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I am trying to help my young grandson with his laptop. Windows will
not open. I get a screen for booting in safe mode but it won't boot. A blue screen flashes by so quickly I can't see what it is. I've tried restoring defaults and testing the HDD, which tested ok. How can I get to the command prompt so I can look at what may be causing the problem? I am not familiar with this computer at all. Granny |
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