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Ebuyer Attrocious Customer Service
Ebuyer has appalling customer service standards.
Firstly I'll state that in the past I've ordered from Ebuyer and not had a problem as the items have always arrived on time. But now I need their customer services there's a huge problem as I've found out to my cost. Basically it seems to me there's no customer services at Ebuyer or if there is they're totally ignorant by ignoring my attempts to contact them on that crap e-notes system. They haven't had the common decency to reply to me. The problem is that Ebuyer have told me that the item I ordered has been despatched to me by Royal Mail and they helpfully gave me the reference number of the package. Two weeks after the alleged despatch it's still failed to turn up. I've contacted Royal Mail with the reference number to be told that there's no record of an audit trail for the item and it's not entered into the Royal Mail system. This leads to the conclusion it's not actually been despatched. Further evidence it's not in the Royal Mail system is that a card through the door if they are unsuccessful in delivering an item plus I've checked with the local sorting office and they're not holding any items for collection for me. So a letter has now been despatched, by first class recorded delivery, to Ebuyer (addressed to Paul Cusack) demanding that the item is now sent to me without any further delay. I know one part of their website states they don't like you to contact them by any other means than e-notes so why don't the ignorant customer services reply to you? If the letter doesn't have the desired effect the next step is to report them for taking a credit card payment without sending the goods which is against the agreement for credit cards. I've already informed my credit card issuer of the situation and the payment will be reversed in the next few days if Ebuyer doesn't respond with sending the item. It seems like Ebuyer is good if you don't come up against any problems you have to contact them about. When you do need to contact them then they are totally crap giving an atrocious service. |
#2
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"Stephen" wrote in
: It seems like Ebuyer is good if you don't come up against any problems you have to contact them about. When you do need to contact them then they are totally crap giving an atrocious service. I get the impression you knew this already. You roll the dice My ebuyer orders are usually well below 20GBP! -- Lordy |
#3
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Order from eBuyer when *and only when*
1. You don't mind when the order arrives 2. You don't mind it being delivered by Initial Shítty-Link 3. You don't mind not having a telephone number to call or an address to write to, and are happy with monkey's answering your eNotes with 24-48 hour intervals. -- Liddle Feesh *fap fap fap fap* |
#4
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Liddle Feesh wrote in
: Order from eBuyer when *and only when* 1. You don't mind when the order arrives 2. You don't mind it being delivered by Initial Sh¡tty-Link 3. You don't mind not having a telephone number to call or an address to write to, and are happy with monkey's answering your eNotes with 24-48 hour intervals. 4. You dont mind "writing it off" to save the stress! -- Lordy |
#5
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On Wed, 15 Dec 2004 23:38:22 GMT, "Stephen"
wrote: Ebuyer has appalling customer service standards. Firstly I'll state that in the past I've ordered from Ebuyer and not had a problem as the items have always arrived on time. But now I need their customer services there's a huge problem as I've found out to my cost. Basically it seems to me there's no customer services at Ebuyer or if there is they're totally ignorant by ignoring my attempts to contact them on that crap e-notes system. They haven't had the common decency to reply to me. snipped ..... I have a similar problem ..Ordered an item a wek ago,selected Standard Delivery and was due to recieve it on 15/12 ...Tracking showed it to be due for despatch on 14/12 and it did arrive by City Link on 15/12 as expected ...Seems that Standard Delivery items get delayed then still get sent by Next Day Delivery so they arrive on the chosen date...... I sent an e-mnote to Ebuyer to clarify why they do this and all I got was a reply saying something like .".I see you order has been depatched ....goodbye"...When I responded by asking for further clarification I got this . " Due to the upturn in our order volumes we are currently experiencing a 1-2 day backlog on our Standard - Super saver delivery orders and some Priority service orders. Our dispatch teams are working round the clock to clear these backlogs and we are currently recruiting to relieve and balance the extra workload. We expect to have the current volumes under control very shortly ". I give up.... Stuart --------- Remove YOURPANTS before E-mailing Me |
#6
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"Stuart" wrote in message news I have a similar problem ..Ordered an item a wek ago,selected Standard Delivery and was due to recieve it on 15/12 ...Tracking showed it to be due for despatch on 14/12 and it did arrive by City Link on 15/12 as expected ...Seems that Standard Delivery items get delayed then still get sent by Next Day Delivery so they arrive on the chosen date...... I sent an e-mnote to Ebuyer to clarify why they do this and all I got was a reply saying something like .".I see you order has been depatched ...goodbye"...When I responded by asking for further clarification I got this . " Due to the upturn in our order volumes we are currently experiencing a 1-2 day backlog on our Standard - Super saver delivery orders and some Priority service orders. Our dispatch teams are working round the clock to clear these backlogs and we are currently recruiting to relieve and balance the extra workload. We expect to have the current volumes under control very shortly ". I give up.... Stuart --------- Just as a matter of interest, if Ebuyer delivered the item on the day they said they would, what is the problem? Is there really any point in adding to the mess of their enotes system when you have nothing to complain about? tony |
#7
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tony_s wrote:
"Stuart" wrote in message news I have a similar problem ..Ordered an item a wek ago,selected Standard Delivery and was due to recieve it on 15/12 ...Tracking showed it to be due for despatch on 14/12 and it did arrive by City Link on 15/12 as expected ...Seems that Standard Delivery items get delayed then still get sent by Next Day Delivery so they arrive on the chosen date...... I sent an e-mnote to Ebuyer to clarify why they do this and all I got was a reply saying something like .".I see you order has been depatched ...goodbye"...When I responded by asking for further clarification I got this . " Due to the upturn in our order volumes we are currently experiencing a 1-2 day backlog on our Standard - Super saver delivery orders and some Priority service orders. Our dispatch teams are working round the clock to clear these backlogs and we are currently recruiting to relieve and balance the extra workload. We expect to have the current volumes under control very shortly ". I give up.... Stuart --------- Just as a matter of interest, if Ebuyer delivered the item on the day they said they would, what is the problem? Is there really any point in adding to the mess of their enotes system when you have nothing to complain about? tony and he's had explanations in his own thread on the subject as to why ebuyer do this. I also referred him to search for a thread in this group that IIRC explains it all. I also believe that many online operators work this way, ebuyer are not alone. Also, Stuart, who the **** cares if ebuyer wont explain to you their delivery policy - policies are for the company to formulate and work to. Since it appears to be working in your case then why bother? g. |
#8
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"Fat Freddy's Cat" wrote in message
... tony_s wrote: "Stuart" wrote in message news I have a similar problem ..Ordered an item a wek ago,selected Standard Delivery and was due to recieve it on 15/12 ...Tracking showed it to be due for despatch on 14/12 and it did arrive by City Link on 15/12 as expected ...Seems that Standard Delivery items get delayed then still get sent by Next Day Delivery so they arrive on the chosen date...... I sent an e-mnote to Ebuyer to clarify why they do this and all I got was a reply saying something like .".I see you order has been depatched ...goodbye"...When I responded by asking for further clarification I got this . " Due to the upturn in our order volumes we are currently experiencing a 1-2 day backlog on our Standard - Super saver delivery orders and some Priority service orders. Our dispatch teams are working round the clock to clear these backlogs and we are currently recruiting to relieve and balance the extra workload. We expect to have the current volumes under control very shortly ". I give up.... Stuart --------- Just as a matter of interest, if Ebuyer delivered the item on the day they said they would, what is the problem? Is there really any point in adding to the mess of their enotes system when you have nothing to complain about? tony and he's had explanations in his own thread on the subject as to why ebuyer do this. I also referred him to search for a thread in this group that IIRC explains it all. I also believe that many online operators work this way, ebuyer are not alone. Also, Stuart, who the **** cares if ebuyer wont explain to you their delivery policy - policies are for the company to formulate and work to. Since it appears to be working in your case then why bother? To be honest if Ebuyer had of delayed the item and sent it out as a next day delivery to meet the stated delivery date then I certainly wouldn't have had a problem with this. The problem for me is that all the evidence I have so far gained points to the item not being sent at all by the Ebuyer arseholes. To cap it all it's looking as if the arseholes at Ebuyer are also refusing delivery of my registered post letter. It seems that they don't want any contact. This company is by far the worst I've ever dealt with. They're totally ****e with no service at all. |
#9
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Liddle Feesh wrote in message
... Order from eBuyer when *and only when* 1. You don't mind when the order arrives 2. You don't mind it being delivered by Initial Shítty-Link It was being delivered by Royal Mail who haven't any record of the item entering their system let alone any audit trail. This evidence seems to strongly suggest the item hasn't ever been sent. 3. You don't mind not having a telephone number to call or an address to write to, and are happy with monkey's answering your eNotes with 24-48 hour intervals. I wouldn't mind if the monkeys did actually answer the e-notes within 24-48 hours. The arseholes haven't answered any in almost two weeks. Total ignorant *******s! |
#10
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"Stephen" wrote in message
... Ebuyer has appalling customer service standards. Firstly I'll state that in the past I've ordered from Ebuyer and not had a problem as the items have always arrived on time. But now I need their customer services there's a huge problem as I've found out to my cost. Basically it seems to me there's no customer services at Ebuyer or if there is they're totally ignorant by ignoring my attempts to contact them on that crap e-notes system. They haven't had the common decency to reply to me. The problem is that Ebuyer have told me that the item I ordered has been despatched to me by Royal Mail and they helpfully gave me the reference number of the package. Two weeks after the alleged despatch it's still failed to turn up. I've contacted Royal Mail with the reference number to be told that there's no record of an audit trail for the item and it's not entered into the Royal Mail system. This leads to the conclusion it's not actually been despatched. Further evidence it's not in the Royal Mail system is that a card through the door if they are unsuccessful in delivering an item plus I've checked with the local sorting office and they're not holding any items for collection for me. So a letter has now been despatched, by first class recorded delivery, to Ebuyer (addressed to Paul Cusack) demanding that the item is now sent to me without any further delay. I know one part of their website states they don't like you to contact them by any other means than e-notes so why don't the ignorant customer services reply to you? If the letter doesn't have the desired effect the next step is to report them for taking a credit card payment without sending the goods which is against the agreement for credit cards. I've already informed my credit card issuer of the situation and the payment will be reversed in the next few days if Ebuyer doesn't respond with sending the item. It seems like Ebuyer is good if you don't come up against any problems you have to contact them about. When you do need to contact them then they are totally crap giving an atrocious service. As an update it's now looking as if the arseholes at Ebuyer have actually deleted all the e-notes I've left for them. What a bunch of cowboy *******. |
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