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#1
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Acer service quality in UK?
My girlfriend's Acer Ferrari laptop was picked up two weeks ago today by
courier for "repair" while still under warranty. The only fault was that the lettering was wearing off several of the keys. This was explained to Acer when she phoned to report the problem. The laptop has not been returned and on contacting them today they say "awaiting parts" and cannot give a timeframe for availability. It was the same story on Monday this week. There is no diagnosis required or anything complicated - it is simply a case of replacing a few keys or better still, the whole keyboard. I would imagine the Ferrari shares its keyboard design with several others in the Acer range and find it hard to believe they can't source a replacement within two weeks. What is other people's experience? Is there anything she can realistically do to speed things up? This seems like truly appalling customer service to me. Cheers, Tim. |
#2
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I had to send my acer notebook back to them 3 times with 1 month
because they didn't diagnose or fix the problem properly. I'll not buy Acer anymore. On Fri, 25 Feb 2005 11:54:49 -0000, "Tiny Tim" wrote: My girlfriend's Acer Ferrari laptop was picked up two weeks ago today by courier for "repair" while still under warranty. The only fault was that the lettering was wearing off several of the keys. This was explained to Acer when she phoned to report the problem. The laptop has not been returned and on contacting them today they say "awaiting parts" and cannot give a timeframe for availability. It was the same story on Monday this week. There is no diagnosis required or anything complicated - it is simply a case of replacing a few keys or better still, the whole keyboard. I would imagine the Ferrari shares its keyboard design with several others in the Acer range and find it hard to believe they can't source a replacement within two weeks. What is other people's experience? Is there anything she can realistically do to speed things up? This seems like truly appalling customer service to me. Cheers, Tim. |
#3
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"Tiny Tim" wrote in message ... My girlfriend's Acer Ferrari laptop was picked up two weeks ago today by courier for "repair" while still under warranty. The only fault was that the lettering was wearing off several of the keys. This was explained to Acer when she phoned to report the problem. The laptop has not been returned and on contacting them today they say "awaiting parts" and cannot give a timeframe for availability. It was the same story on Monday this week. There is no diagnosis required or anything complicated - it is simply a case of replacing a few keys or better still, the whole keyboard. I would imagine the Ferrari shares its keyboard design with several others in the Acer range and find it hard to believe they can't source a replacement within two weeks. What is other people's experience? Is there anything she can realistically do to speed things up? This seems like truly appalling customer service to me. Cheers, Tim. google is your friend. it is widely known acer aftersales is appauling, more than likely it will come back in a worse state then it was sent.. i wouldnt ever buy acer. |
#4
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"Mike" wrote in message ... "Tiny Tim" wrote in message ... My girlfriend's Acer Ferrari laptop was picked up two weeks ago today by courier for "repair" while still under warranty. The only fault was that the lettering was wearing off several of the keys. This was explained to Acer when she phoned to report the problem. The laptop has not been returned and on contacting them today they say "awaiting parts" and cannot give a timeframe for availability. It was the same story on Monday this week. There is no diagnosis required or anything complicated - it is simply a case of replacing a few keys or better still, the whole keyboard. I would imagine the Ferrari shares its keyboard design with several others in the Acer range and find it hard to believe they can't source a replacement within two weeks. What is other people's experience? Is there anything she can realistically do to speed things up? This seems like truly appalling customer service to me. Cheers, Tim. google is your friend. it is widely known acer aftersales is appauling, more than likely it will come back in a worse state then it was sent.. i wouldnt ever buy acer. Yep, I've seen past complaints and just wondered if maybe they were getting any better more recently. We did take photographs of it before sending it off, for proof of condition, so if it comes back f#####d up then we'll have something to back us up. Any idea what we can do to get a more reasonable response from them? They are too far away to make a personal visit practical. |
#5
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"Tiny Tim" wrote in message ... "Mike" wrote in message ... "Tiny Tim" wrote in message ... My girlfriend's Acer Ferrari laptop was picked up two weeks ago today by courier for "repair" while still under warranty. The only fault was that the lettering was wearing off several of the keys. This was explained to Acer when she phoned to report the problem. The laptop has not been returned and on contacting them today they say "awaiting parts" and cannot give a timeframe for availability. It was the same story on Monday this week. There is no diagnosis required or anything complicated - it is simply a case of replacing a few keys or better still, the whole keyboard. I would imagine the Ferrari shares its keyboard design with several others in the Acer range and find it hard to believe they can't source a replacement within two weeks. What is other people's experience? Is there anything she can realistically do to speed things up? This seems like truly appalling customer service to me. Cheers, Tim. google is your friend. it is widely known acer aftersales is appauling, more than likely it will come back in a worse state then it was sent.. i wouldnt ever buy acer. Yep, I've seen past complaints and just wondered if maybe they were getting any better more recently. We did take photographs of it before sending it off, for proof of condition, so if it comes back f#####d up then we'll have something to back us up. Any idea what we can do to get a more reasonable response from them? They are too far away to make a personal visit practical. There's non unfortunately, its sit and wait.. You just have to go along with it and see what happens. |
#6
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As someone who has to errrr fix Acer machines I can agree their aftersales
is appauling on their so called next business day repair customers have to wait anywhere upto 3 months and then they have no idea when we are coming, moral of the story is Never Buy an Acer unless you live around the corner from the Collect and repair depot which is down in Exeter "Mike" wrote in message ... "Tiny Tim" wrote in message ... "Mike" wrote in message ... "Tiny Tim" wrote in message ... My girlfriend's Acer Ferrari laptop was picked up two weeks ago today by courier for "repair" while still under warranty. The only fault was that the lettering was wearing off several of the keys. This was explained to Acer when she phoned to report the problem. The laptop has not been returned and on contacting them today they say "awaiting parts" and cannot give a timeframe for availability. It was the same story on Monday this week. There is no diagnosis required or anything complicated - it is simply a case of replacing a few keys or better still, the whole keyboard. I would imagine the Ferrari shares its keyboard design with several others in the Acer range and find it hard to believe they can't source a replacement within two weeks. What is other people's experience? Is there anything she can realistically do to speed things up? This seems like truly appalling customer service to me. Cheers, Tim. google is your friend. it is widely known acer aftersales is appauling, more than likely it will come back in a worse state then it was sent.. i wouldnt ever buy acer. Yep, I've seen past complaints and just wondered if maybe they were getting any better more recently. We did take photographs of it before sending it off, for proof of condition, so if it comes back f#####d up then we'll have something to back us up. Any idea what we can do to get a more reasonable response from them? They are too far away to make a personal visit practical. There's non unfortunately, its sit and wait.. You just have to go along with it and see what happens. |
#7
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Fixer wrote:
As someone who has to errrr fix Acer machines I can agree their aftersales is appauling on their so called next business day repair customers have to wait anywhere upto 3 months and then they have no idea when we are coming, moral of the story is Never Buy an Acer unless you live around the corner from the Collect and repair depot which is down in Exeter IS it? I live in exeter and I certainly didn't know that. where it be then? -- Lithium ion internal and external batteries. Internal from £30 External from £75 (trade) All batteries factory new and guaranteed. http://www.surfbaud.co.uk/ |
#8
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Its a company called ECS or something like that
"Guy Fawkes" wrote in message ... Fixer wrote: As someone who has to errrr fix Acer machines I can agree their aftersales is appauling on their so called next business day repair customers have to wait anywhere upto 3 months and then they have no idea when we are coming, moral of the story is Never Buy an Acer unless you live around the corner from the Collect and repair depot which is down in Exeter IS it? I live in exeter and I certainly didn't know that. where it be then? -- Lithium ion internal and external batteries. Internal from £30 External from £75 (trade) All batteries factory new and guaranteed. http://www.surfbaud.co.uk/ |
#10
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OPPPPPPPPPPssss dropped a total bollock there. actually its in Plymouth and
the companies called Esplex full address is Unit M, Eagle Road, Langage Business ~Park, Plympton , Plymouth, Devon. PL7 5JY. Tel number is 01752 515515. Web address is www.esplex.com and email is "Guy Fawkes" wrote in message ... Fixer wrote: As someone who has to errrr fix Acer machines I can agree their aftersales is appauling on their so called next business day repair customers have to wait anywhere upto 3 months and then they have no idea when we are coming, moral of the story is Never Buy an Acer unless you live around the corner from the Collect and repair depot which is down in Exeter IS it? I live in exeter and I certainly didn't know that. where it be then? -- Lithium ion internal and external batteries. Internal from £30 External from £75 (trade) All batteries factory new and guaranteed. http://www.surfbaud.co.uk/ |
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