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#1
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Buying from other vendor through Amazon
I go to Amazon UK for an MP3 player.
I find Amazon lists an MP3 player which will be supplied by Pixmania. I would like to know this ..... Is Amazon acting as an agent (so my contract is with Pixmania) or as a reseller (so my contract with Amazon)? Comments suggest Pixmania is generally ok but when things go wrong (like lost packages from France or non-UK spec equipment) then they do not answer email and do not fix things quickly. All in all, would you use them? |
#2
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Buying from other vendor through Amazon
"Sandi" wrote in message . com... I go to Amazon UK for an MP3 player. I find Amazon lists an MP3 player which will be supplied by Pixmania. I would like to know this ..... Is Amazon acting as an agent (so my contract is with Pixmania) or as a reseller (so my contract with Amazon)? Comments suggest Pixmania is generally ok but when things go wrong (like lost packages from France or non-UK spec equipment) then they do not answer email and do not fix things quickly. All in all, would you use them? I wouldn't touch them. I'd rather pay slightly more and get it from Amazon direct if they have an alternative. |
#3
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Buying from other vendor through Amazon
Sandi wrote:
I go to Amazon UK for an MP3 player. I find Amazon lists an MP3 player which will be supplied by Pixmania. I would like to know this ..... Is Amazon acting as an agent (so my contract is with Pixmania) or as a reseller (so my contract with Amazon)? Comments suggest Pixmania is generally ok but when things go wrong (like lost packages from France or non-UK spec equipment) then they do not answer email and do not fix things quickly. All in all, would you use them? My one experience of buying through an Amazon "partner" was not with Pixmania, but was unsatisfactory to a degree that would stop me from doing it again. The item mysteriously increased in price during the transaction. It was delivered very poorly packaged from a residential address, and took much longer to arrive than promised. In general, I get a better service from eBayers! Chris -- Remove prejudice to reply. |
#4
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Buying from other vendor through Amazon
Sandi wrote: I go to Amazon UK for an MP3 player. I find Amazon lists an MP3 player which will be supplied by Pixmania. I would like to know this ..... Is Amazon acting as an agent (so my contract is with Pixmania) or as a reseller (so my contract with Amazon)? Comments suggest Pixmania is generally ok but when things go wrong (like lost packages from France or non-UK spec equipment) then they do not answer email and do not fix things quickly. All in all, would you use them? i'd just go direct to pixmania. amazon cocked up my xmas order for a new camera, which as it turned out, was being supplied via pixmania. Amazon said "in stock: 2-3 days delivery", so I paid an extra 7 quid for next business day delivery. 3 days later: no camera. Phone amazon, get put through to Bangalore, and am told that it's definitely been ordered - will have it a few days later. When I moaned about the extra I'd paid for quick delivery I was on hold for 10 minutes, then advised that it was actually shipping from Pixmania_UK (an Amazon seller) - when I checked the details of my transaction, this was correct. They refunded the extra I'd paid for rapid shipment. I then got an email with an estimated ship date of a few days in the past. I then phoned Pixmania with the Amazon reference number to be told they had no record of the order - Amazon hadn't placed it as it turns out. I phoned Amazon bangalore again, and after being on the phone for 20 minutes eventually was told that the camera was now being sold direct from Amazon, after a 3-4 WEEK wait. Gee, thanks for nothing. I then cancelled my order with Amazon, and ordered it straight from Pixmania and got it in 3 days. No manual, admittedly, but with a UK 13 amp plug... I've always had great service from Amazon in the past but they *really* irritated me this time. Ric |
#5
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Buying from other vendor through Amazon
"Sandi" wrote in message . com... I go to Amazon UK for an MP3 player. I find Amazon lists an MP3 player which will be supplied by Pixmania. I would like to know this ..... Is Amazon acting as an agent (so my contract is with Pixmania) or as a reseller (so my contract with Amazon)? Comments suggest Pixmania is generally ok but when things go wrong (like lost packages from France or non-UK spec equipment) then they do not answer email and do not fix things quickly. All in all, would you use them? Have bought books through Amazon, both as seller and agent. Had good fast delivery from both angles. In fact some of the people Amazon act for as agents are in Malaysia/Hong Kong etc and were extremely professional in dealing with my requests. Pixmania, I have used direct and found no problem with. Sometimes you have to be patient and sometimes you need to email and phone to resolve issues. My purchases with them have been OK. |
#6
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Buying from other vendor through Amazon
Sandi wrote:
I go to Amazon UK for an MP3 player. I find Amazon lists an MP3 player which will be supplied by Pixmania. I would like to know this ..... Is Amazon acting as an agent (so my contract is with Pixmania) or as a reseller (so my contract with Amazon)? Comments suggest Pixmania is generally ok but when things go wrong (like lost packages from France or non-UK spec equipment) then they do not answer email and do not fix things quickly. All in all, would you use them? I once tried to use Pixmania to buy a video camera, and I won't ever make that mistake again. They took the money from my account and then decided to cancel the order. Getting the refund was a long, drawn out affair. It took several emails and phone calls to them and to my bank over the course of a couple of months to get me back to where I started. |
#7
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Buying from other vendor through Amazon
"Sandi" wrote in message . com... I go to Amazon UK for an MP3 player. I find Amazon lists an MP3 player which will be supplied by Pixmania. I would like to know this ..... Is Amazon acting as an agent (so my contract is with Pixmania) or as a reseller (so my contract with Amazon)? Comments suggest Pixmania is generally ok but when things go wrong (like lost packages from France or non-UK spec equipment) then they do not answer email and do not fix things quickly. All in all, would you use them? I recently bought some Headphones from another seller via Amazon. 3 weeks later they hadn't turned up. Amazon aren't interested unless x number of days has gone (I think it's 30). I emailed the seller 3 times and received no reply. I left a negative on the site and the headphones arrived on the last day possible before Amazon would get involved. (I removed the negative.) Bizarrely I received another set 4 days later. Anyway, I won't be dealing with a non Amazon seller for anything other than books in the future. Oh, and Pixmania have an awful reputation for service. |
#8
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Buying from other vendor through Amazon
I would like to know this ..... Is Amazon acting as an agent (so my contract is with Pixmania) or as a reseller (so my contract with Amazon)? After my attempts to buy from Amazon before Christmas I would rather use a marketplace seller. Ordered 5 items from Amazon on 24th November (all Christmas presents so no rush), all were in stock and I chose the budget delivery, was advised that delivery would be between 8th - 15th December, 2 items arrived in good time, on the 15th I checked for progress on the other three and all were estimated for delivery on 28th December. Cancelled them with Amazon and ordered all 3 with different market place sellers on 15th December, all three were there within 5 days and all cheaper than the Amazon price even after delivery costs. Comments suggest Pixmania is generally ok but when things go wrong (like lost packages from France or non-UK spec equipment) then they do not answer email and do not fix things quickly. All in all, would you use them? Pixmania generally OK?? I think you will find divided opinions on them but plenty of bad press in this group previously, personally I wouldnt be inclined to take the risk. |
#9
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Buying from other vendor through Amazon
"milou" wrote in message
... On Wed, 03 Jan 2007 06:41:14 GMT, Sandi wrote: [snip] Disadvantages Customer Service - horrendous, the worst I've ever known! Not surprising once you find out who owns a major part of Pixmania! |
#10
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Buying from other vendor through Amazon
"EHT" wrote in message ... Sandi wrote: I go to Amazon UK for an MP3 player. I find Amazon lists an MP3 player which will be supplied by Pixmania. I would like to know this ..... Is Amazon acting as an agent (so my contract is with Pixmania) or as a reseller (so my contract with Amazon)? Comments suggest Pixmania is generally ok but when things go wrong (like lost packages from France or non-UK spec equipment) then they do not answer email and do not fix things quickly. All in all, would you use them? I once tried to use Pixmania to buy a video camera, and I won't ever make that mistake again. They took the money from my account and then decided to cancel the order. Getting the refund was a long, drawn out affair. It took several emails and phone calls to them and to my bank over the course of a couple of months to get me back to where I started. And the smart amongst us just call our credit card company and put the charge into dispute. |
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