/or managed to get upgrades/discounts out of Dell in this situation? SalesGuy I ordered a Latitude D830 late Aug only to be told the initial 7/10 days would have to be extended. I then can celled & bought an HP. Guess what arrived last week? Told Dell they'd have to collect it. They offered 50% off a printer (if I'd wanted a printer from Dell I would have ordered it with the Latitude). Dell said they would collect today (25/9). No collection. I've been buying Dell since the 286. Not sure whether I'll buy another. This was the last in a (recent) string of bad service experiences. Customer service disappeared when Irish accents disappeared at the end of the phone lines. -- Peter Langley |
#9
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Dell - WTF?
I was just thinking how wonderful life was, when opened
his gob and said: I've been buying Dell since the 286. FWIW, my first and last Dell was a P133 bought in 1995. Found the invoice recently, £2,250 approx it cost. -- Cheers, Guy ** Stress - the condition brought about by having to ** resist the temptation to beat the living daylights ** out of someone who richly deserves it. |
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