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I won't go into details, but I will never buy another Brother product of any
kind. I haad one of their very expensive portable inkjet printers. It never did work well--a bad design allowed the ink cartridges to dry out if not used almost daily (in a portable printer!!). They never lifted a finger to help me get if fix correctly. Kent "psa" wrote in message ... -----Original Message----- From: Fax\MFC Hardware ] Sent: Tuesday, February 03, 2004 12:45 PM To: Harry Subject: ****IncidentID:756439**** Customer PIN: PaperPort 9.0 Deluxe Feature failure Feature not working (KMM490102V30180L0KM) Brother Customer: The problem you are describing is a Paperport 8.0 problem. Paperport has corrected the problem in Paperport 9.0, however we are not licensed to include that software package with our MFC units as Scansoft does not offer licensing for the 9.0 software at this time. Brother International has adopted Microsoft's required software practices in order to provide a more stable computer environment on your computer. The WIA specification is to be implemented on all Windows XP applications in the future. We do not have a Twain driver nor will we be able offer one for Windows XP at this time. Sincerely, Fax/MFC Software Support Customer Service Brother International Corporation, USA Original Message Follows: ------------------------- Thank you for your response. I appreciate that Brother only supports PaperPort 8, but this is not a PaperPort problem. I am pleased to report that PaperPort 9 seems to work just fine with the DCP 8025D. PaperPort 9 provides duplex scanning functionality that this machine is capable of, but PaperPort 8 cannot provide due to software limitations. PLEASE RECONSIDER BROTHERS FAILURE TO PROVIDE XP compatible TWAIN drivers for Brother scanners. Brother is unique among scanner manufacturers in not providing XP TWAIN drivers. This severely limits an otherwise good product. Word is getting out that Brother stands alone in letting its customers suffer under the limits of WIA and that Brothers claim that it is not possible to provide XP compatible scanner drivers that hold settings is just not true. I have never encountered a corporate culture that as indifferent to customer satisfaction as Brother has been in this matter. Harry -----Original Message----- From: Fax\MFC Hardware ] Sent: Thursday, January 29, 2004 10:58 AM To: Harry Subject: ****IncidentID:756439**** Customer PIN:5167156PaperPort 9.0 Deluxe Feature failure Feature not working (KMM484743V91579L0KM) Brother Customer: Paperport 9.0 is not supported by Brother. Only the version supplied with the MFC will be supported. The Brother Windows XP scanner driver uses the Microsoft WIA's common user interface for scanning. There are no plans to offer a Twain driver at this time. Sincerely, Fax/MFC Software Support Customer Service Brother International Corporation, USA Original Message Follows: ------------------------- ScanSoft told me to get a Brother TWAIN driver, and I let you know that Brother does not have any XP TWAIN drivers and that Brother erroneously told me that no competitor of Brother has an XP TWAIN driver either. Visioneer, Epson and Cannon all provide scanners that hold settings in XP. I do not know if they are using TWAIN or WIA, but I have numerous reports that they hold settings between scans. I need to be able to scan without resetting every setting for every page. Will SmartUIUpgrade.exe and/or PP61BrotherPatch.zip restore some ability to hold settings or cause problems given that they do not expressly say that they are for XP. ScanSoft has NOT given me an answer. My new XP computer never had any version of PaperPort on it prior to 9. Harry -----Original Message----- From: ] Sent: Tuesday, January 20, 2004 4:22 PM To: Subject: ****IncidentID:756439**** Customer PIN: PaperPort 9.0 Deluxe Feature failure Feature not working To respond to this email, please click on the following URL: http://epay.scansoft.com/tsreply/tsr...439&U=928817B4 Emails generated by clicking on the Reply button from this email are not directed to our email management system. Dear Harry, PIN Number: Thank you for contacting Scansoft Technical Support regarding Paperport 9.0 Deluxe PaperPort prefers the Twain driver and WIA has limitations and is a more watered down driver. Windows XP finds a WIA driver for that scanner. Also you should take into mind that the version of software that came with the Brother scanner has added software to function better with that scanner. PaperPort 9 does not have the additional software even if you load it over PaperPort 8. What you need to do is to download latest TWAIN driver(which they did). All settings will have to be made through the Brother UI... I m confused to what the actual problem, the Twain UI is the Brother software where you change your scanning settings. The Wia UI is an XP generic driver and you will have limited controls over scanning. Please let me know what your exact concern is. I hope this information is useful to you. Please let me know if you have any questions or need further assistance. Best regards, Jim Scansoft Technical Support |
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