Brother scanners are not XP compatible

My new Brother DCP 8025D works fine in Windows 98SE, but does not hold
settings in XP Pro. I have to manually reset every setting for every page
of a scan.

I scan a lot of B&W text documents (letter and legal size) When I am
scanning 8 1/2" x 11" B&W text documents manually (without the sheet bin
feeder), each successive page will default to A4210x297mm (8.3x11.7 inches)
COLOR. Thus, if I am scanning a 10 page document I need to reset these
settings for each and every page.

When I go to scan the next document I have to remember to adjust the quality
of the scanned document because it defaults back to 100 DPI Color picture.

Brother tech support told me that the problem is with WIA drivers do not
hold settings and that none of their competitors have XP compatible TWAIN
drivers.

I have had reports from others that Visioneer, Epson and Cannon have
scanners that hold settings in XP. I do not know if they are using TWAIN or
WIA, but I have numerous reports that they hold settings between scans.


I need to be able to scan without resetting every setting for every page.

The DCP 8025D is otherwise a wonderful machine, but this software limitation
make it very unsatisfactory.

Question the value of any magazine that reviews scnners and does not
disclose this serious limitation with Brother products.

Information and suggestions please.





-----Original Message-----

From: Fax\MFC Hardware ]

Sent: Tuesday, January 20, 2004 2:15 PM

Subject: Brother DCP-8025D software question (KMM470091V78602L0KM)

Brother Customer:

I'm using Windows XP. Every time I scan a page the settings revert back to
the default settings.


This is a specification of the Microsoft Windows XP operating system.

The Brother Windows XP scanner driver uses the Microsoft WIA's common user
interface for scanning.

At present Microsoft does not have a solution for this problem.





Sincerely,



Fax/MFC Software Support

Customer Service

Brother International Corporation, USA

That's strange, their website specifically mentions XP for this model.
http://www.brother.com/usa/printer/i...8025d_spe.html
Call customer service and tell them you want a refund.

"psa" wrote in message
...
My new Brother DCP 8025D works fine in Windows 98SE, but does not hold
settings in XP Pro. I have to manually reset every setting for every page
of a scan.

I scan a lot of B&W text documents (letter and legal size) When I am
scanning 8 1/2" x 11" B&W text documents manually (without the sheet bin
feeder), each successive page will default to A4210x297mm (8.3x11.7
inches)
COLOR. Thus, if I am scanning a 10 page document I need to reset these
settings for each and every page.

When I go to scan the next document I have to remember to adjust the
quality
of the scanned document because it defaults back to 100 DPI Color picture.

Brother tech support told me that the problem is with WIA drivers do not
hold settings and that none of their competitors have XP compatible TWAIN
drivers.

I have had reports from others that Visioneer, Epson and Cannon have
scanners that hold settings in XP. I do not know if they are using TWAIN
or
WIA, but I have numerous reports that they hold settings between scans.


I need to be able to scan without resetting every setting for every page.

The DCP 8025D is otherwise a wonderful machine, but this software
limitation
make it very unsatisfactory.

Question the value of any magazine that reviews scnners and does not
disclose this serious limitation with Brother products.

Information and suggestions please.





-----Original Message-----

From: Fax\MFC Hardware ]

Sent: Tuesday, January 20, 2004 2:15 PM

Subject: Brother DCP-8025D software question (KMM470091V78602L0KM)

Brother Customer:

I'm using Windows XP. Every time I scan a page the settings revert back to
the default settings.


This is a specification of the Microsoft Windows XP operating system.

The Brother Windows XP scanner driver uses the Microsoft WIA's common user
interface for scanning.

At present Microsoft does not have a solution for this problem.





Sincerely,



Fax/MFC Software Support

Customer Service

Brother International Corporation, USA

It does work with XP - if you don't mind resetting every single setting for
every single page of a multi-page scan.

I will contact them Monday and demand a refund.
"tomcas" wrote in message
et...
That's strange, their website specifically mentions XP for this model.
http://www.brother.com/usa/printer/i...8025d_spe.html
Call customer service and tell them you want a refund.

"psa" wrote in message
...
My new Brother DCP 8025D works fine in Windows 98SE, but does not hold
settings in XP Pro. I have to manually reset every setting for every
page
of a scan.

I scan a lot of B&W text documents (letter and legal size) When I am
scanning 8 1/2" x 11" B&W text documents manually (without the sheet bin
feeder), each successive page will default to A4210x297mm (8.3x11.7
inches)
COLOR. Thus, if I am scanning a 10 page document I need to reset these
settings for each and every page.

When I go to scan the next document I have to remember to adjust the
quality
of the scanned document because it defaults back to 100 DPI Color
picture.

Brother tech support told me that the problem is with WIA drivers do not
hold settings and that none of their competitors have XP compatible
TWAIN
drivers.

I have had reports from others that Visioneer, Epson and Cannon have
scanners that hold settings in XP. I do not know if they are using
TWAIN
or
WIA, but I have numerous reports that they hold settings between scans.


I need to be able to scan without resetting every setting for every
page.

The DCP 8025D is otherwise a wonderful machine, but this software
limitation
make it very unsatisfactory.

Question the value of any magazine that reviews scnners and does not
disclose this serious limitation with Brother products.

Information and suggestions please.





-----Original Message-----

From: Fax\MFC Hardware ]

Sent: Tuesday, January 20, 2004 2:15 PM

Subject: Brother DCP-8025D software question (KMM470091V78602L0KM)

Brother Customer:

I'm using Windows XP. Every time I scan a page the settings revert back
to
the default settings.


This is a specification of the Microsoft Windows XP operating system.

The Brother Windows XP scanner driver uses the Microsoft WIA's common
user
interface for scanning.

At present Microsoft does not have a solution for this problem.





Sincerely,



Fax/MFC Software Support

Customer Service

Brother International Corporation, USA

Well then it only partially works, ask for a partial refund. Base it on the
frustration level you have every time you must reset it. When a manufacturer
tells you they knew it had a problem, but never made mention of limitations
in their advertised information, they have deceived you. If you act like a
door mat, people will wipe their feet on you.

"psa" wrote in message
...
It does work with XP - if you don't mind resetting every single setting
for
every single page of a multi-page scan.

I will contact them Monday and demand a refund.
"tomcas" wrote in message
et...
That's strange, their website specifically mentions XP for this model.
http://www.brother.com/usa/printer/i...8025d_spe.html
Call customer service and tell them you want a refund.

"psa" wrote in message
...
My new Brother DCP 8025D works fine in Windows 98SE, but does not hold
settings in XP Pro. I have to manually reset every setting for every
page
of a scan.

I scan a lot of B&W text documents (letter and legal size) When I am
scanning 8 1/2" x 11" B&W text documents manually (without the sheet
bin
feeder), each successive page will default to A4210x297mm (8.3x11.7
inches)
COLOR. Thus, if I am scanning a 10 page document I need to reset these
settings for each and every page.

When I go to scan the next document I have to remember to adjust the
quality
of the scanned document because it defaults back to 100 DPI Color
picture.

Brother tech support told me that the problem is with WIA drivers do
not
hold settings and that none of their competitors have XP compatible
TWAIN
drivers.

I have had reports from others that Visioneer, Epson and Cannon have
scanners that hold settings in XP. I do not know if they are using
TWAIN
or
WIA, but I have numerous reports that they hold settings between
scans.


I need to be able to scan without resetting every setting for every
page.

The DCP 8025D is otherwise a wonderful machine, but this software
limitation
make it very unsatisfactory.

Question the value of any magazine that reviews scnners and does not
disclose this serious limitation with Brother products.

Information and suggestions please.





-----Original Message-----

From: Fax\MFC Hardware ]

Sent: Tuesday, January 20, 2004 2:15 PM

Subject: Brother DCP-8025D software question (KMM470091V78602L0KM)

Brother Customer:

I'm using Windows XP. Every time I scan a page the settings revert
back
to
the default settings.


This is a specification of the Microsoft Windows XP operating system.

The Brother Windows XP scanner driver uses the Microsoft WIA's common
user
interface for scanning.

At present Microsoft does not have a solution for this problem.





Sincerely,



Fax/MFC Software Support

Customer Service

Brother International Corporation, USA