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#1
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Dabs
Hi
What's wrong at Dabs.com, I've been using them for a few years now with absolutely no problem. Only last weekend I ordered a B grade stock Wacom intus2 A5 graphics tablet, my account said the order had been completed, it never came. I then received an email from Andrea Helme Customer Services Executive saying that there had been a stock error and the product wasn't available so I would be refunded. I was a bit miffed so I had another look at their B grade stock list, there was another Wacom intus2 A5 tablet for sale so I ordered it, only this time I paid for next day delivery, needless to say it hasn't arrived yet. I have emailed their several times I have not received one reply. I have telephoned their office on 01942 853488, they told me only emails would be answered as there is no telephone support anymore, what! I don't understand, no telephone support an no replies to my emails, shame on you Dabs why do you treat your customers so badly. Alan |
#2
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"Alan" wrote in message ... Hi What's wrong at Dabs.com, snip wots right with dabs ? I've been using them for a few years now with absolutely no problem. Only last weekend I ordered a B grade stock Wacom intus2 A5 graphics tablet, my account said the order had been completed, it never came. I then received an email from Andrea Helme Customer Services Executive saying that there had been a stock error and the product wasn't available so I would be refunded. I was a bit miffed so I had another look at their B grade stock list, there was another Wacom intus2 A5 tablet for sale so I ordered it, only this time I paid for next day delivery, snip Bigger fool you ! needless to say it hasn't arrived yet. snip suprise suprise ;( I have emailed their several times I have not received one reply. snip you aint the only one I have telephoned their office on 01942 853488, snip "you are 197th in the queue, please hold on we value your call" they told me only emails would be answered as there is no telephone support anymore, snip There Aint NO SUPPORT anymore what! I don't understand, no telephone support an no replies to my emails, shame on you Dabs why do you treat your customers so badly. Alan. snip Because they can, and quite often Do, and until people wise up and stop buying from them they will carry on doing it even more Lister |
#3
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There Aint NO SUPPORT anymore what! I don't understand, no telephone support an no replies to my emails, shame on you Dabs why do you treat your customers so badly. Alan. snip Because they can, and quite often Do, and until people wise up and stop buying from them they will carry on doing it even more Lister Ok point taken, if this is how its going to be I'll go elsewhere for my gear. However if this is a genuine mistake some kind of acknowledge would be fine. Its not ok to hide behind your email address :~( |
#4
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"Alan" wrote in message ... There Aint NO SUPPORT anymore what! I don't understand, no telephone support an no replies to my emails, shame on you Dabs why do you treat your customers so badly. Alan. snip Because they can, and quite often Do, and until people wise up and stop buying from them they will carry on doing it even more Lister Ok point taken, if this is how its going to be I'll go elsewhere for my gear. However if this is a genuine mistake some kind of acknowledge would be fine. Its not ok to hide behind your email address :~( It's what they do but because we try to warn each other in groups like this they, apparently, get all upset and refuse to take part. Many of us have had similar problems which we've tried to resolve by courteous email contact but the process is just hopeless. Live and learn! Mal |
#5
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"Alan" wrote in message ... Hi What's wrong at Dabs.com, I've been using them for a few years now with absolutely no problem. Only last weekend I ordered a B grade stock Wacom intus2 A5 graphics tablet, my account said the order had been completed, it never came. I then received an email from Andrea Helme Customer Services Executive saying that there had been a stock error and the product wasn't available so I would be refunded. I was a bit miffed so I had another look at their B grade stock list, there was another Wacom intus2 A5 tablet for sale so I ordered it, only this time I paid for next day delivery, needless to say it hasn't arrived yet. I have emailed their several times I have not received one reply. I have telephoned their office on 01942 853488, they told me only emails would be answered as there is no telephone support anymore, what! I don't understand, no telephone support an no replies to my emails, shame on you Dabs why do you treat your customers so badly. Alan Hopefully someone from dabs will read your post and sort it out for you. This is pretty poor seeing as you've specifically paid for the next day delivery. |
#6
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Hopefully someone from dabs will read your post and sort it out for you. This is pretty poor seeing as you've specifically paid for the next day delivery. btw you'll need to post your order ref number here. |
#7
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"Ant C" wrote in message ... Hopefully someone from dabs will read your post and sort it out for you. This is pretty poor seeing as you've specifically paid for the next day delivery. btw you'll need to post your order ref number here. sales order No:4719449 |
#8
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Alan"
Don't take it as I was having a go at ya, its just so many ( and i mean loads) of ppl are posting more and more complaints about Dabs, that nobody should really be buying anything from them.. its nots as thro they are the cheapest anymore and yes at one time there customer relations did excist.. ( just) I myself, like you have bought many things from them over the past few years, and always used to recommend them to others but over the past fews months there service has totally hit rock bottom.. You would think that nowadays with so many e-companys poping up and giving such a good service that dabs would be trying to make a stand and prove that that do care about there new & excisting customers.. Its just as easy to click "buy it" on somebody elses site.. I think we all really need to make sure we let as many people as possible know - not 2 use dabs |
#9
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"Lister" wrote in message ... Alan" Don't take it as I was having a go at ya, its just so many ( and i mean loads) of ppl are posting more and more complaints about Dabs, that nobody should really be buying anything from them.. Ok, no offence taken, I've just received an email from Dab's Chris Hodgin saying my card will be refunded for my 1st order, I'm afraid he is behind the times as this was already taken care of, its my new order that I am concerned with it was ordered on 04/12/03 next day delivery was paid for, nothing has arrived no current emails have been answered and my card has been debited for this item order No:4719449. I thought the delay was because of the Christmas rush but why the emails aren't being answered I don't know, I must have tried mailing Dabs a dozen times at least now!!!!!:{ This is bloody bad service Alan |
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