If this is your first visit, be sure to check out the FAQ by clicking the link above. You may have to register before you can post: click the register link above to proceed. To start viewing messages, select the forum that you want to visit from the selection below. |
|
|
Thread Tools | Display Modes |
#1
|
|||
|
|||
Warranty after replacement ?
I was asked to setup email on a new pc for a friend and when I told him
that it didn't have Outlook on the new PC , that he should return it to see if he could get Office installed from factory ( rather than spend $$$ to now go buy it at a store). He said he couldn't return it. I asked " why not". He told me this story. Does this sound right to you ? Summary: 1. Biz owner bought HP laptop at Best Buy and paid extra for upgraded/extended warranty. 2. gave to employee. 3. After 2 weeks employee says " Pc won't boot". 4. Mgr brings back to Best Buy. They try to repair it but after a few days they couldn't ( I don't know why) ,so they swapped it for new one and then told mgr that " since we swapped this for a new one, the warranty ( which is serial number related) is now void." I said that there MUST be a way for them to transfer the warranty to the replacement. He said that he asked and was told that there was not. I told him to call HP etc... to at least get a refund of the extended warranty. Anyone have experience with this ? |
#2
|
|||
|
|||
Warranty after replacement ?
"- Bobb -" wrote in message . .. I was asked to setup email on a new pc for a friend and when I told him that it didn't have Outlook on the new PC , that he should return it to see if he could get Office installed from factory ( rather than spend $$$ to now go buy it at a store). He said he couldn't return it. I asked " why not". He told me this story. Does this sound right to you ? Summary: 1. Biz owner bought HP laptop at Best Buy and paid extra for upgraded/extended warranty. 2. gave to employee. 3. After 2 weeks employee says " Pc won't boot". 4. Mgr brings back to Best Buy. They try to repair it but after a few days they couldn't ( I don't know why) ,so they swapped it for new one and then told mgr that " since we swapped this for a new one, the warranty ( which is serial number related) is now void." I said that there MUST be a way for them to transfer the warranty to the replacement. He said that he asked and was told that there was not. I told him to call HP etc... to at least get a refund of the extended warranty. Anyone have experience with this ? I have no experience, but I would not accept a cancelled warranty because they honored it once. Somebody is full of crap. If the machine is running Vista, it will have Windows Mail instead of Outlook Express. Outlook (the full version) is a part of Office, and is not included. If the first machine had Office loaded, then the second should have it also. |
#3
|
|||
|
|||
Warranty after replacement ?
- Bobb - wrote:
I was asked to setup email on a new pc for a friend and when I told him that it didn't have Outlook on the new PC , that he should return it to see if he could get Office installed from factory ( rather than spend $$$ to now go buy it at a store). He said he couldn't return it. I asked " why not". He told me this story. Does this sound right to you ? Summary: 1. Biz owner bought HP laptop at Best Buy and paid extra for upgraded/extended warranty. 2. gave to employee. 3. After 2 weeks employee says " Pc won't boot". 4. Mgr brings back to Best Buy. They try to repair it but after a few days they couldn't ( I don't know why) ,so they swapped it for new one and then told mgr that " since we swapped this for a new one, the warranty ( which is serial number related) is now void." I said that there MUST be a way for them to transfer the warranty to the replacement. He said that he asked and was told that there was not. I told him to call HP etc... to at least get a refund of the extended warranty. Anyone have experience with this ? * * * Bobb, Outlook is part of Microsoft's Office Suite. Not a free program, but most new computers with the Windows Operating Systems come with a 90 day trial version. Outlook is certainly a far better, and much more secure e-mail program than Outlook Express/Windows Mail. You do have many free options, your employ can use Open Office suite, and You can also also chose from a great number of e-mail client software... Alpine, Becky, PMMail 2000, Pegasus Mail, Poco Mail, Eudora, The Bat!, and Mozilla Thunderbird. JR the postman |
#4
|
|||
|
|||
Warranty after replacement ?
"Barry Watzman" wrote in message ... That's not right. Replacement machine should be covered by balance of original warranty (extended or not). I agree - and told him to call HP directly. There's got to be a way of changing BestBuy's warranty records with HP. In fact, I would assume that HP only knows that warranty# 123456 is valid - or maybe - assigned to Best Buy: not that it is yet associated with " John Smith" until John Smith registers. UNLESSSSS Bestbuy keeps the cash - uses their Geek Squad for repair calls - and never notifies HP at all ?? Just speculation as I've never used their warranties, but it would be one way to justify in-house repairs. That said, unless there is a huge price advantage, you are better off with retail software than with OEM software (e.g. do not get the software with the computer, buy it yourself later .... again, unless there is a huge price advantage). I suggested he return it to get the OEM version so that he could get the " Pro Version" of Office. His came with Excel, Word and OneNote ( which I'll call "package A') and he COULD get it with " Package B" ( I saw on their site) which included all of "Package A" + Outlook for $15 more. That package is only available via OEM ( I saw at HP/MSFT site). To buy just Outlook is $109 retail. - Bobb - wrote: I was asked to setup email on a new pc for a friend and when I told him that it didn't have Outlook on the new PC , that he should return it to see if he could get Office installed from factory ( rather than spend $$$ to now go buy it at a store). He said he couldn't return it. I asked " why not". He told me this story. Does this sound right to you ? Summary: 1. Biz owner bought HP laptop at Best Buy and paid extra for upgraded/extended warranty. 2. gave to employee. 3. After 2 weeks employee says " Pc won't boot". 4. Mgr brings back to Best Buy. They try to repair it but after a few days they couldn't ( I don't know why) ,so they swapped it for new one and then told mgr that " since we swapped this for a new one, the warranty ( which is serial number related) is now void." I said that there MUST be a way for them to transfer the warranty to the replacement. He said that he asked and was told that there was not. I told him to call HP etc... to at least get a refund of the extended warranty. Anyone have experience with this ? |
#5
|
|||
|
|||
Warranty after replacement ?
- Bobb - wrote:
"Barry Watzman" wrote in message ... That's not right. Replacement machine should be covered by balance of original warranty (extended or not). I agree - and told him to call HP directly. There's got to be a way of changing BestBuy's warranty records with HP. In fact, I would assume that HP only knows that warranty# 123456 is valid - or maybe - assigned to Best Buy: not that it is yet associated with " John Smith" until John Smith registers. UNLESSSSS Bestbuy keeps the cash - uses their Geek Squad for repair calls - and never notifies HP at all ?? Just speculation as I've never used their warranties, but it would be one way to justify in-house repairs. That said, unless there is a huge price advantage, you are better off with retail software than with OEM software (e.g. do not get the software with the computer, buy it yourself later .... again, unless there is a huge price advantage). I suggested he return it to get the OEM version so that he could get the " Pro Version" of Office. His came with Excel, Word and OneNote ( which I'll call "package A') and he COULD get it with " Package B" ( I saw on their site) which included all of "Package A" + Outlook for $15 more. That package is only available via OEM ( I saw at HP/MSFT site). To buy just Outlook is $109 retail. - Bobb - wrote: I was asked to setup email on a new pc for a friend and when I told him that it didn't have Outlook on the new PC , that he should return it to see if he could get Office installed from factory ( rather than spend $$$ to now go buy it at a store). He said he couldn't return it. I asked " why not". He told me this story. Does this sound right to you ? Summary: 1. Biz owner bought HP laptop at Best Buy and paid extra for upgraded/extended warranty. 2. gave to employee. 3. After 2 weeks employee says " Pc won't boot". 4. Mgr brings back to Best Buy. They try to repair it but after a few days they couldn't ( I don't know why) ,so they swapped it for new one and then told mgr that " since we swapped this for a new one, the warranty ( which is serial number related) is now void." I said that there MUST be a way for them to transfer the warranty to the replacement. He said that he asked and was told that there was not. I told him to call HP etc... to at least get a refund of the extended warranty. Anyone have experience with this ? Its a replacement for a faulty product. He is entitled to have a replacement or a refund for the whole purchase. I would have demanded a full refund and started the transaction again or gone elsewhere. Sounds a bit con merchant'ish to me ! -- Best Regards: Baron. |
#6
|
|||
|
|||
Warranty after replacement ?
- Bobb - wrote:
Anyone have experience with this ? I have done considerable business with HP directly, and have twice had a failed, unrepairable laptop replaced by them. In both cases the 1-year manufacturer warranty was reset to the date the new machine was placed in service. I have not discussed this with HP or anyone else, but it seems to me that time-limited warranties (whether 30 days, 90 days, or 1 year) are intended as protection against infant failures, where a manufacturing weakness in some component causes a failure in the early product lifetime. Most failures occur either very early in the lifetime of a clump of hardware, or else very late in its expected lifetime. Extending the warranty of a replacement item to cover the possibility of new infant failures in an early-in-the-lifetime replacement is a reasonable and honorable thing for a manufacturer to do. I wouldn't let Best Buy get away with it. I expect HP would have been more honorable. |
#7
|
|||
|
|||
Warranty after replacement ?
Honor and ethics are obsolete concepts in American business and government these
days... Ben Myers On Tue, 24 Jun 2008 00:18:49 -0700, "Steven M. Haflich" wrote: - Bobb - wrote: Anyone have experience with this ? I have done considerable business with HP directly, and have twice had a failed, unrepairable laptop replaced by them. In both cases the 1-year manufacturer warranty was reset to the date the new machine was placed in service. I have not discussed this with HP or anyone else, but it seems to me that time-limited warranties (whether 30 days, 90 days, or 1 year) are intended as protection against infant failures, where a manufacturing weakness in some component causes a failure in the early product lifetime. Most failures occur either very early in the lifetime of a clump of hardware, or else very late in its expected lifetime. Extending the warranty of a replacement item to cover the possibility of new infant failures in an early-in-the-lifetime replacement is a reasonable and honorable thing for a manufacturer to do. I wouldn't let Best Buy get away with it. I expect HP would have been more honorable. |
#8
|
|||
|
|||
Warranty after replacement ?
I agree - and told him to call HP directly. There's got to be a way of changing BestBuy's warranty records with HP. In fact, I would assume that HP only knows that warranty# 123456 is valid - or maybe - assigned to Best Buy: not that it is yet associated with " John Smith" until John Smith registers. UNLESSSSS Bestbuy keeps the cash - uses their Geek Squad for repair calls - and never notifies HP at all ?? Just speculation as I've never used their warranties, but it would be one way to justify in-house repairs. Best Buy has been caught defrauding the public in multiple ways and instances. Your friend should be more insistant and complain up the chain of command of Best Buy (ie, dept manager-store manager-corporate office.) If he doesn't get satisfaction he should contact the state's attorney and go to the Better Business web page and file a complaint. Usually, by time I've reached that stage and they've been contacted by the BB and/or AG, they are ready to jump through hoops to rectify the problem. Joe Bob |
Thread Tools | |
Display Modes | |
|
|
Similar Threads | ||||
Thread | Thread Starter | Forum | Replies | Last Post |
Rules for replacement under warranty? | Alanz | General | 3 | July 14th 06 05:58 AM |
Two Weeks+ ETD for Warranty replacement of Video Card? | bigsley | Dell Computers | 15 | October 21st 04 04:41 PM |
Western Digital's warranty on replacement drive | Bob | Storage (alternative) | 3 | April 1st 04 07:07 AM |
Returning XP1800+ (box) for warranty replacement | j | Overclocking AMD Processors | 2 | June 29th 03 11:13 AM |
Returning XP1800+ (box) for warranty replacement | j | AMD Thunderbird Processors | 2 | June 29th 03 11:13 AM |