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Scan.co.uk - good service
I have been dealling with Scan for some time, and remain impressed by
their staff. They dropped a oblock this time round. I only ever order things that are in stock, but they managed to sell something before my order was shipped. it was only a couple of memory cards I threw in to make up the order - basically save on shipping. Instead of telephoning, they emailed, so by the time I got it and replied a day had been lost. That meant that the delivery would be arriving next Monday. No good, I will be at work. I telephoned and the young lady I spoke to has switched delivery to Saturday Morning at no extra charge. It makes up nicely for the earlier problem and was very sensibly handled. |
#2
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Scan.co.uk - good service
wrote in message
ups.com... I have been dealling with Scan for some time, and remain impressed by their staff. I haven't ordered from them for a couple of years, but whenever I used to, they always had pretty much the best customer service of any company I've seen. Good to hear they haven't dropped! |
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CRAP service
wrote in message ups.com... I have been dealling with Scan for some time, and remain impressed by their staff. They dropped a oblock this time round. I only ever order things that are in stock, but they managed to sell something before my order was shipped. it was only a couple of memory cards I threw in to make up the order - basically save on shipping. Instead of telephoning, they emailed, so by the time I got it and replied a day had been lost. That meant that the delivery would be arriving next Monday. No good, I will be at work. I telephoned and the young lady I spoke to has switched delivery to Saturday Morning at no extra charge. It makes up nicely for the earlier problem and was very sensibly handled. Truth of firms is when things go wrong. It's easy to put things in a box and send them off. So, my experience is entirely different: they stuffed me with a faulty psu and actually blamed me for it. Utter nonsense. I have never had such rotten service. You might note too that the OFT had to force them to change their T&Cs. You can search the OFT site. |
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