PC World

In article , darren.rees2
@PANTS.NTLWORLD.COM says...
snip
As I walked away, he called after me, 'Have a nice day' in a desultory
voice.
Nice customer relations.
All he needed to say was, 'Yup, I guess we should stock DVI cables, I'll put
in a request'.
This is what happened at Comet, Dixons and Maplins.

Talking of Maplin, that's a good shop to buy something and then be able to
return it if it's not suitable for your purposes, even if the item isn't
faulty.

Although they do this as standard, I make a point of stating what it's for so
when I take it back I can say I bought it for that purpose and made mention of
it to the guy who sold it to me, so that gives you a comfortable backup.
--

Dom Robinson Gamertag: DVDfever email: dom at dvdfever dot co dot uk
/* http://DVDfever.co.uk (editor)
/* 935 DVDs, 259 games, 33 videos, 67 cinema films, 69 CDs, laserdiscs & news
/* tomb raider angel of darkness, hulk, 24, speed kings, hitcher, phone booth
"Organiser Eric Amy hit out today after just four people showed up for
a public meeting to fight apathy in Dorchester" - Dorset Evening Echo

In article ,
says...
Well, it's good to see that these companies operate a goodwill notion
for customers who readily spend thousands of pounds. I have since
realised that they are the most expensive PC retailer going just
about
snip

How come you've only just *since* noticed this? Surely it's readily apparent
the first time you walk into one of their stores?
--

Dom Robinson Gamertag: DVDfever email: dom at dvdfever dot co dot uk
/* http://DVDfever.co.uk (editor)
/* 935 DVDs, 259 games, 33 videos, 67 cinema films, 69 CDs, laserdiscs & news
/* tomb raider angel of darkness, hulk, 24, speed kings, hitcher, phone booth
"Organiser Eric Amy hit out today after just four people showed up for
a public meeting to fight apathy in Dorchester" - Dorset Evening Echo

"Aymen" wrote in message
om...

Don't feel obliged to give them a full explanation of the problem. Just play
dumb & tell them its faulty and you want a full refund. They don't really
have the technical ability to argue with you, and they don't usually bother
to test returned items, they normally just give in and give a refund.

On a couple of occasions I have returned stuff to PC World with
compatibility problems, but each time I have told them simply "It doesn't
work" with no further explanation. They've always given me a refund.

Nick

On Fri, 01 Aug 2003 16:25:04 +0100, Paul Hopwood
wrote:

"David Baxter" wrote:

As I understand it, you can return most items within 7 days for a refund,
whatever your reasons are.

Maybe someone else here could clarify this?

Only true for "Distance Selling" where you did not have opportunity to
inspect the goods prior the purchase.

PC World have a 7 day "no quibble" returns policy. Dunno if its still
in force though. As long as you return the item in as new condition
(appart from opening the box to test the item of course) then its
supposed to be fine. I've had to do this with a GeForce4 card that
would not work with my mobo. They even do it on price matched goods
too.
--
This post does not reflect the opinions of all saggy cloth
cats be they a bit loose at the seams or not
GSX600F - Matilda the (now) two eared teapot, complete with
white gaffer tape, though no rectal chainsaw

On Fri, 1 Aug 2003 20:51:59 +0100, Dom Robinson
wrote:

In article ,
says...
despite the fact that my family has spent in just under ten
thousand pounds at that particular chain.

snip

If anyone has any thoughts, I'd welcome them.

Going on the above statement, my question is "Are you mental?"

Why the hell would anyone spend money at Dixons or one of their stores?
Usually people learn after the first purchase or two, but you're continually
throwing good money at a bad trader. Do yourself a favour and shop elsewhere -
anywhere else, in fact.

Oddly enough over the years, Dixons have provided some of the best
service I have had. OK they are not technically savvy, (appart from
some of them that really know, say the camera products for instance),
but when ever I have had problems they have always been quick to
resolve them (such as the camera that got trashed by the nipper, twice
and was fixed under the extended warranty). Of course it may well be
significantly different depending on which branch/member of staff you
get.

One of the staff at a local Dixons is a right jerk that we always
avoid, she is very abrupt and condesending, dunno if she has left
though by now.

As for Currys, I'd never touch them again after they way their service
department treated us.
--
This post does not reflect the opinions of all saggy cloth
cats be they a bit loose at the seams or not
GSX600F - Matilda the (now) two eared teapot, complete with
white gaffer tape, though no rectal chainsaw

In article ,
says...
As for Currys, I'd never touch them again after they way their service
department treated us.

But they all use Mastercare, since they're all the same shop just with
different names.
--

Dom Robinson Gamertag: DVDfever email: dom at dvdfever dot co dot uk
/* http://DVDfever.co.uk (editor)
/* 937 DVDs, 259 games, 33 videos, 67 cinema films, 69 CDs, laserdiscs & news
/* catch me if you can, terminator 3, brute force, punch drunk love, shield s1
"Organiser Eric Amy hit out today after just four people showed up for
a public meeting to fight apathy in Dorchester" - Dorset Evening Echo