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#61
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#62
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#63
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In article 3,
Jesper Monsted wrote: .... If it happens to lose data (for example because the field service and support team of the vendor who put it together and manages for you f***ed up, which does happen in real life), the CEO of the vendor will call your CIO, and offer to kiss any bodypart the CIO wants to have kissed ... not to mention some major financial apologies. In this environment, quietly marking a sector bad would be tantamount to treason, and might even start a lawsuit. Hmm, we got an "Oops, sorry" when a midrange storage system by one of the three-letter-guys experienced a double disk fault in a RAID 5. You bought *** midrange *** hardware. You got the midrange treatment. That's like a Travelodge (not quite as bad as Motel 6). If you wanted the Ritz-Carlton treatment, you would have to buy high-end hardware (Lightning, XP, Symmetrix, Shark, high-end Sun, whatever it is called). Probably even pay for the complete end-to-end treatment (get both implementation aid and services from the same vendor). I happen to know several stories where the CEOs of the big computer companies had to talk to customers directly, after data loss incidents. Typically happens if the fault of the data loss is clearly with the vendor (human error that is clearly identifiable, for example screwup by the local field apps engineer, or shipping faulty firmware on the disk array). If the fault can be pointed at other vendors (for example Seagate or Hitachi or Maxtor or Quantum disks), the customer is out of luck. In the real world, finding the root cause of a data loss is often quite difficult, as there are often multiple problems cooperating (for example, one disk failure, one backplane or FC failure, plus a bug in the firmware that temporarily lost the fault tolerance, and then the engineer trying an untested workaround). Life is not black and white; there are lots of shades of gray. -- The address in the header is invalid for obvious reasons. Please reconstruct the address from the information below (look for _). Ralph Becker-Szendy _firstname_@lr _dot_ los-gatos _dot_ ca.us |
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#65
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#66
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Malcolm Weir wrote in
: If the fault can be pointed at other vendors (for example Seagate or Hitachi or Maxtor or Quantum disks), the customer is out of luck. If you happen to run into an old-time EMC person, ask them about NEC disk drives.... Ask an HDS representative how it works now, and they should take the blame for any data loss caused by hardware or software delivered by them. -- /Jesper Monsted |
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